Verizon Wireless ripoff bill in in-network plan change overcharge family Nationwide

I work for the Verizon Wireless in the west area. That means we service customers in all the west side of the US. All my info is for these customers, since I can't tell you if the procedures I follow are uniform through out the company.

Reps are empowered to do anything up to their credit limit $150.00, however we are noticed when we "credit too much".

At the end of every year we get a huge bonus if we save money, anything that saves money even issuing credits. We only have a set time to address your issues, if you feel we rush you... guess what we are!!!!

I have seen far too many customers who never review thier bill and months later realize that they are paying for services they never requested. Be ware of the stores, they add text messaging or insurance because I hear they get little incentives.

Only purchase from official retail stores, don't give us a chance not to honor the warranty behind our products, because you bought your phone from some shyster.

After you go to the retail store, confirm your changes with a customer service rep, stores like to change pp and this can wreak havoc!!! Yes, you can still keep your 8 o'clock calling plan despite what the retail stores tell you.

Pay your acct on time and only take 1 year agreements, you wouldn't want to have leased a Gremlin back in the 70's for a 15 year term would you?

If you have a one year and you pay on time, say you are out of contract threaten the customer services reps with switching... we get into huge trouble if we don't try to convince you to stay. 2yr contracts only knock off an extra $50.00, be ware of the rebate, we use Young America.

Please review your statements,if you don't like what your are told in the store call customer service before you leave!!! We can pretty much tell the store to go to @#$% when it comes to changing your pup ( Phone upgrade Program) This will ensure you don't make a second trip. DO NOT play with your acct, too many cooks spoil the broth !

Too many reps screw up when they have to keep changing accts, i.e give you separate bills, you use your ssn number to get phones for other people, and they refuse to pay on time. We have to renew or extend a certain amount of contracts per month, use this to your advantage and ask for credit or extras, like bonus min (not on family share) , or free long distance, (local plans). When you speak to customer service request that your acct be commented, ask for reps first name and write the date you spoke with them, preferably on your bill.

Family share bonus min are a rip off. The primary number has to use all of his min before bonus min kick in ! That means everyone else, can't use any min, or they will be charged.... what is the point in bonus min? I credit accts like crazy,or my conscience would keep me up at night.

IF you feel that your rep is trying to help you and is taking to long.... wait.... chances are it's me and I'm fixin' and crediting to make things right. Believe me I work with some fine people, but no one wants to get in trouble for doing what's right and fair....

I have been tonin' it down a lot, and only credit when the customer truly has been ripped off!

If you use #646 and keep track of your min then you won't argue when the bill comes out. We never add calls you never made!!!

Believe me our competitors would report us. Remember our push to talk sucks and we got Nextel in trouble, just so we could try to corner thier business segment. I hope this helps.

Fearful VZW will sue me,

Even though the frontline customer service folks could not (would not?) offer an acceptable credit for this problem, I did find a channel that brought quick and fair resolution.

By using the webform at www.verizonwireless.com under contact, I was able to describe my issue succinctly and eloquently. I did go over the 2000 character limit (why do they not tell us there is a limit before we exceed it?) and had to completely re-write my issue.

Despite that nuisance, I did submit a contact request under the category of dissatifaction with product or company rep - my paraphrasing of the actual verbiage.

I was called within 8 hours and told that the problem was identified and could be corrected.

I then called the rep this morning, and after a very cordial conversation, was told that my account would be credited, that Verizon was at fault, and that I would be converted to an appropriate plan without the need to sign any further contracts.

All told, they credited the $166.75 in overages, and have kept me as a customer.

I am satisfied with this result.