ISTA North America ISTA's Magical Bills. No heat high bill, cannot turn heat off huge bill! Alpharetta Georgia

"We are not the type that remembers to turn off the lights or TV". Yet they are complaining about their bill. Notice in the last paragraph how they suggest that you research your complex more thoroughly and ask if you'll pay for actual useage. See first sentance. They could be in even more trouble.

This sounds like more of an issue with your Apartment Complex rather than ITSA. ITSA is only a BILLING company. They have nothing to do with the maintenance of the apartments.

If you had no heat, or now can't shut off your heat you have to contact your apartment complex. As that is a habitability issue that as landlords they are generally required to address and fix the problem. If they refuse to fix it you MAY have grounds to break your lease without penalty. But before you go down this road you need to read your lease over, as well as understanding your local laws.

If your bill does not say "Estimated", then ask your complex where YOUR meter is and verify that the number is what your bill says(or within reason to account for additional useage since the read). If it does say "Estimated" talk to your complex and find out why they are not getting actual reads. This will also get you the real story on if it is your meter only. Which again is a management issue if they told you it was individual and it is actually shared.

This sounds like more of an issue with your Apartment Complex rather than ITSA. ITSA is only a BILLING company. They have nothing to do with the maintenance of the apartments.

If you had no heat, or now can't shut off your heat you have to contact your apartment complex. As that is a habitability issue that as landlords they are generally required to address and fix the problem. If they refuse to fix it you MAY have grounds to break your lease without penalty. But before you go down this road you need to read your lease over, as well as understanding your local laws.

If your bill does not say "Estimated", then ask your complex where YOUR meter is and verify that the number is what your bill says(or within reason to account for additional useage since the read). If it does say "Estimated" talk to your complex and find out why they are not getting actual reads. This will also get you the real story on if it is your meter only. Which again is a management issue if they told you it was individual and it is actually shared.

This sounds like more of an issue with your Apartment Complex rather than ITSA. ITSA is only a BILLING company. They have nothing to do with the maintenance of the apartments.

If you had no heat, or now can't shut off your heat you have to contact your apartment complex. As that is a habitability issue that as landlords they are generally required to address and fix the problem. If they refuse to fix it you MAY have grounds to break your lease without penalty. But before you go down this road you need to read your lease over, as well as understanding your local laws.

If your bill does not say "Estimated", then ask your complex where YOUR meter is and verify that the number is what your bill says(or within reason to account for additional useage since the read). If it does say "Estimated" talk to your complex and find out why they are not getting actual reads. This will also get you the real story on if it is your meter only. Which again is a management issue if they told you it was individual and it is actually shared.

contacted your apartment complex about this? since you are set up through them, they are partially responsible for solving your problem.

Did you call the heating/air co to come out and fix?