Best Buy Warranty Scam Basically just a ploy to take your money. They don't fix anything just send it away. Hawthorne California

How to get a new IPOD from Best Buy

there is a new feature just added to the best buy service (PSP) plan a few weeks ago (some locations late last year) called "rapid exchange"

basically what you do.. is totally discharge the unit so it won't turn on.. then go into geek squad during off peak hours (not weekend if possible to avoid the lines due to labor cuts) and say "the unit wont hold a charge" and that you would like to take advantage of the new "rapid exchange" PSP program.. since it's a new program you might have to tell the geek agent how to do this.. basically say when they create the Star tag .. don't select "repair" but rapid exchange..

at this point you give them your old ipod.. and the factory sends you a refurb model (that looks like new of the exact same model# as your existing one) your should recieve it in about 3 business days..

your service plan warranty still runs to it's original ending date.. the differance between this "rapid exchange" program and the "no lemon" after 3 qualified (where parts are changed) repairs is... no Lemon gives you a brand New Ipod off the sales floor.. meaning if you purchase a Generation 3 model and today's version is GEN 6.. you get the GEN6 the rapid exchange is for the same model as yours (gen3)

if you've already sent it in for repair (which it appears to be in your case) then I would call the store and ask the name of the stores Geek Squad "counter-ops" person is.. and ask to speak with them (no one else) this person although NOT a manager tends to handle all the geek paperwork and in my opinion knows more about the process then the service manager or "DCI agent"

ask them to file an escalation to the service center to have the item rapid exchanged or fixed ASAP due to you having to leave it in for repair multiple times. if they don't approve that and it comes back again unrepaired.. 1st ask the store manager if he will do an instore exchange.. some will for customer satisfaction reasons, if not then wait a few days and send in for rapid exchange. the tech was incorrect during the 1st year best buy will cover any repair under the PSP but they bill apple for it (transparent to you the buyer)

Warning to all Best Buy customers:

one last comment about your attitute in the posting below.. I understand your frustration but I would suggest trying to be VERY polite and VERY Calm when dealing with Best Buy employees. there is a perception that "the customer is always right" and that it's ok to yell or scream at retail employees.. The truth is the company WANTS you to get angry, to yell & scream in the store, and make a scene perhaps customers think by doing this other customers will see what is happening and will leave without buying anything.. it will totally backfire on you..

The truth is .. store managers are trained for this.. when a customer starts yelling they will politely ask you to calm down or leave the store.. when you say "I'm not going anywhere until this is resolved" they will pickup the phone and dial 911.. the Police will arrive and they will NOT listen to your "civil issue" they will tell you to leave or arrest you for criminal tresspassing..

when other customers ask any best buy employee "what's going on" we were told to say "I can't go into specifics of this situation" (to prevent being sued) but to imply a "safety issue" In one case at my old store a Mom asked "what do you mean?" I overheard the manager say.. "well.. it might be a good idea to keep a close eye on your daughter while shopping in public.." Yes I'm not kidding.. by getting upset at the store over a bad repair, or refusing a refund.. the store will imply your a nutcase or much worse. then when you, the customer, try to gain support for your issue from other customers nearby.. they will either walk away or say things like "stay away from me you creep.." you won't be able to figure it out

understand dealing with retail stores is a power game.. they will push your emotional buttons to get you to react or bait you with "sir I don't feel comfortable with your tone of voice.. are you threatening me if I don't return this item for you" remain calm and stick to the issues..

best of luck and I hope this help you get a new IPOD..