Brilliant Skin Cream & Serum Beware of subscription that will automatically deduct $180 a month from your account. Santa Ana, CA Nevada

This company is out to scam custumers. If you order the "free trial" you will be charged $89.85 for each, cream and serum after 14 days (and the clock starts ticking when you place the order not when you receive it). You will then be automaticaly enrolled in a monthly subscription, which comes with an automatic deduction of your bank account for a total of $180 a month.

To confuse you, the company has set up dual structure. To cancel, you will have to call the skin-cream subcompany and the serum subcompany company separately. Each, of course, has its own hold-times. You will have separate charges for the cream and the serum, which you will have to cancel separately. Ok, so cancellation of the subscription is not too hard. But make sure you request an email confirmation to prevent further charges for each.

Now on to the hard part: returning the unopened/unused products for a refund. I have looked for other complaints about this service and the process seems to be always the same. However, not every customer is tenatious enough to see it through to the end for a full refund.

1. You call 1(877)281-8650 to return the cream:

a. You do not get far with them, but they offer graciously, to cancel the subscription and further charges.

b. If you do not ask for an email confirmation of the cancellation, consider your subscription NOT cancelled and your account will be continuously charged $180 per month.

2. You call 1(877)230-7895 to return the serum:

a. After some back-and-forth, the representative offers to cancel your subscription and issues you a return authorization (RMA number). Make sure you persist on not paying $9.95 restocking fee (it is not in their policy).

b. You recieve email confirmations for both, the cancellation for the subscription and the return authorization.

3. Then you call 1(877)281-8650, the cream subcompany back and ask why you could return the serum but not the cream. They will reply with the standard answers:

• terms & condition of the initial order;
• the right for a refund within 14 days from the initial trial order;
• Terms & Conditions Refund Policy, item 4. "We reserve the right to refuse a refund to any customer who repeatedly requests refunds or who, in our judgment, requests refunds in bad faith".
• they will graciously offer you a small refund, anywhere from $34 to $68

However, while doing a transaction with a company who is registered to do business within the U.S., you are entitled to a refund for a product, returned in its original condition, up to 30 days after purchase.