Philips - Circuit City ripoff, lies, deception, fraud, time/money waisting compsny Saint Petersburg Florida

I am an ex employee of an authorized service center in Saint Pete...From my knowledge, you have a 1yr parts and labor warrenty from the manufacture. Then after one year from t he purchase date your ext. warranty is in effect. I would contact a local service center and ask them as to what to to. There are 2 in Saint Pete. Let them know and they might just have you bring the TV in or have them come out and look at it then bill the claim to the mfc. That's what I did... I was in the billing dept and that's how we handled it if it was under mfc warranty.
Good Luck.

They told me it kicks in after the original warranty expires, but it is not true. In my papers from the warranty it states that it starts from day 1.

Then, case manager who supposed to call me within 24-48hrs, which she never did, told me that I need tech to look at the TV. When I left message on her voice mail with my IM#, 5 days after she supposed to call me, she contacted me the next day, and did not have a clue what I was talking about. Totally unfamiliar with my case. She kept pressing me to arrange another appointment with another tech, completely ignoring my comments that I already did that 40 days ago, and still waiting for the part. She then, told me that I don't want to have my TV fixed and hung up. All she was trying to do is waste another month of my life in hope that I would give up eventually. Also, in my extended warranty states if part is unavailable, my Plasma will be replaced with new one.

If you knew that the problem was with PHILLIPS and PHILLIPS entirely. (And according to your last post you did.)

Then why include CC in the original report?

I am sorry for all that you went through with this. But at the same time it seems that you unlike others understand the fact that it was a manufactuar problem. So why bring CC into it?

(And before you ask I do not, and have never worked for CC.)

He may haved laughed because you explained that you knew it was a Phillips problem and that's why he couldn't give you an exchange because you were already dealing with Phillips. Or he may have been laughing at something totally unrelated. (I know that I do that and it offends people sometimes. You know when something really funny happened earlier and just pops into your head again. Normally at the most importune time.)

It is good that you should be getting a new TV. I hope that all works out for you.

If you knew that the problem was with PHILLIPS and PHILLIPS entirely. (And according to your last post you did.)

Then why include CC in the original report?

I am sorry for all that you went through with this. But at the same time it seems that you unlike others understand the fact that it was a manufactuar problem. So why bring CC into it?

(And before you ask I do not, and have never worked for CC.)

He may haved laughed because you explained that you knew it was a Phillips problem and that's why he couldn't give you an exchange because you were already dealing with Phillips. Or he may have been laughing at something totally unrelated. (I know that I do that and it offends people sometimes. You know when something really funny happened earlier and just pops into your head again. Normally at the most importune time.)

It is good that you should be getting a new TV. I hope that all works out for you.

If you knew that the problem was with PHILLIPS and PHILLIPS entirely. (And according to your last post you did.)

Then why include CC in the original report?

I am sorry for all that you went through with this. But at the same time it seems that you unlike others understand the fact that it was a manufactuar problem. So why bring CC into it?

(And before you ask I do not, and have never worked for CC.)

He may haved laughed because you explained that you knew it was a Phillips problem and that's why he couldn't give you an exchange because you were already dealing with Phillips. Or he may have been laughing at something totally unrelated. (I know that I do that and it offends people sometimes. You know when something really funny happened earlier and just pops into your head again. Normally at the most importune time.)

It is good that you should be getting a new TV. I hope that all works out for you.

If you knew that the problem was with PHILLIPS and PHILLIPS entirely. (And according to your last post you did.)

Then why include CC in the original report?

I am sorry for all that you went through with this. But at the same time it seems that you unlike others understand the fact that it was a manufactuar problem. So why bring CC into it?

(And before you ask I do not, and have never worked for CC.)

He may haved laughed because you explained that you knew it was a Phillips problem and that's why he couldn't give you an exchange because you were already dealing with Phillips. Or he may have been laughing at something totally unrelated. (I know that I do that and it offends people sometimes. You know when something really funny happened earlier and just pops into your head again. Normally at the most importune time.)

It is good that you should be getting a new TV. I hope that all works out for you.

I would like to thank you on your respond since you are second person from either company that replied on my problem. Here is the thing with city advantage, it is called EXTENDED warranty, which, according to Circuit City employees means it kicks in after my regular warranty expires.
I'm really dissapointed with PHILIPS. Why? Well, they set MSRP of this plasma at 3k, and they warrant it for 12 months. Now, because of the part that costs at most 100 dollars, I'm sidelined for last 45 or 46 days and still counting. I don't event want to mention lost time and nerves pleading with Philips employees over the phone and listening while they are reviewing my case every single time I call to inquire.
Total dissapointment with Philips quality and service. Do I need to mention my comments regarding Philips to anyone I talk to?
Anyway, after 40 days I posted my Philips Plasma on Ebay and stated my problem. I asked everyone to give me advice. Sure enough, 10 hours after my posting I rec'd. an email from a lawyer who told me what to do. Less than 6 hours after that famous email, PHILIPS has called me and said that they will replace my Plasma with brand new one within 10 business days. Coincidence? I highly doubt it. If Philips did not call me for 41 days, why would they do it 42nd day?
I will wait and see what develops, my "mighty friend from email" told me to report new developments.
They have until next Friday, since that is

First thing, your real problem is with Philips not Circuit City. Do you really expect them to take back a TV that was purchased well over 6 months ago? If Philips cant help you, then why didnt you contact the Extended Warranty number from Circuit City? Since you say that Philips cant fix it(or at least they say they dont have the part in stock), you should get in touch with the extened warranty department(city advantage). They will probobly tell you to take the TV to a select store where it can be sent out for servicing, and if it cant be fixed, they would of changed it out for a replacement one. Thats my best advice.