Cyberwing Communications aka Cyberwings ripoff abused & mistreated by shawn white. Internet Last Disclosed: Old Orchard Beach, Maine

My response to Mr. White's rebuttal is here:

http://www.ripoffreport.com/view.asp?ID=26220

A staffer asked Mr. White about my refund and was told it was mailed. We'll see if I ever receive it and if the check doesn't bounce.

To Whom It May Concern:



I am writing to you as the CEO of Cyberwing Communications, Inc. This letter

is a generic response we are sending to anyone who inquires - as well as many other

agencies, offices, as a proactive way of responding to the situation at hand.

My name is Shawn J. White and your agency MAY have been in receipt of a variety

of complaints about our company. I am writing to respond to ANY and ALL of

these complaints and to keep you updated as to how our company is handling the

situations at hand.



I find it disturbing that ANY customer would attempt to harass or stalk any of our personnel. MANY of our personnel have had to change their home telephone numbers, contact their own local authorities to have people warned from calling

them and contacting them, etc. All of this over a company that was running GREAT for 13+ months and then had 3-4 weeks of issues and technical

difficulties. WE ARE an internet company. We WILL experience technical difficulties from time to time. WE ARE responding to these technical

difficulties QUICKLY and FAIRLY. We HAVE offered a REFUND or REBUILD option to EVERY customer - no customer barred out. Short of calling each customer up personally, all 3,000+ of them, we are doing everything in our POWER to ensure

that everyone get a REFUND or get REBUILT (with additional services free of charge).



Everyone that has chosen to be REBUILT with our services is being given at least THREE months and some as many as NINE months of free services as a reimbursement for the 3-4 weeks worth of time that we have been having technical difficulties.

Surely, even you, can see that 3-9 months of free services in response to 3-4 weeks of technical difficulties is a very generous & fair response.



Cyberwings is rebuilding, we are moving forward. In the age of encouraging business, etc. we are fighting through the DOT COM bombs and we are struggling our way to becoming an even better company after our technical difficulties.

We could do what most other DOT COM's have done, turn around and walk away, but that is not our goal. Our goal is to CONTINUE to build the largest & friendliest hosting community around, very simple.



Cyberwing Communications was started in June 2001 as a web hosting company, by me, Shawn White, the owner of Cyberwings. We quickly grew, in a 12 month period, to having over 16,000 websites under our network, and with over 3,000 individual clients. During the month of June 2002 our data center in Maine experienced major problems, from technical difficulties to other things, and in

July 2002, it went offline.



As a company we decided to rebuild our data center in a new location, with internet lines that were 8-12x faster than our lines in

our previous data centers, with brand new faster servers, and, during the rebuild process, offer ALL customers the chance for a REFUND or REBUILD. It was the only way to be fair to ALL customers involved. If any of our previous providers are owed monies they have a course of action to take

to retrieve their monies, at which point we are ready to debate that the level of service we received from them was far below par and far below the contracted service level.



All customers have been informed that ALL PAYPAL refunds are being processed by hand, by postal mail, and will be POSTMARKED by August 9th, 2002. With our issues ONLY starting on 7/1/02, and our servers not even going offline ntil 7/8/02, this issue is truly less than one month old, it is disheartening to find that some customers, only a select few, choose to try to depict this situation as one that has been going on for months and months. Ridiculous.



We have over 3,000 clients, 16,000 websites, and we are a very upstanding company. We offered EVERY CLIENT a REBUILD or REFUND option - we are happy to report, and can/will back this up with hard facts if necessary, that 93% of our customer base has chosen to REBUILD and NOT REFUND. That shows, right there, that Cyberwings has done something right in building our company, in building our community, and in maintaining our services.



Every business encounters problems from time to time - especially in the struggling DOT COM world. Cyberwings is no different, but we are fighting tooth & nail to rebuild or refund every customer who asks for either, and move on. That's fair, legitimate, and above board of us to offer.



As for the complaints that have been filed with "agencies", I have personally responded to each and every one of them tht I have been notified about and each and every one of them is in CLEAR receipt of responses. I have letters from a few of these agencies thanking me for my personal response & attention to the matters at hand.



I believe Cyberwings HAS handled the situation in a very professional and above board manner. It disturbs me that a customer could not follow the PUBLISHED procedure for requesting a refund, let us do our work and respond within the timeframes posted. It disturbs me that ANY customer would try to dig up personal information on employees of ANY company, including ours, and try to contact them and their families, etc. in an effort to try to get "back" at a company who is

trying to do all of the right things by way of our customers.



In ALL of our refund requests we are asking that customers provide basic contact information in case we need to contact them for any reason. During this entire REBUILD and REFUND process we have not have found a reason to contact ANY customer voice. We would like this customer to provide proof that it was a Cyberwings personnel member.



We are more than happy to provide verified copies of our telephone communications calls to

any authority figure (police department, lawyer, etc.) for the date/time in question, however

we will not provide such information to any customer or any other request.



It's ridiculous to think that anyone would accuse ANY company of calling their house at 11pm

at night, especially Cyberwings. We do not provide telephone support and RARELY have telephone contact with our customers - and certainly not with Mr. Nick Saunders who has been persistently stalking & harassing our staff members, one or two in particular.



Again, as I've responded in other "rebuttals", Cyberwings is rebuilding, and this makes

some people very angry that we have enough determination & faith in our own DOT COM

business to do such a thing. REBUILD, REFUND, and move on. That's our plan, our goal.

We are happy to report that 93% of our PROJECT has been REBUILD, and less than 7% has been

REFUND. That shows something right there.



Shawn J. White

President & CEO

Cyberwing Communications, Inc.