Report: Shane Garrett - Ishop.com

This Online Florists Goes By Many Names If you want your flowers delivered, find a local florist in area of delivery! Los Angeles California

*REBUTTAL Employee ..We regret you had such a bad experience with your Mother's Day order.

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Shane Garrett - Ishop.com

Phone: 310-954-0777
Fax:

1950 Sawtelle Blvd #180
Los Angeles, Nationwide, 90025
U.S.A.

Submitted: 6/18/2005 7:52:55 PM

Modified: 12/21/2005 1:47:20 AM

Daniel

Venice, California

For Mother's Day 2003 I ordered flowers from the first website I found that was willing to deliver them on the Big Day. This was a Big Mistake. The flowers were not delivered.

The URL I used is not important because the guy who runs it is continuously creating new domain names and starting new 'companies'. At the end of this report I will discuss identifying and contacting this party.

As it turns out the flowers were not delivered because this guy is not a florist, just a guy that takes a lot of orders on the internet. He refunded my money and has been sending me spam ever since.

For the last two years each time a holiday approaches I start receiving junk e-mails from half a dozen floral websites that are all owned by the same guy that failed to deliver for me two years ago.

Obviously I am not going to order from any of this guy's websites again so I tried to get myself removed from his mailing lists. I was surprised to find that no matter which of his many addresses I sent a request to, the email was bounced back to me.

Additionally, he does not like to answer his phone or return calls, althought his voicemail message indicates that I have the right number.

I had previously thought that booking orders for flowers was a legitimate business.

His strategy is to own as many florist websites as possible to catch as much business as possible and he will accept any order without considering whether the order can be filled or not.

If you have already been ripped off by any of the following 'businesses', then I have the owner's contact information for you. Note: This list of domain names is incomplete! The owner frequently makes new websites.

'BUSINESSES:'

florist.org
justgiftbaskets.com
justflowers.com
flowerdelivery.com
flower.com
flower-shop.com
4florist.com
FlowerDelivery.com
ishop.com

I did a 'whois' search for all of these domains and found they all have the same address and are owned by the same guy. Here it is for anybody who needs it:

Shane Garrett
1950 Sawtelle Blvd #180
Los Angeles, CA 90025

310-954-0777

Good luck to all and from now on if you want your flowers to be delivered, I recommend finding a local florist in the area where you want the flowers delivered or at least use a reputable website

Dan
Venice, California
U.S.A.

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Updates & Rebuttals:

Updates & Rebuttals

BOGUS !!! Frederick [11/23/2005 5:15:34 AM]
The above rebuttal is 'BOGUS' Daniel [11/28/2005 9:26:47 PM]
We regret you had such a bad experience with your Mother's Day order. John [12/21/2005 1:22:52 AM]

Submitted: 11/23/2005 5:15:34 AM

Modified: 11/23/2005 5:15:34 AM

Frederick

Culver City, California
U.S.A.

BOGUS !!!

I'VE ORDERED FROM FLOWER.COM FOR YEARS AND THEY ALWAYS DELIVER FRESH FLORAL ARRANGEMENTS ON TIME FOR ME. I'VE USED THEM FOR MOTHER'S DAY, VALENTINE'S DAY AND FUNERALS. THE OWNER IS A GREAT GUY WHO IS PERSONABLE AND TREATS HIS CUSTOMERS WELL WITH MAJOR ONLINE DISCOUNTS. I DON'T CARE HOW MANY COMPANIES HE'S GOT. AS LONG AS HE SERVES THE COMMUNITY WELL FLOWER.COM WILL BE MY FORAL CONNECTION!!!!!

Submitted: 11/28/2005 9:26:47 PM

Modified: 11/28/2005 9:26:47 PM

Daniel

Venice, California
U.S.A.

The above rebuttal is 'BOGUS'

Frederick,
I'm glad you have had good experiences with flower.com. But I don't think flower.com deserves credit for freshness or on-time delivery since they are not a florist and don't make any deliveries.

Additionally, how can you know the owner is 'a great guy and personable' when he doesn't answer the phone and his email addresses don't work? Are you a personal friend of his? I was not rude when I left voicemails on his phone so I don't know why he wouldn't return the calls.

DOMAIN NAME UPDATE: the domain 'christmasflowers.com' just became the latest 'florist' to send me junk mail. I'll bet a donut that it's owned by the same guy....

PS: If I could quit getting unsolicited spam from this clown I never would have written about him and his doofus websites.

Submitted: 12/21/2005 1:22:52 AM

Modified: 12/21/2005 1:22:52 AM

John

Los Angeles, California
U.S.A.

We regret you had such a bad experience with your Mother's Day order.

We try our very best to get orders out for Mother's Day, but Mother's Day is THE busiest holiday in the floral industry and unfortunately not all deliveries are completed.

There are just too many flower orders and mistakes to occur at all levels of business from wholesaler operations to delivery and design issues from local florists. And problems persist post-Mothers Day because we are still working overtime to handle the influx of calls from customers who are curious if their flowers were delivered or were not satisfied with what the florist delivered.

So you will notice complaints will spike for many flower companies all across the board when it comes to Mother's Day and Valentines orders. Please do not take this as an indication that a particular company defrauding the public. It is completely untrue.

And we are sorry for the inconvenience caused by the emails. Like most companies, when you place an order with us we send out email newsletters with the latest deals as a service to our customers.

Many of our customers appreciate the mailings and and place new orders with the coupon discount code we provide in the email. However there are some who do not want any emails at all, and we provide an unsubscription option for those people.

If you placed an order with us in the past and are receiving emails you do not want, please visit our website to unsubscribe your email address. http://rose.justflowers.com/CustomerService.asp?

Make sure to click on 'UNsubscribe' as we have had some users who forget to click on that option and were not successfully unsubscribed from our newsletters.

Unsubscription is usually a simple thing to do and I am very sorry you had to go through so much unneeded trouble.

Unsubscribing usually takes 24-48 hours to activate and may take up to a week in rare cases. If for some reason you continue to have problems, please email me at john@justflowers.com and I will have our tech guys look at your email to see what the problem is.

Thank you,
John Chang
Operation Manager
Flower.com
JustFlowers.com

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