Complaint Review: IGXE - Fannzi International Group - Wilmington Delaware
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- Author Confirmed
- IGXE - Fannzi International Group Wilmington, Delaware U.S.A.
- Phone: 514-667-2472
- Web:
- Category: On-Line Business
IGXE - Fannzi International Group IGXE not only stole my money they just lie all the time and don't answer any question when i contact them via they live support online or phone Ripoff Wilmington Delaware
*UPDATE Employee: Thanx you for your clarification for us my dear friend
*UPDATE Employee: My dear friend could you please clarify for us here, thanx you very much
*Author of original report: IGXE
*Author of original report: IGXE
*Author of original report: IGXE
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I order a service from them which is power leveling service which i read recently that is not a service support by any online game company, in my case it was for the online game city of heroes.
I pay them $215.99 with a us postal money order send to address shown in the information and i even have proof of my delivery confirmation which says it was delivered: The delivery confirmation number can be checked on (((Redacted)))
The problem here its after i checked and marked deliver i ask them to let me know when the payment is on ther hands and 2 weeks and a half they always came with the same story that we havent received your money but dont worry soon after we do we will contact you..
I ask them which person is the responsible for receiving the mail they just dont reply that, the large number of live chatting i have with some of their representatives they always say, our manager will come in 12 hours and gonna let us know and contact you.
Guest what? their manager never contact me, one time i send them via fax all the info to see if they finally can find my money order payment and what i get via email is the most disrepecting thing i ever get in all of my transactions online. They just reply me back with the same information to send them the money order like the 1st time i order for them, so this tell me what kind of irresponsible people they are
IGXE just dont rip off my money they lie to me all the time then never contact me because they just stole my money: I even send them copies of the delivery confirmation and money order via fax and they just say the same
I imagine to the paypal and credit card buyers they dont do the same because of the trouble they can get but with money orders they just play the hidden and mystery game which have me in a sad and bad mood because of there bad faith
They have 2 phone numbers: (858)-380-5140 and (514)-667-2472 and their fax number (650)-240-3909
their contact email is: fastsupport@igxe.com for the customers
I will like justice on this bad faith people because the 1st time i found this site is searching about them and now i see another person reports them too after i send the payment to them
Alexandra
San Juan
U.S.A.
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This report was posted on Ripoff Report on 08/15/2007 04:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/igxe-fannzi-international-group/wilmington-delaware-19809/igxe-fannzi-international-group-igxe-not-only-stole-my-money-they-just-lie-all-the-time-267789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 UPDATE Employee
Thanx you for your clarification for us my dear friend
AUTHOR: IGXE-admin - (United States of America)
SUBMITTED: Thursday, November 26, 2009
Dear Alexandra,
Thank you very much for your clarification for us. We really appreciate it. IGXE.COM will provide the best service for you continually. We hope you will have good time every day.
IGXE may you will be happy and healthy forever. And Happy Thanksgiving Day!
And any problem feel free to contact us:
fastsupport@igxe.com
marketing1@igxe.com
IGXE TEAM
#4 UPDATE Employee
My dear friend could you please clarify for us here, thanx you very much
AUTHOR: IGXE-admin - (United States of America)
SUBMITTED: Thursday, November 26, 2009
Dear Alexandra,
Thank you for your review here. We found out your order record from our data base and we know from it you placed an COH PL service by money order and our customer service resolved the problem for you. This review was written by you before you get the service. And we hope you can clarify for us here as the one in Internet Crime Complaint Center
===================================================================
***** Created By: vivianwang ***** 2007-09-13 19:54:35.0
Dear Alexandra D****,
We appreciate that you could read this letter .We are writting for that we received your complaint from Internet Crime Complaint Center .We think there's been some misunderstanding for this case . Please allow us to clarify this case for you .And we hope you may help us to solve this with IC3.
We received your order infromation on 2007-07-27 .Usually the payment may arrive to us within 7 business days after we got your order information .But the cheque to be later than expected for some problem of mailing. So we start to deal your order on 2007-08-15,and we finished it on 2007-08-27 .Otherwise, we sent several mails to you to report the order status in process. We never received any notification of dissatisfaction directly since we have already finished your order .
Please double check your game account status .We hope that you may contact with the Internet Crime Complaint Center to cancel this complaint.
We are looking forward your reply .
Thank you very much!
IGXE TEAM
#3 Author of original report
IGXE
AUTHOR: Alexandra - (U.S.A.)
SUBMITTED: Friday, August 31, 2007
This is no longer needed
IGXE did the job and finished all in a very timely manner. I excuse myself for been so over way to fast
Thanks again and i can say all the contrary about IGXE
Sincerely,
Alexandra
#2 Author of original report
IGXE
AUTHOR: Alexandra - (U.S.A.)
SUBMITTED: Friday, August 17, 2007
I was gone to fast in the negative way and too much scared: I apologize in that part
They have started the service i pay for them too
Sincerely,
Alexandra
#1 Author of original report
IGXE
AUTHOR: Alexandra - (U.S.A.)
SUBMITTED: Wednesday, August 15, 2007
I have received an email from IGXE notyfing me of confirmed my payment
I dont know now how to feel about this i wrote hear, the comment that i saw here scared me to death and i feel bad at the same time:
I think in some way im wrong and now its hard to say: Gonna keep this update and if my results go that i am wrong i will admit it
Sincerely,
Alexandra
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