Aqua-safe Systems water purification systems in Canada is A JOKE! ripoff Vancouver British Columbia

Just a reply to Dan and Ryan of Aquasafe.

They contacted me after seeing this report and wanted to make things right by me, which they indeed have.

After they contacted me, they did send me a new tap (of my choice) and a filter change and shipping on them. They also were very apologetic and respectful, dealing with me this time. Ryan (the one I originally spoke with) felt bad for any miscommunication or ill will, which may have occured. After the way they handled this matter with me, I am willing to continue doing business with them. I also know they tried their best to make me happy in the end. So good on you guys, for making sure the customer is happy.

Thanks Ryan and Dan,

Regards,

Koby.

Dan with Aquasafe. I'm here to address the original report from 2007...

I wish this website had some sort of expiration date. Since this report was filed, the company has been relaunched under new management and these sorts of issues are long since in the past. 

On a personal note we are also saddened to see this persist online as Ed's legacy. Aquasafe was founded by Ed and he grew it to a successful company. 

In many ways, Ed was the business. 

When his health started failing is when these unfortunate reports began to appear, from people who had been rightly led to expect excellence. But there should be more online about the Ed that built the company.

In any case, it has been 7 years since this report appeared and things have changed a great deal since that time. 

We invite anyone who reads this 7 year old report to give our website, our 30 day money back guarantee and our 3 year warranty a try and see for yourselves why people expect great value from us.

All the best,

Dan and the rest of Team Aquasafe

We recently discovered this Ripoff Report comment. Here's our response (also sent to the customer via e-mail)

We were quite surprised to find it, we thought that we had settled things with the replacement of the faucet - but if there’s still feelings like these then we still have an issue and would like to opportunity to work with you to find full resolution.

We very much regret the turn that our communications took.

Without a name and address, it can be quite difficult for us to verify orders. And honestly, it's not that common - so when it did come up, it took some time to verify. We're very sorry for the frustration caused.

Still, within less than 48hrs of first contact and with the new info you provided we were able to find your original order and ship the new faucet :)

Aquasafe's warranty conditions that require the customer to provide the name and/or email from the original order is to protect our own business and keep costs down.

Indeed, there are a large number of RO suppliers where Aquasafe's parts fit perfectly - and we've had to deal before with customers who were requesting replacement parts for products they hadn't bought from us.

Once again please accept our sincere apologies for any frustration or misunderstanding that may have resulted. We truly do care about our customers and try our utmost to be of service.

We have replaced the faucet, but if there’s anything else we can do to make things right with you, please let me know. We’d really like to get this sorted out.

This also applies to anyone else.

If you are a previous customer with anything less that an satisfactory experience, please get in touch! Regardless of how far back things go, we'd love a chance to make it right. Please contact us.

Best Regards,
Dan w/ Aquasafe

I am the new owner what was previously under the corporate name of Aquasafe Canada.   The new corporate name is Aquasafe Systems 2009 LTD.

I came across this report when doing a search for past info of Aquasafe online. 

I am sorry that this individual had such problems following simple instructions that come with each system to which many people each month follow without problems with installation.  He mentions that plumbers had problems installing this, but whats funny is that Aquasafe has resellers that are plumbers and they sell many systems on behalf of aquasafe.

To my knowledge there has never been anyone who has complained about that quality of water our systems produce.  

As mentioned before Aquasafe is entire new ownership and management and is committed to customer satisfaction.  We have never had a system returned to us for any reason.  The ONLY problem I have had in the close to 500 systems we have sold in the last month and a half is that UPS sometimes damaged the boxes, but this was merely cosmetic and everything was still fine.  

If there is ever any problems with our systems we will, is requested refund the money.  All that we would ask is that we get our product back, which im sure all of you would agree is fair.  I would also like to add that as of my market research to date there is no other company that offers as much as we do for a better price.  Our systems produce clean water that is the equivalent to that used in microchip manufacturing 99% pure water.