Hewlett Packard Dv6000 Laptop Dealing with the Circus that is HP...."support" Nationwide

I used to work for the mentioned HP Case Manager group and while I've since moved on to bigger and better things, I highly doubt their policies have changed much in the last 6 months.

If you have had 4 services (or even 3) with hardware being replaced (like the Hard Drive mentioned), all within the normal or extended warranty period then HP will replace your computer free of charge.

When you call up just state that you have had enough services done to your unit and that you want to escalate your case. If the call goes according to HP policy the tech should be putting you on hold to contact a supervisor. Once the supervisor gets on the phone then you'll want to explain the number of services and that you would like to speak to a case manager to discuss options. At that time they'll either transfer you or setup a callback. Once you get a case manager then under the policy they can replace the computer based on the service history.

Note: Not all call centers follow the correct policy, but whether it'll get you a case manager in 2 or 3 steps it doesn't matter so long as you get there :)

From my experience the biggest mistake you can make is go into the call prepared to fight. Trust me when I say that the tech's would gladly transfer your calls to supervisors if you ask polietly for their help in doing so. As soon as you try and make it a confrontation or a demand it, then you are only hurting your cause.

There are a lot of people working for HP that care and want to help and I hope it all works out for you.

1.Hp will OUTSOURCE to another country like "smelly cheap india" the tech are stupid and yes one you give the information "if they know how to s-p-e-l-l" your are NOT going to get help but they will help you by lying because they have no clue of what is going on

2.in my case is to file a compliant with the BBB.org i did in the past and you will get a reps in America

also call the main office and ask for "the case manager lines" they will help you more

and 3.if you sent your computer in for service dont believe of what they say like "you will get it back or is in service" because hp lost and fond and lost it again and the truth is they held for 31day by lying

IS SAD TO SEE BIG RETAILER DO BUSINESS WITH A COMPANY ONLY CARE ABOUT PROFITS AND DON'T GIVE A DAME ABOUT CUSTOMER