AOL terrible customer service and lies Sterling Virginia : *EDitor's Suggestions on how to get your money back into your bank account!

My daughter signed up for an AoL account for her laptop so that she could sign on anywhere with a modem. The disk that she use indicated we would receive 4 months free and a risk free trial. The company debited my card right away and caused me to have over 100.00 in overdraft fees at the bank.

I called imediately to inquire about the charge and I received nothing but CSR's that knew nothing. After explaing the situation they said the account was set up by a minor and would be close right away. Finally I thought they are closing it well I only used the account for 3 days and wanted my 25.90 back, now the problem began they said it was a Minor account which was fraud and this would be referred to the fraud department. OMG! how can it be fraud if I am there with the card all my daughter did was enter her user name and her name. So I jumped thru the hoops that AOL was putting me through

I waited 2 weeks to receive an Affadivat that I never got and I finally had faxed to me. When I received it, it really had nothing to do with my situation so I called the Fraud department back and talked to the most obnoxious woman I have ever encountered in a Customer Service Position her name is Judy...She was rude and said I am marking this account as not fraud and you can do whatever you need to do to get this money back I am not giving it to you It is ours!

I only used this service for 3 days but AOL kept the entire amount saying I violated their terms of service. I have argued with this company for 3 weeks and got the run around with every phone call. I don't care if AOL was the only internet company in the world they would not get my business. This company will rip you off every chance they get. Please do not sign up on those disks they fill your mailbox with.

Pamela
Covington, Kentucky
U.S.A.

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EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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...the victims' advocate

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...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.