ICommute Kids Transportation provided two one-way trips, stranded my child, and are now refusing to return nearly $600 owed. Douglasville Georgia

I am an active duty Air Force mother who was away on TDY orders when this happened. My son Kaleb, who suffers from anxiety, had just started at a new school. To ease the burden on him and my husband, I arranged transportation services with iCommute Kids, owned by Laquila Shinn.

On July 30, 2025, I paid $508.25 upfront (registration, first week, last week, plus tax). On August 7, I was required to pay an additional $200, bringing my total to $708.25.

The service was a complete failure from the start:

On August 11, the morning pickup was canceled last minute due to the driver’s “emergency.” That afternoon, my son was not dropped off until almost 7:00 PM — completely unacceptable for a young child.

On August 12, the morning pickup occurred, but later that day I was informed they could not sustain afternoon service due to our distance. At that point, service was canceled.

In total, iCommute Kids only provided two one-way trips. By my calculation, that’s worth about $40 of the $708.25 I paid. Per their own contract, the only legitimate non-refundable fee is $75. Therefore, they owe me $593.25 in refunds.

Instead of doing the right thing, the company is hiding behind a so-called “two-week notice” policy. This policy was never disclosed in the registration paperwork, handbook, or any contract I signed. It is something they invented after the fact to avoid refunding parents like me.

This company knowingly accepted my money, failed to deliver services, and then tried to exploit me while I was away serving my country. No family should have to go through this — and no child should be stranded because of poor management and dishonesty.