FitCity For Women (Managed By Sabrina Cohen) Overcharging Members on their January 2008 Bill, Not Telling Them, and Then Keeping the Money!!! Vancouver (Lower Mainland) British Columbia

Yes, they got me too! They wont let out of my 6 months even though medically I cannot find close enough parking. They are sneaky and not professional. Anyway the gym is not doing so well and I suspect it will end up closing soon. So there may be satisfaction in that alone.

At first I was very impressed with this gym, but be warned, their contracts are VERY sneaky. Getting out of one is very difficult (contrary to what the staff tells you) even after your contract term expires, like what happened to me, they still charged my account and said there was some fine print that allowed them to do so.

 I have really bad endometriosis and I am seeking treatment at the moment, did they care? No. The fact that I cannot come to the gym because I am in crippling pain does not make my membership void- instead, I still had to apply for cancellation (for a contract that had already expired by the way) and because I did the cancellation at the beginning of the month and they require 30 days notice, I was still charged for the next month as well!

When I tried to explain my situation, that I can hardly travel around without being heavily dosed with pain medication, and that I hardly had enough money in my account (after buying my medication, and after my treatment) for my own food, let alone paying for a gym membership to a gym I was not physically able to go to , I got hung up on. NOT ONCE, but TWICE. I got hung up on and then when I called back, she immediately hung up on me after she realized I had called back. And this was the esteemed Manager, Amanda. So much for good customer service! When I called back the THIRD time she apologized and tried to write it off as a mistake. I am appalled at the treatment I received and do not think I deserved such disrespect since I am always calm and polite whenever dealing with people, even when they are very obviously ripping me off.

Hello,

I'm glad to find someone else that has been scammed by Fitcity for Women too. My membership expired last year in December, but they still keep charging fees on my visa bill. I refused to pay, and now they send me a letter telling me that they are going to file this to a debt collector and a legal lawsuit. They also put additional comments on my contract that did not appear on my original contract. I'm trying to find victims of this company and deciding to file a lawsuit. Please let me know if youre interested. Thank you!