Wal-mart incompetent employee's. Ripoff Oklahoma City Oklahoma

The Walmart employee who previously posted that the policy regarding returns/left behind items at Walmart is standard business practice is mistaken.
Many stores have different policies, I'll state only 2 for example, but they are in the majority -Walmart's policies on this are definitely more draconian than most.

Safeway/Von's grocery stores: I don't know the written policy, but I didn't find an expensive but tiny item of over the counter medicine in my bags not long ago and called them explaining what didn't make it in my bag with my other purchases. I was told to come back in, it had been found in the bottom of the cashier's area after I'd left. My word was all I needed.
Nordstrom: They have a very liberal return policy. If it is an item they sell or have sold in the past, you can return it for cash or exchange.
All sorts of large and small businesses- if you buy an item and leave it behind or come back quite soon after your purchase and discover it's not the item you need, if the cashier or owner remembers you it is not hard to do your business minus the receipt.

The walmart employee is wrong.

At any biz, even if the customer left behind stuff, its in the stores interest to either assist in replacing the items, or to credit the customer.


In my own case, even if I were to leave behind somehting....if the store doesnt help me either find the bag or replace the contents... I would get very very angry and sue the store.

Have successfully sued stores in the past and helped get two stores shutdown (put out of biz on one) ... for being very beligerent in helping those with lost purchases.

Many customers forget to grab their bags after paying for them. The most probability of this happening is the customer is talking on their phone while at the register not puting bags into their cart as they are packed or they are doing other things not paying attention to their items being purchased.

I understand your frustration but if everyone would pay closer attention to what was going on with their purchases it would eliminate the problem and make the register lanes run more smoother and also make you happier because you know you purchased everything at the right price and know that everything you purchase you took with you so you don't have to make the extra trip out- besides why would you want to make a trip out in bad weather it was only soap and soap pads.

Another thing to say to all customers shopping at any store is that gas prices are so high right now you would only be doing yourself a favor of making sure you got everthing so you wouldn't have to waste your gas and time. Anytime you relize you forget something it is always a good thing to call the store so customer service can track it down before it does get put back on the shelfs.

Many customers forget to grab their bags after paying for them. The most probability of this happening is the customer is talking on their phone while at the register not puting bags into their cart as they are packed or they are doing other things not paying attention to their items being purchased.

I understand your frustration but if everyone would pay closer attention to what was going on with their purchases it would eliminate the problem and make the register lanes run more smoother and also make you happier because you know you purchased everything at the right price and know that everything you purchase you took with you so you don't have to make the extra trip out- besides why would you want to make a trip out in bad weather it was only soap and soap pads.

Another thing to say to all customers shopping at any store is that gas prices are so high right now you would only be doing yourself a favor of making sure you got everthing so you wouldn't have to waste your gas and time. Anytime you relize you forget something it is always a good thing to call the store so customer service can track it down before it does get put back on the shelfs.

Many customers forget to grab their bags after paying for them. The most probability of this happening is the customer is talking on their phone while at the register not puting bags into their cart as they are packed or they are doing other things not paying attention to their items being purchased.

I understand your frustration but if everyone would pay closer attention to what was going on with their purchases it would eliminate the problem and make the register lanes run more smoother and also make you happier because you know you purchased everything at the right price and know that everything you purchase you took with you so you don't have to make the extra trip out- besides why would you want to make a trip out in bad weather it was only soap and soap pads.

Another thing to say to all customers shopping at any store is that gas prices are so high right now you would only be doing yourself a favor of making sure you got everthing so you wouldn't have to waste your gas and time. Anytime you relize you forget something it is always a good thing to call the store so customer service can track it down before it does get put back on the shelfs.

Many customers forget to grab their bags after paying for them. The most probability of this happening is the customer is talking on their phone while at the register not puting bags into their cart as they are packed or they are doing other things not paying attention to their items being purchased.

I understand your frustration but if everyone would pay closer attention to what was going on with their purchases it would eliminate the problem and make the register lanes run more smoother and also make you happier because you know you purchased everything at the right price and know that everything you purchase you took with you so you don't have to make the extra trip out- besides why would you want to make a trip out in bad weather it was only soap and soap pads.

Another thing to say to all customers shopping at any store is that gas prices are so high right now you would only be doing yourself a favor of making sure you got everthing so you wouldn't have to waste your gas and time. Anytime you relize you forget something it is always a good thing to call the store so customer service can track it down before it does get put back on the shelfs.

I work for Wal-Mart, and the situation you describe sounds like an exception rather than the rule. When a customer leaves a bag of purchased items in the store, the cashier has to report it to the manager. The items are then placed in the customer service area for a certain amount of time -not sure how long- so that if the customer returns with their receipt, it is there for them. You do need your receipt- let's face it, any company would make you prove you bought the items, otherwise anyone could walk in and claim to have left merchandise.

My husband once left a cd at the register. When he called from home, the store manager told my husband that it had not been turned in, but they would replace it if he brought in his reciept. No arguements, no fuss. Keep in mind that there is no way this manager could have known that I am an associate, as I do not work at that store and was not involved with this transaction.

Now, WM is not perfect in any way, and sometimes mistakes happen, but customer service is the #1 goal- if you are not satisfied with your treatment at the store level, you need to contact the h*o, There are several avenues for this, available in the "Contact Us" section of the WM website, www.walmartstores.com. I know that these complaints are reviewed- I have answered many, many of them myself for my department. One thing to keep in mind though- While WM will do what it can to make things right, as consumers, it is ultimately our own responsiblity to make sure we leave each store with the items we have purchased.

Theres already close to 500 complaints on Rip Off Report alone.I recommend just do NOT shop there.I never go to Walmart.The have turned into a monster if you will.EVERYTHING is made in China.Its an obnoxious place to go,and they hire the most incompetent people.And their prices are not even low anymore.Why do business with such a company?

I've experienced the same thing over and over. Say its the consumers fault, say its the employees fault, does it really matter? What matters is customer service. When you notice that items are missing from your "shopping trip" or you paid for items that you didn't get, Walmart should handle the complaint responsibly.

Case in point, I shopped at a local Walmart on Saturday, yesterday which was Tuesday I noticed that I was missing an item. Then today, Wednesday we noticed that we were missing another item. So I called the Walmart and asked if they found a bag on Satuday which contained the items that I was missing, I was told that they did have my items and that I needed my receipt to pick up the items. I was sure that I had thrown my receipt away, so I just chalked it up as a loss.

It bothered me a little, that even though I described the exact items that were left behind as well as the time and day (which by the way matched the LOG that they are required to LOG the left behind items in) Walmart policy would not allow me to pick up the items without a receipt to prove that I paid for them.

Lucky for me, I came home from work, put some latex gloves on a dug through my garbage. I found the receipt.

And for the record, the items that I was missing were items that were scanned last on my receipt.

I won't say that I will never shop there again, because I will, Walmart has the best prices around, but I will be more proactive in checking the bagging station spinning thing for ALL my bags.

I've experienced the same thing over and over. Say its the consumers fault, say its the employees fault, does it really matter? What matters is customer service. When you notice that items are missing from your "shopping trip" or you paid for items that you didn't get, Walmart should handle the complaint responsibly.

Case in point, I shopped at a local Walmart on Saturday, yesterday which was Tuesday I noticed that I was missing an item. Then today, Wednesday we noticed that we were missing another item. So I called the Walmart and asked if they found a bag on Satuday which contained the items that I was missing, I was told that they did have my items and that I needed my receipt to pick up the items. I was sure that I had thrown my receipt away, so I just chalked it up as a loss.

It bothered me a little, that even though I described the exact items that were left behind as well as the time and day (which by the way matched the LOG that they are required to LOG the left behind items in) Walmart policy would not allow me to pick up the items without a receipt to prove that I paid for them.

Lucky for me, I came home from work, put some latex gloves on a dug through my garbage. I found the receipt.

And for the record, the items that I was missing were items that were scanned last on my receipt.

I won't say that I will never shop there again, because I will, Walmart has the best prices around, but I will be more proactive in checking the bagging station spinning thing for ALL my bags.

I've experienced the same thing over and over. Say its the consumers fault, say its the employees fault, does it really matter? What matters is customer service. When you notice that items are missing from your "shopping trip" or you paid for items that you didn't get, Walmart should handle the complaint responsibly.

Case in point, I shopped at a local Walmart on Saturday, yesterday which was Tuesday I noticed that I was missing an item. Then today, Wednesday we noticed that we were missing another item. So I called the Walmart and asked if they found a bag on Satuday which contained the items that I was missing, I was told that they did have my items and that I needed my receipt to pick up the items. I was sure that I had thrown my receipt away, so I just chalked it up as a loss.

It bothered me a little, that even though I described the exact items that were left behind as well as the time and day (which by the way matched the LOG that they are required to LOG the left behind items in) Walmart policy would not allow me to pick up the items without a receipt to prove that I paid for them.

Lucky for me, I came home from work, put some latex gloves on a dug through my garbage. I found the receipt.

And for the record, the items that I was missing were items that were scanned last on my receipt.

I won't say that I will never shop there again, because I will, Walmart has the best prices around, but I will be more proactive in checking the bagging station spinning thing for ALL my bags.

I've experienced the same thing over and over. Say its the consumers fault, say its the employees fault, does it really matter? What matters is customer service. When you notice that items are missing from your "shopping trip" or you paid for items that you didn't get, Walmart should handle the complaint responsibly.

Case in point, I shopped at a local Walmart on Saturday, yesterday which was Tuesday I noticed that I was missing an item. Then today, Wednesday we noticed that we were missing another item. So I called the Walmart and asked if they found a bag on Satuday which contained the items that I was missing, I was told that they did have my items and that I needed my receipt to pick up the items. I was sure that I had thrown my receipt away, so I just chalked it up as a loss.

It bothered me a little, that even though I described the exact items that were left behind as well as the time and day (which by the way matched the LOG that they are required to LOG the left behind items in) Walmart policy would not allow me to pick up the items without a receipt to prove that I paid for them.

Lucky for me, I came home from work, put some latex gloves on a dug through my garbage. I found the receipt.

And for the record, the items that I was missing were items that were scanned last on my receipt.

I won't say that I will never shop there again, because I will, Walmart has the best prices around, but I will be more proactive in checking the bagging station spinning thing for ALL my bags.

yes you are so Right! i was S*O*L they did not believe me. but it's cool i went shopping there fridaynight befor i left i checked the spinner and the lady said i gave you all of your BAGS! i said i Am making sure i lost items two weeks ago Due to the cashier made a mistake and Forgot to hand me 1 of my bags.

I had the same situatioin a couple of months ago with similar items and I didn't go back because I felt that I was going to be ridiculed by their "Customer Service" personnel and it was not worth my aggravation and time.

I shop at Walmart because of their convenience and mostly good prices, but when you mess up and forget a bag, you are SOL, because they won't believe you.

From now on, I double check the "spinner" with the bags to make sure that I didn't forget something.

How about "I forgot to pick up one of my bags and walked out of the store with one of my bags with two items that I had paid for". I notice that the cashier's spin the rounder and look to see if anything is left in any of the bags. From the sound of it the two items were probably sitting in the bootom of a bag and weren't see by either the cashier or YOU. Here's another suggestion. Next time you leave something at a store. Wait until the weather improves. That way you won't risk your life in 2 inches of sleet and snow in bad weather and road conditions for $4.84.

This among many other reasons is why I won't shop at that craphole. They have that circular nest of cheap plastic bags that is designed to obfuscate the user and cause him to not get his bags. And this is in addition to the fact that they more than likely overcharged you for the goods they didn't give you. Wal-Mart is public enemy #1 in the CA for not charging the correct price.

I myself got so fed up with searching for my stuff and being overcharged that I stopped going there.

So think about it, Wal-Mart rips you off three ways:
1. Overcharges at the register
2. Steals your items
3. Piss poor customer service by having no baggers, or any other employees for that matter.

Also, I always found it amazing that after they put their competition under they would raise their prices through the roof, and then constantly be out of stock. The stores resembled state run communist outlets, no stock, high prices and piss poor service.

You're best to stay out of this place. It's run by inbred, redneck, racist, southern drunkards who think they're above the law.

The good news is that they're now painfully aware of their poor public image and are attempting to change. I doubt they will though.