Registerfly.com ripoff dishonest fraudulent billing West Orange New Jersey *EDitor's Suggestions on how to get your money back into your bank account!

Two months ago (7/01/05) I tried to renew several domain names at RegisterFly. They sent a message saying the transaction with my credit card failed. I checked my credit card transactions online and saw that Registerfly did in fact charge my account for the total amount. I then sent them a message saying that the charges went through, I never received an acknowledgement or reply.

A few days later, I checked my credit card account again and saw that there was a duplicate charge to my account. I opened up a trouble ticket through the online support function and described the situation requesting resolution. I never got a response though the system.

A few days later I got a charge to my credit card for a larger amount that was never authorized. I called customer service at registerfly. After waiting 20 minutes someone answered so I descried the situation. The person said that I would have to speak to the Accounting department. I asked to be transferred and the response was "I cannot transfer your call." I asked for the phone number saying I would call directly, the response was "they don't have a phone." UNBELIEVABLE!!!

I immediately sent an e-mail message to their "Rapid Response" 2 hour guaranteed response system. I got a reply the following day. The reply was in broken English offering an explanation that was entirely out of context and unrelated to the specifics of my complaint.

After reading the reply I checked my Credit Card account again. In the 24 hours the "2 hour guaranteed Rapid Response System" took to reply, there were now 4 more unauthorized charges to my Charge Card account.

I logged into my account at Registerfly and immediately deleted that Charge Card Account from their system. The following day, charges were made to my other account that they had on record. I logged in again and deleted all Credit Card records. I was very upset.

I re-opened the trouble ticket that was closed by Registerfly customer support without a reply, action, or notification from them. I added all of the details and demanded a reply or resolution immediately. They never responded. A couple of days later after logging in to the Registerfly customer support trouble ticket system again, I found that it was closed again without any action taken. I WAS LIVID!!!

I composed an e-mail message and broadcasted the message containing the entire history to every e-mail address at Registerfly I could find through a Google search. a couple of days later I got a reply from someone in their business office saying they would look into the issue. I never heard back.

I called my Credit Card company who graciously issued me a credit for the entire amount pending resolution. They opened a dispute with Registerfly.

I continued to re-open and updated my trouble ticket at Registerfly that repeatedly was closed without resolution for a couple of weeks. Then, after sending another e-mail message to the Registerfly "2 hour response guaranteed" system, I got a reply the following day stating they would issue a refund. My guess is they were hit with the Credit Card dispute.

Now, a week later (2 months in all since the first event), I got a message from the Registerfly "Risk Prevention Team" stating my account was restricted for "Chargebacks Performed $35.00" and saying "To remove the restriction you must contact Risk@Registerfly.com for further details." I replied, didn't get a response, sent another message, didn't get a response.

My e-mail and domain name forwarding functions for domains at Registerfly were working until few hours ago when I called customer support who said they couldn't do anything and I would have to call accounting (remember they didn't have a phone) during business hours tomorrow 8/31/05. That is some kind of "Customer Support" ! ! !

All details and the chronology in this report are to the best of my recollection as I can't log-in to my account at Registerfly to get they details from my trouble ticket which contains the details.

U N B E L I E V A B L E ! ! !

Glenn
Honolulu, Hawaii
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.