Complaint Review: Access USA MyUS.com - Bradenton Florida
- Access USA MyUS.com 1899 60th Pl Bradenton, Florida U.S.A.
- Phone: 941-827-2021
- Web:
- Category: Shipping & Handling
Access USA MyUS.com ripoff fraud extortion theft lying abusive Bradenton Florida
*Consumer Comment: MYUS.com is the BEST
* : Be careful that it is AccessUSA and not a look-a-like FRAUD!
*Consumer Suggestion: Try Getmyusmail.com I used them and I could not be any happier
*REBUTTAL Individual responds: MYUS.com gave copies of our email correspondence to Dominic Laage
*Author of original report: Flechette is my dear husband (his real name is Dominic Laage)
*REBUTTAL Individual responds: Flechette is my dear husband (his real name is Dominic Laage)
*Author of original report: Flechette is my dear husband (real name is Dominic Laage)
*Consumer Comment: Flechette - my dear husband (real name is Dominic Laage)
*Consumer Comment: MyUS.com DID THE RIGHT THING
*UPDATE Employee: Access USA MyUS.com providing excellent customer service
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2 of our parcels sent by MYUS went missing. MYUS told us that they will do all they can to track where those parcels where. For these two times that our parcels went missing, we ended up spending an enormous amount of time and money (phone calls) to track where they are. Both of these parcels ended up in USPS Atlanta Mail Recovery Center. We found out that the first parcel MYUS sent us was missing our street address. Makes sense that we would never get it. We contacted USPS Atlanta Mail Recovery Center and a nice lady there helped us look for it and reshipped it to us. She did say however that the parcel no longer had any shipping label once it got to USPS Atlanta Mail Recovery Center. The second parcel that went missing also ended up with USPS Atlanta Mail Recovery Center. The USPS lady in Atlanta also told us that the second parcel no longer had any shipping label on it. For each missing parcel the time it took to track it down is approximately 5 to 6 weeks each.
We complained to MYUS about these two missing parcels. Afterall, they are the mail forwarding service and it is them that sent these parcels to us. After the first missing parcel, MYUS gave us a free annual membership for our next year which amounts to $120.00. This annual membership restarted in September 2005.
When the second parcel went missing, we sent an email to MYUS asking them to give us 50% OFF on the next 4 shipments. It is obvious that they are in control and can say yes or no to our request. They did say no. They did more than say no. Eric Baird, who told us that he was the owner of Access USA contacted us giving us a list of their competitors and told us that they were closing our account because we were problem customers. He also told us that the last shipment of whatever goods we had with them would be delivered only through DHL and would cost over $300.00.
I called him and told him that it was obviously his choice to give us the 50% Off or NOT. I then asked him if their usage of only DHL applies to all their customers or only us. I also told him that nowhere in the terms and conditions did it state that only DHL can be used. I also told him that we have every right as customers to complain about our parcels going missing especially if MYUS sends them without our street address. I also asked Eric Baird about refunding us the unused portion of the annual membership fee. He replied that since MYUS gave it to us that there is no refund for the unused portion. I said to him that if he did not treat us as problem customers, then we would obviously still be enjoying the annual membership. I then told him that I will report him to the FTC (Federal Trade Commission) after which time, he responded to me in an abusive manner. He also took out the card number on file in our account. Then he instantly closed our account and disabled our access to our account.
We then sent him emails stating that we no longer want to be MYUS customers but we just want our personal property shipped to an address in California. Considering the abusive nature of Mr. Eric Baird, we no longer trusted him to send our parcels to us here in France. Who knows, he himself can put some illegal material and set us up. We therefore wanted our parcels shipped to a California address. At first, he refused and then in subsequent emails he told us that we would have to pay over $840.00 if we wanted our parcels shipped from Bradenton Florida to California. Note that he was charging us approx. $340.00 to ship our goods from Florida to France. But each time he sent us an email, the shipping amount he wanted to charge us just kept on going higher and higher.He also told us that if we did not send the payment BY WIRE (no other choice was given to us), then he will dispose / discard or do what he wants with our personal property. His demands were out of this world and totally outside the realm of the TERMS and CONDITIONS covering our relationship with MYUS.com. Given that he was hijacking our personal property by extorting an unreasonable amount of money from us, we decided to contact Florida's district Attorney. They referred us to the Sheriff's Department for Manatee. We filed a complaint with the Sheriff. Subsequently, we received an email from Eric Baird in which he states that a deadline (for his demand for a wire payment) has passed and he has done what he wanted with our personal property. This we consider a criminal act. We now consider that he stole our property. We continue to work with the Detective Unit of the Sheriff's office.
It is just too easy for Eric Baird to cancel any of his customer's membership and then charge double the shipping charges (since their terms and conditions mentions that non-members must pay twice their regular shipping fee schedule). It is just too easy for Eric Baird to extort whatever amount he wants after he closes the account. It is just too easy for Eric Baird to be able to do what he wants with his customer's personal property by doing this. We suspect other MYUS customers to have had the same problem especially if they do not live in the United States. I happen to be american but leaving in Europe and I know my rights as a consumer.
ERIC BAIRD will extort money and impose out of these world demands and in the end 'hijack' your personal property and do with it what he wants.
Mari
Cannes
France, Metropolitan
This report was posted on Ripoff Report on 10/20/2005 07:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/access-usa-myuscom/bradenton-florida-34243-5036/access-usa-myuscom-ripoff-fraud-extortion-theft-lying-abusive-bradenton-florida-161419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#10
Be careful that it is AccessUSA and not a look-a-like FRAUD!
AUTHOR: anonymous - (USA)
SUBMITTED: Tuesday, August 25, 2009
#9 Consumer Comment
MYUS.com is the BEST
AUTHOR: Mohammad - (Saudi Arabia)
SUBMITTED: Sunday, July 26, 2009
I have been a member of MYUS.com since 1998 and they are simply the best mail/package forwarder in the U.S. I have tried a few other major mail/package forwarding companies like usglobalmail.com, usabox.com, and bongous.com but none of them compares to the service I have exerienced with MYUS.com.
I have referred all of my friends and family to MYUS.com and they too are happy with the service. I have received nothing but fast and efficient service from the start and have seen many positive changes in the company. They definitely cater to their customers needs and always willing to help. I would never choose any other company besides MYUS.com for my forwarding needs.
MYUS.com is a highly reputable company and in 2008, Inc. Magazine ranked MYUS.com 22 in the top 50 logistics company. Recently, they were awarded 2009 Exporter of the Year and 2009 Entrepreneur of the Year. These are some great accomplishments for the company and I congratulate them.
I have read a few complaints out there on MYUS.com that were posted by their customers but I believe this is only a few bad apples out of the bunch and the complaints seems to be a significantly low compared to the 30,000+ customers they currently have. I only had one problem out of the hundreds of shipments sent through MYUS.com, but they were VERY fast to act and resolved the issue in a professional and timely manner. They have even offered to compensate me for a mistake by my local DHL because of a problem I was having with them but I was able to resolve it thanks to the help of MYUS.com.
This post from Crisp Sound praising getmyusmail.com is right. "Do your homework" and research getmyusmail.com and you will find that they are simply posting all over the Internet trying to make a name for themselves. Simply type "getmyusmail.com" in Google or any other search engine and you will see pretty much the same posting as you have read from Crisp Sound. To me, getmyusmail.com looks like a one man show operating from his garage that cannot afford to advertise so instead the company visits forums, blogs, consumer review sites, etc. bashing on competitors and making falsified claims of saving thousands of dollars.
Getmyusmail.com mimics MYUS.com. Just look at the company name, getMYUSmail.com. This company is a joke and I strongly urge everyone to not use this company. Take a look at the prohibited commodities list on MYUS.com site and compare it to getmyusmail.com.
http://myus2.myus.com/HelpDesk/FAQs.aspx#ship_a1
http://www.getmyusmail.com/news_detail.php?id=8
You will notice that getmyusmail.com has copied word for word from MYUS.com site. Obviously, MYUS.com is the originator while getmyusmail.com is the duplicator. The savings that getmyusmail.com is doesn't seem much of a saving to me. They charge 20% commission for their Personal Shopper service while MYUS.com only charges 6.5% and customers are forced to sign up with them for a minimum of 3 months. The membership fees are higher than MYUS.com and I am sure their shipping rates are higher as well since they do not list their shipping rates.
Bottom line, I urge anyone reading this post to research both companies and find the facts for yourself.
#8 Consumer Suggestion
Try Getmyusmail.com I used them and I could not be any happier
AUTHOR: Crisp Sound - (U.S.A.)
SUBMITTED: Thursday, April 30, 2009
I see a lot of complaints lately about these kinds of companies, so when I needed a mail forwarding service provider, I did my homework and researched everyone of them and found that http://www.Getmyusmail.com was an actual American Corporation based in Metro Boston, they were one of the few that who get US Postal Service Approval to do Mail Forwarding.
They have a secure Online website and a physical warehouse in Tewksbury that is secured 24/4 and insured, they showed me the site during my last visit to their office.
I started their service in Dec of 2008, they saved me YTD $28527.00 in shipping alone! I get my items shipped there and they consolidate my orders and ship to me via FedEx and DHL, they get some nice discounts and they share the savings with me.
Do yourself a favor, check out there website and if you have any questions, email the Director of operations at Service@getmyusmail.com.
As far as the rest of these so called "mail forwarder" be aware that a lot of them operate their websites from China and use third party to do the mail forwarding causing your shipments to be less secured and increase risk to be lost.
#7 REBUTTAL Individual responds
MYUS.com gave copies of our email correspondence to Dominic Laage
AUTHOR: Mari - (France, Metropolitan)
SUBMITTED: Wednesday, May 24, 2006
It has just come to my attention that MYUS.com gave copies of our email correspondence with them to Mr. Dominic Laage. As usual, Mr. Dominic Laage charmed his sleazy way into getting the confidence of MYUS.com.
Dominic Laage then altered the contents of these email correspondence and sent copies of these altered email to me. One email was altered to show the name of my associate's father. Mr. Dominic Laage, as usual, you are falsifying documents again and this time with the help of MYUS.com. Dominic Laage then included a threat in this falsified email stating that the authories here in France are coming my way. Well, Dominic (dear husband), did you show the accounting of sales that I did for our family for years 2003 and 2004? Afterall, after our company - CDCK France - closed downn because of your sharing confidential Societe Generale documents with BNP Paribas, we let go of all our employees. I begged you to find a job but you did not want to find a job. Probably ego? Could not find another job that will bestow upon you the same title of President/CEO? You forced me to work 16 hour days, 7 days a week until I was diagnosed with severe discarthrose. You have the audacity to claim that these 2003 and 2004 internet sales that I did for the family were purely my gain. Dear husband, the money went to our common bank accounts. Accounting clearly shows that you spent most of it! WAR OF THE ROSES, I am ready for it ! Why don't you regularize these 2003 and 2004 sales that I did for the family (mostly for you and your family) with the french authorities?
Yes, folks. After being enslaved for almost 18 months because my dear husband did not want to find work, my dear husband realized that I could no longer produce because of my severe discarthrose so he announced that he wanted a divorce. The following day, he fired me from the company - CDCK Corporation / CDCK France - that I co-founded with him. But all these after he tried again with my 2 daughters (his step-daughters in November and December of 2004).
Check out ebay userid - MARNITALY. My dear husband and his latest victim / girlfriend - ELENA RIVEAU have sold our furniture, tibetan carpets, oil paintings, my over 3000+ DVD collection, even my personal clothing. EBAY USERID - MARNITALY is registered under his girlfriend's name - ELENA RIVEAU. Do check it out folks! President and CEO - Dominic Laage now earns RMI (which is welfare here in France) of 400 euros a month. I guess he forgot to declare that he is still the President and CEO of CDCK Corporation and has been using company funds for personal use (yes I have copies of receipts - so this is not a slander).
Anyway, back to Eric Baird and MYUS.com - I am saving these emails (that are clearly altered - coming from Dominic Laage) which you gave to Mr. Laage. I have not forgotten about MYUS.com. Your time in court is also coming soon. PATIENCE.
#6 Author of original report
Flechette is my dear husband (his real name is Dominic Laage)
AUTHOR: Mari - (France, Metropolitan)
SUBMITTED: Tuesday, May 23, 2006
Dearest Flechette (whose real name is Dominic Laage and he is my dear husband), your remarks about my request to MYUS.com for my box to be shipped to an address in California and not here in France has nothing to do with what you call 'covering my trail'. There is no trail to cover. In fact, my last MYUS.com box received a special visit from the French customs as well as from a representative of the Federation of Swiss Watch Makers. Well, I received all my items - nothing was confiscated. I was told by customs that these watches' brands are not protected and therefore, are not in violation of any trademark and are not fakes.
I requested my last box to be shipped somewhere else than France because there obviously was no longer any trust between me and MYUS.com. It would be just too easy for MYUS.com to plant an illegal material in my box and get me in trouble. Therefore, I requested that it be sent to an address in California. The receiver there will then check that items in the box are all legal and in order prior to sending it to me here in France. But MYUS.com refused and therefore, they kept my things and the last I heard from them is that they have disposed off my personal items.
Your claim that I was doing illegal commerce by selling fake watches is definitely a lie and a slander and I will pursue this in court just like all the other illegal activities that you have committed against me and my children. Patience, your time will come and SOON !
I did not invent the MSRP. The company that had these watches manufactured published the MSRPs for these watches. I never claimed these MSRPs. Again, this is a lie and another slander. Just check out www.louisbolle.com. If these watches are only worth $50.00, then I challenge you to produce them for this cost. I will buy 20 of them from you if you can buy them for $50.00.
I will contact 60 million consommateurs so they realize that they have been scammed by you - Dominic Laage.
Your statement about Michel Arnoux - again is a big fat lie. Flechette, my dear husband (why hide your real name - which is Dominic Laage?) - you really are determined to hurt me and ruin me, arent you? Of course, I know why you are doing this. You want to run me out of France. You have strangled my life here in France so that I leave France. Why do you want me to leave France? Should I state all the reasons here as to why you want me to leave France? If I write the truth here in this post, it will probably not be posted because truly our story is incredibly sordid and disgusting.
However, I have decided that this is the limit that I will take from you. I will contact as many journalists that I can contact and expose the way you marketed the system that I invented to VISA International and the big banks here in France. You should write a book about "How to alienate your customers and How to market your product by threatening your customers into deploying the system you are selling." What a joke ! No wonder no one from our company will ever get hired by a bank here in France. You definitely screwed that up - giving Societe Generale's secret fraud documents to BNP Paribas ! Oh yes, you also gave copies of these documents and the VISA EUROPE Cross Border FRAUD Matrix secret document to your journalist contact in 60 million consommateur here in France. Of course, I also know that you also fed your other journalist friend in Nice Matin (Philip Dupuy) these secret documents.
Oh, also lets not forget how you were so careless in pushing the 'play' button instead of the 'record' button when we went to the European Commission antitrust hearing. Even I was surprised as I could not imagine that you would actually be so 'smart' in taperecording antritrust hearings and get caught by all the bankers that were surrounding us. What a joke ! Mr CEO, President of CDCK Corporation / CDCK France - Mr Dominic Laage. He loves to tape-record, video-record - yes that's Mr. Dominic Laage. He secretly tape recorded meetings with French bankers. I only found out about these recordings much later. Oh yes, now I remember - your accomplice - Sebastian Vie (your friend)always knew about your taperecording these meetings with the bankers.
What is a real rip-off is Mr Dominic Laage hacking into other people's hotmail, ebay and paypal accounts based on resume /CVs of job applicants that he read from my email inbox after he fired me from the company that I co-founded with him. After firing me, Mr Dominic Laage who is the CEO and President of CDCK Corporation / CDCK France, kept on reading emails that I received in email inbox : marithe@cdckcorp.com. Yes, dear readers - this can happen to you ! So remember his name - Dominic Laage. You do not want him as your network administrator or email administrator. You certainly don't want him at all in any company. After I got fired from the company that I co-founded with him, I created an email account: marithecdck888@hotmail.com. Well, I found out later that Mr. Dominic Laage created marithecdkc888@hotmail.com under my professional name: Marithe Evangelista and corresponded with several people and pretended to be me. Well, he can not deny this because one of this email showed his IP address.
#5 REBUTTAL Individual responds
Flechette is my dear husband (his real name is Dominic Laage)
AUTHOR: Mari - (France, Metropolitan)
SUBMITTED: Tuesday, May 23, 2006
Dearest Flechette (whose real name is Dominic Laage and he is my dear husband), your remarks about my request to MYUS.com for my box to be shipped to an address in California and not here in France has nothing to do with what you call 'covering my trail'. There is no trail to cover. In fact, my last MYUS.com box received a special visit from the French customs as well as from a representative of the Federation of Swiss Watch Makers. Well, I received all my items - nothing was confiscated. I was told by customs that these watches' brands are not protected and therefore, are not in violation of any trademark and are not fakes.
I requested my last box to be shipped somewhere else than France because there obviously was no longer any trust between me and MYUS.com. It would be just too easy for MYUS.com to plant an illegal material in my box and get me in trouble. Therefore, I requested that it be sent to an address in California. The receiver there will then check that items in the box are all legal and in order prior to sending it to me here in France. But MYUS.com refused and therefore, they kept my things and the last I heard from them is that they have disposed off my personal items.
Your claim that I was doing illegal commerce by selling fake watches is definitely a lie and a slander and I will pursue this in court just like all the other illegal activities that you have committed against me and my children. Patience, your time will come and SOON !
I did not invent the MSRP. The company that had these watches manufactured published the MSRPs for these watches. I never claimed these MSRPs. Again, this is a lie and another slander. Just check out www.louisbolle.com. If these watches are only worth $50.00, then I challenge you to produce them for this cost. I will buy 20 of them from you if you can buy them for $50.00.
I will contact 60 million consommateurs so they realize that they have been scammed by you - Dominic Laage.
Your statement about Michel Arnoux - again is a big fat lie. Flechette, my dear husband (why hide your real name - which is Dominic Laage?) - you really are determined to hurt me and ruin me, arent you? Of course, I know why you are doing this. You want to run me out of France. You have strangled my life here in France so that I leave France. Why do you want me to leave France? Should I state all the reasons here as to why you want me to leave France? If I write the truth here in this post, it will probably not be posted because truly our story is incredibly sordid and disgusting.
However, I have decided that this is the limit that I will take from you. I will contact as many journalists that I can contact and expose the way you marketed the system that I invented to VISA International and the big banks here in France. You should write a book about "How to alienate your customers and How to market your product by threatening your customers into deploying the system you are selling." What a joke ! No wonder no one from our company will ever get hired by a bank here in France. You definitely screwed that up - giving Societe Generale's secret fraud documents to BNP Paribas ! Oh yes, you also gave copies of these documents and the VISA EUROPE Cross Border FRAUD Matrix secret document to your journalist contact in 60 million consommateur here in France. Of course, I also know that you also fed your other journalist friend in Nice Matin (Philip Dupuy) these secret documents.
Oh, also lets not forget how you were so careless in pushing the 'play' button instead of the 'record' button when we went to the European Commission antitrust hearing. Even I was surprised as I could not imagine that you would actually be so 'smart' in taperecording antritrust hearings and get caught by all the bankers that were surrounding us. What a joke ! Mr CEO, President of CDCK Corporation / CDCK France - Mr Dominic Laage. He loves to tape-record, video-record - yes that's Mr. Dominic Laage. He secretly tape recorded meetings with French bankers. I only found out about these recordings much later. Oh yes, now I remember - your accomplice - Sebastian Vie (your friend)always knew about your taperecording these meetings with the bankers.
What is a real rip-off is Mr Dominic Laage hacking into other people's hotmail, ebay and paypal accounts based on resume /CVs of job applicants that he read from my email inbox after he fired me from the company that I co-founded with him. After firing me, Mr Dominic Laage who is the CEO and President of CDCK Corporation / CDCK France, kept on reading emails that I received in email inbox : marithe@cdckcorp.com. Yes, dear readers - this can happen to you ! So remember his name - Dominic Laage. You do not want him as your network administrator or email administrator. You certainly don't want him at all in any company. After I got fired from the company that I co-founded with him, I created an email account: marithecdck888@hotmail.com. Well, I found out later that Mr. Dominic Laage created marithecdkc888@hotmail.com under my professional name: Marithe Evangelista and corresponded with several people and pretended to be me. Well, he can not deny this because one of this email showed his IP address.
As far the other personal reasons, I would like to disclose all of them here in this post. I'm sure that they will not be published as the truth of what you did to my eldest daughter is truly disgusting. But here is an excerpt of what you told her when she was barely 10 years old : "What we are doing is wrong. If you tell anyone this, I will go to jail." I think that it is completely understandable if I go off my rocker (which has not happened yet, thank GOD) because you actually admitted doing what you did to my daughter. Of course, you deny it to everyone and tell everyone that would listen to you that I fabricated the story. So I challenge you. If I fabricated that story, then you must consider it diffamatory. Then, I challenge you to do something about it in court ! PLEASE. Let us meet each other in court and finish this once and for all !
#4 Author of original report
Flechette is my dear husband (real name is Dominic Laage)
AUTHOR: Mari - (France, Metropolitan)
SUBMITTED: Monday, May 22, 2006
I will say that I did buy one of the Louis Bolle watches on ubid. I have a number of watches that in price go over $1000 that are automatics and I have to say that no I don't think that these are $3000 watches but it does seem to be good Quality, it's quite attractive and at least they arn't trying to put a different company's name on it and sell it as a fake. They seem to be nice watches for the price.
Comment by Michael Cox ? 29/7/2005 @ 23:28
I bought a Louis Bolle watch for $200 and it is actually a nice watch - probably worth $200 but certainly not the $4,495 retail price listed on their web site.
I wouls say this is more of a deviant marketing strategy than a scam. There are no retailers or service centers! They wholesale only and try to play it like it is a name brand retail watch from a reputable company. There is no way to get in touch with the company other than the contact us email on the web site.
The warranty is completely bogus - just go to the web site and read it. If you go to the warranty repair on thier web site it askes you to fill out your information, print it, and mail it to them but they don't ever provide an address anywhere on the site. Even the bogus warranty card doesn't have a phone number or address of the company!
So I agree, if you like it, buy it. If it breaks throw it away.
Comment by Brad ? 2/8/2005 @ 01:24
I have bought a number of these watches, and they are excellent quality. Do not pay $4000, but come on, nobody is really trying to sell you one for that price.
If it was a $15 watch , I could see getting angry, but the Zenith and Pinnacle models I bought are 100% solid. They keep great time adn I get comments on them all the time.
$200 is about right for most models, maybe a few bucks more for a gold one. Balmer and Omikron are true swiss made as are a few SUG and Tavan models. The rest have Swiss components but are assembled offshore.
I had one model have a fault, and sent it in. It took awhile, but I got it back about 5 weeks later.
No real complaints, just do not go and pay $1000 or anything.
Comment by MFerguson ? 21/8/2005 @ 18:39
I've got a Louis Bolle Momento (http://www.louisbolle.com/WatchDetails.aspx?watchid=102&collectionid=60) . It's very well made.
Inspiration!
http://www.louisbolle.com/images/FullImage/62606783-500.jpg
http://www.vacheron-constantin.com/images/famille_p/47200/p_47200.jpg
Comment by Fabio Santos ? 29/8/2005 @ 07:06
#3 Consumer Comment
Flechette - my dear husband (real name is Dominic Laage)
AUTHOR: Mari - (France, Metropolitan)
SUBMITTED: Monday, May 22, 2006
Try this in online search: "michel arnoux federation "louis bolle" and nothing comes up. WHY? Because Louis Bolle is not a protected brand. In fact, when NICE MATIN interviewed the Federation of Swiss Watch Makers, they said that Louis Bolle watches are not fake watches.
Flechette, my dear husband thinks of himself as a very powerful man for being able to manipulate his few journalist friends here in France. Flechette, my dear husband (whose real name is Dominic Laage) now declares to the judges here that he earns RMI (400,00 euros a month) while he still tells whoever he wants to impress that he is still the CEO and President of CDCK Corporation, the corporation that I co-founded with him (whose investors include Mr Robert Louis Dreyfus and Mr Christian Tourres).
I recall once that Mr Louis-Dreyfus demanded Dominic Laage never to name drop and use his name ever again. Yes, folks - my dear husband is one of those people - a veritable name dropper. Watch out for his name - if he even talks to you for 10 seconds, then he will say that you are his good friend. He will post and use your name, your coordinates, etc. He is a social vampire-sucker. Worse, he preys on women and children.
#2 Consumer Comment
MyUS.com DID THE RIGHT THING
AUTHOR: Flechette - (France)
SUBMITTED: Thursday, May 18, 2006
In light of what follows, anyone will realize that Mr BAIRD and MyUS.com did the right thing by not allowing Mrs EVANGELISTA to ship to an address different from the account address.
The fact of the matter is that Mrs EVANGELISTA and her associate have been running an illegal commerce on eBay France reselling Hong-Kong made watches under the label "made in swiss" claiming an average MSRP of $3000 per watch for watches worth barely $50. Mrs EVANGELISTA activities have been uncovered by "60 Millions de Consommateurs", France largest consumer magazine in their April 2006 isssue ("eBay : les escrocs gagnent les enchres (01/04/06) n404, Avril 2006, p14 17 & "The real Louis BOLLE fake watches").
Michel Arnoux, Head of Anticounterfeiting Department at Federation of the Swiss Watch Industry has been trying to stop people like Mrs EVANGELISTA. (marnoux@fhs.ch).
Therefore, it should come at no surprise that Mrs EVANGELISTA tried to cover her trail by having MyUS-dot-com ship dozens of watches to a different addresse. When MyUS-dot-com refused to send the watches to a non-registered address, not only did the company follow the law, but it also prevented many European consumers from being scammed by Mrs EVANGELISTA and her associate.
#1 UPDATE Employee
Access USA MyUS.com providing excellent customer service
AUTHOR: Barbara - (U.S.A.)
SUBMITTED: Tuesday, November 22, 2005
We primarily ship with DHL and FedEx (Express service), whose shipments are 100% trackable with guaranteed delivery in 2-5 days. You can even see on our website (www.myus.com) that all merchandise shipments (shipments other than mail) are sent Express. This is so we can guarantee our customers delivery in a timely fashion.
You received a complaint from Maria Evangelista. The account holder is Oussama Benaziz from France and the email address is oussbnz@hotmail.com. Maria Evangelista is an additional name on the account.
This customer joined our service on November 8, 2004. Her first three shipments were sent via DHL, but she then requested we send her shipments via USPS. We strongly recommended against this because USPS international (Parcel Post or EMS) shipments are not trackable, often go missing, and then are next to impossible to find them. She said she did not care and repeatedly demanded they be sent via USPS to avoid duties and taxes.
On August 2, when her July USPS package was late, she contacted us to track the package. After several days, phone calls and emails we finally found the package in Atlanta and were able to reroute it to her in France (she received it 6 days later). She was not happy with the delay, time she wasted and asked us to refund the shipping costs. We told her USPS shipments do not have a delivery time guarantee, but would credit her anyway for the shipment. This credit was done on August 9th.
Despite the credit, Maria continued to send increasingly angry emails (threatening and profanity) requesting more discounts and refunds for the time wasted and delays. As a gesture of good faith (and to keep the customer happy), one of our managers gave her a free one year membership ($132 value) on August 16th. He did request she refrain from using profanity and if it continued her account would be cancelled. (Have emails on record)
For a few weeks everything was calm until late September when she sent another angry email that her August 31 shipment had not arrived. We again explained about how unreliable and untrackable USPS shipments were. She did not care and demanded we giver her 50% off this shipment and 50% off her next four shipments.
After several more emails with our manager, we gave her 50% off the shipment but told her we would not give her 50% off her next four shipments and tried to get her to switch back to DHL or FedEx. She said no and demanded 50% off next 4 shipments. The customer service manager brought it to my attention.
After a long discussion, I told my manager to go ahead and give her 50% off the last shipment and that I would email her. I emailed Maria on September 30 and told her we could no longer ship via USPS because of all the delivery problems. I recommended several other mail forwarding companies that did ship via USPS and suggested she join one of them. I told her if she continued her membership with us we could only ship with DHL or FedEx. This way we could guarantee delivery and track all of her shipments.
Maria immediately called me on the phone. She was very abusive, yelling and cursing several times, and threatened to sue us if we did not send her shipments the way she wanted.
I then emailed her a cancellation notice. I asked if she wanted us to return her packages to their senders (for refunds) or that we could send one last shipment. I explained we would only send the last shipment by a trackable service like DHL or FedEx.
Since October 1 she has sent over 30 emails demanding we send her shipment via USPS and to an address other than the account holders. She has accused us of discrimination and of hijacking her parcels. She says she has contacted the FTC, the local district attorney, and the police department. I have continued to explain that we will not ship via USPS or to an address not associated with the account.
Since becoming a customer, she has had 13 shipments from us. We have refunded her or credited her for 7 of them. Her first 3 shipments were sent via DHL and were received in 2-3 days.
Maria continues to refuse send payment for her last shipment and demandse we send it for free or she will sue us or write nasty, untruthful statements about us online.
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