Dealer National Auto Warranty,Dealers National, world American,:warranty Division Of Ameri was an employee of this company until i realized it was a scam. They would tell you to lie to people about the company name when answering phone. Joplin Missouri

I am a customer of World American, LLC/ DEALERS NATIONAL AUTO WARRANTY and have been reading these reports and have to admit they made me a bit worried, so I did some research and found out that they are a VERY good company and they do have a B- rating on the BBB.  My experience with them has been great!  Not many companies would warranty a car with almost 100,000 miles on it, but they did. What's more, is that I have had my car in the shop 3 times and every claim I have submitted has been paid on with no problem what-so-ever.

I noticed there are also several postings on this site for a different company with a similar name, but different state and/or cities.  These should be removed and applied to the correct company. This will help other customers to see that World American, LLC/DEALERS NATIONAL AUTO WARRANTY does help people like me and has very nice people working for them.

thank you

WE ARE NOT NATIONAL DEALERS AUTO WARRANTY...

  The name of our company IS  DEALERS NATIONAL AUTO WARRANTY... and the rating on the BBB is a "B".  I do not know why people can constantly look up the name of a company incorrectly and actually post something about them which is completely false!!! You can look us up by both names World American LLC or Dealers National Auto Warranty and will find that the rating is the same, as of Dec 9th the rating is a B.  In over 2 years there has only been 34 complaints and most of them are not about us, they are about the actual warranty companies, we were only the selling agent for these companies.

HAD THIS BEEN CHECKED AT ALL BY THIS RIP OFF SITE, SOMEONE WOULD HAVE KNOTICED THAT IT WAS POSTED UNDER THE WRONG COMPANY'S NAME!!!

Here is the link to the BBB report on National Dealers Warranty Inc:

http://www.bbb.org/stlouis/business-reviews/auto-service-contract-companies/national-dealers-warranty-in-saint-peters-mo-310030296

Just some excerps:

"The BBB has received numerous complaints regarding this extended vehicle service contract broker."

"BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F."

"332 complaints filed against business" as of today, December 8, 2009.

8		regarding Issue Not Defined
15		regarding Advertising Issues
	1 - Advertisement misrepresented a service 4 - False or unsubstantiated claims in advertisement 10 - None of the Above - Advertising Complaint Issue
12		regarding Billing or Collection Issues
	1 - Failure to substantiate charges 1 - Improper collection practices 3 - None of the Above - Credit, Billing or Collection Complaint Issue 5 - Unauthorized bank debits 2 - Unauthorized credit card charges
29		regarding Contract Issues
	14 - Failure to honor a contract or agreement 2 - Invalid or false contract 12 - None of the Above - Contract Complaint Issue 1 - Unauthorized changes to the contract or agreement
18		regarding Customer Service Issues
	3 - Failure to provide promised assistance or support for products or services 4 - Failure to respond to phone calls or written requests for assistance or support 6 - Inappropriate behavior by customer service personnel 5 - None of the Above - Customer Service Complaint Issue
1		regarding Delivery Issues
	1 - Late delivery of products
52		regarding Guarantee or Warranty Issues
	12 - Disputed warranty coverage and/or terms 1 - Failure to honor money-back guarantees 23 - Failure to honor service under the terms of warranties 3 - Failure to provide promised written warranty or guarantee 13 - None of the Above - Guarantee or Warranty Complaint Issue
101		regarding Refund or Exchange Issues
	21 - Failure to honor promised refunds, exchanges, or credit 37 - Failure to honor refund, exchange or credit policies 43 - None of the Above - Refund or Exchange Complaint Issue
5		regarding Repair Issues
	2 - Failure to honor a repair estimate or agreement 3 - None of the Above - Repair Complaint Issue
68		regarding Sales Practice Issues
	27 - None of the Above - Sales Complaint Issue 3 - Sales presentation did not disclose key conditions of the offer 1 - Sales presentation misrepresented the product 5 - Sales presentation misrepresented the service 3 - Sales presentation not consistent with the written agreement 13 - Sales presentation used dishonest sales practices 16 - Sales presentation used high pressure methods
23		regarding Service Issues

There have already been some lawsuits against National Dealers Warranty Inc., but I find this most interesting (again, from the BBB page):

"Koster's suits charge the businesses with unfair and deceptive practices violations. Some were also charged with violations of Missouri's No-Call law. In addition, he charged National Dealers Warranty with violation of a prior Consent Judgment and Permanent Injunction issued by the Circuit Court of St. Charles County in 2008."

In other words, they won't even obey a court order!

Great company?  HARDLY!   They'll be in the news again, for a certainty.   Look for it in the coming days in the greater Cincinnati area.

 After reading this report about the company that sold me my warranty, I feel that I need to set the record straight.  I have been nothing but greatly satisfied with them.  They DID NOT do any of the things to me stated in the report at all.  As a matter of fact, I found them to be very pleasant, helpful and informative.  I've had a few things wrong with my car and have had no problems with having my Duralube claims approved whatsoever.  The customer service is always willing to help with any questions, and the salesman was wonderfully patient with me since I am up in age and needed everything explained to me in detail before I purchased my warranty. 

 I also looked them up on the BBB site to check if any of this could be true and found their BBB RATING VERY HIGH.  That tells me a lot about a company!  I wouldn't believe anything you read on this rip off report.

 

The report filed by the former employee is completely false. I have worked for World American for almost a year now and can attest that absolutely nothing this former employee stated was true at all.  In fact, this report was filed after the employee was terminated. He was upset about being fired and has taken it out on what is a great company.  This is nothing more than SLANDER and should be treated as such.

I have worked for this company for some time now. I know this company to be a very respectable business. I work for the customer service department and I will tell you that we have had nothiing but good compliments about Dealers National Auto Warranty/World American when ever anything has been said. I also know that whenever I have walked into either sales or customerservice departments, it has been none other than anwonderful experience and I hope to continue to grow with the company and also to continue developing a wonderful career




I have also worked for Nealers National Auto Warranty/World American LLC for quite a long time now and I would describe them as nothing less than honest. They exhibit the highest levels of professionalism and integrity in every aspect. My decision to work here was partly based on the high moral fiber that I saw during my interview. This company is one of the best places I have had the pleasure of working and uphods the highest standards and ethics. There is a creed that is strictly followed by all amployees regarding courteous, polite and honest behavior. Frank Settle is both highly respected and well known throught the community and practives what he believes, as are al the Settle family members. Jonathan Brett Settle is also thought very highly of and has a reputation as a young professional gentleman who exhibits the same high standards. Anything less than quality care for our customers by all employees is not tollerated, and therefore, makes this company truly a pleaure to work for. Being a customer service supervisor, I hear all sorts of comments throughout the day and can honestly say I have never felt so good about a company I've worked at before. Customers constantly tell me how helpful we are and how polite and concerned the agents are about matching the right policy with what the customer's needs are. Our auto service contracts are outstanding. I consider myelf lucky to be a part of such a great company and plan on being here for a very long time.