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Report: #153732

Complaint Review: Site Sell - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Killeen Texas
  • Author Confirmed What's this?
  • Why?
  • Site Sell www.sitesell.com Site build it! Nationwide Canada

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SiteSell.com gives a false impression that developing your own profit building nich or web business is simple easy and affordable. Affordable maybe $299.00 for a gamit of information that seems to ovewelm you until you just don't know where to start.

Subscribing to this plan I thought "Wow this is great!" I'll also get support and all the help I need to build a fantastic WEB page that will be engineered to generate income. The first instructions I got was to download a thick 200+ plus page step by step book. This was intitled the site manager. It contains many steps to getting to the start. A promise to do this in 10 days. Not!

I visited the forums that had a lot of complaining customers in it. They were complaining how things just was not working for their sites or their site building efforts. For the price I thought scepticism then push that thought aside again and again.

My first encounter with a continuous problem is when I tried to utilized the Brain Storm utility. The program, Site Sell promised would help narrow down our search for a nich and produce a word list that would help in setting up a web page that would defintely get (Major Search Hits). This Brain Storm utility never worked for me. The company gave me a patch to unstick my bainstorm. Every time you ran the program (Brainstorm it) I would have to wait 7 days before I coulkd run it again. Seems like something to burn up your time being that we only have 30 days to try this before a full refund can be given.

I requested a refund after attempting to build a web site and failing. Ken Envoy promised simplicity. There is a intellectual level of computer literacy you must have or you will be domed. I'm a computer science major in college and could not understand this program (Site built it!)

Ok so the final rip. I ask for a refund of 299.00. The response I got is that it will be prorated based on the period of time I used it. I used it approximately 3 months. Well I'm thinking ok I'll probably get most of that money back. Well get this, they send me a email that states I will get x amount of dollars but the refund is in Canadian. Below is the actual email reference the refund. This was never explained in any documentation. Read Below:

Purchase Date: Apr 5/05
Date of refund request: Aug 6/05
Difference between purchase date
and refund request date: 122 days (does not include date of request)

Your refund is calculated on 365 days:

365-122 = 254/365 = .6959 x $365.30 = $254.21 Amount refunded.

You'll note that the amount is quoted in Canadian dollars
(CAD). When the Accounting team processed the refund, they did so in Canadian dollars (which was also the currency used when you purchased). SiteSell is a Canadian company, as such we need to transact in Canadian currency.

Your refund credit is the Canadian dollar equivalent of the American dollar price.

Due to fluctuating currency exchanges (of which we have no control), the converted amount will not be exactly the same. All transactions, charges, credits and refunds are processed by your bank using the currency exchange rate for that particular day.

If you were still expecting a different credit amount,
please remember the SiteSell Guarantee. You have a 30 day
trial period in which you can ask for a 100% refund of your money, if you are not satisfied with the product.

I just wonder how many times thay actually do this yearly. I just think they should have bee up front with this.

Thank you

William
Killeen, Texas
U.S.A.

This report was posted on Ripoff Report on 08/15/2005 03:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/site-sell/nationwide/sitesell-site-build-it-5-pillar-club-refund-was-promised-it-was-never-explained-that-153732. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
9Consumer
0Employee/Owner

#9 Consumer Comment

I'm very happy with sitesell

AUTHOR: top-country-songs - (United States of America)

POSTED: Thursday, March 04, 2010

I have built a profitable web business using sitesell.  Yes, there's a 200+ plus page book that's  used by University of Arizona.   It is called the "10 Day Action Guide".  Yes, it is extremely intense.

The first website I built failed. I was my fault,,, picked the wrong subject.  The keyword manager was difficult at first, but now it's easy and loads the keywords within two to three minutes online.  If I remember correctly, the program use to be on your computer and I had an old 166Mhz.

So with an old 166Mhz computer and a no quit attitude, I built a successful web business, top-country-songs.  It is featured on the sellsite's results page as a top 1% website. 

P.S.  I'm not a computer science major.  

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#8 Consumer Comment

You can't please all of the people all of the time

AUTHOR: Jeff - (U.S.A.)

POSTED: Wednesday, December 31, 2008

I had spent hours of researching web hosts and Internet marketing sites before going with SBI. This is the only negative opinion that I have come across (there are undoubtedly others somewhere). Site Build It will take work. You have to make the effort in order to succeed. If someone goes to the SBI forum to "complain" that only means that he/she is working the system and is asking for a little help. William is supposedly a computer science major? If this is indeed the case then processing the information should have been a piece of cake. How is it that hundreds of people with little or no programing experience can create a successful site using SBI and William can't? Do a search for SBI videos on Youtube to get an idea as to how wonderful SBI is, and by no means base a decision about anything on ONE disgruntled customer.

Jeff

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#7 Consumer Comment

You can't please all of the people all of the time

AUTHOR: Jeff - (U.S.A.)

POSTED: Wednesday, December 31, 2008

I had spent hours of researching web hosts and Internet marketing sites before going with SBI. This is the only negative opinion that I have come across (there are undoubtedly others somewhere). Site Build It will take work. You have to make the effort in order to succeed. If someone goes to the SBI forum to "complain" that only means that he/she is working the system and is asking for a little help. William is supposedly a computer science major? If this is indeed the case then processing the information should have been a piece of cake. How is it that hundreds of people with little or no programing experience can create a successful site using SBI and William can't? Do a search for SBI videos on Youtube to get an idea as to how wonderful SBI is, and by no means base a decision about anything on ONE disgruntled customer.

Jeff

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#6 UPDATE Employee

SiteSell's SiteBuildIt (SBI) Worked Wonders For Me!

AUTHOR: Angie - (Australia)

POSTED: Sunday, April 20, 2008

I have been using SiteSell's SiteBuildIt (SBI) program for about 17 months. I'm also an affiliate of their 5 Pillar Affiliate Program. I didn't start promoting the company and products until I had used it myself to determine if it was as good as it claimed.

It's actually better! I have three sites that I have built using SBI. They are chocolate-candy-mall.com, auto-insurance-helper.com, and allaboutparasites.com.

The person who wrote the report indicates that those inexperienced to the net would find SBI too difficult or confusing. I don't know if anyone could be more inexperienced and green than I was when I started. The only thing I knew how to do was email. :-)

The training, tools, and resources are first class and really do take you step by step through the whole process of building a successful online web business. Before discovering Site Build It, I was overwhelmed and completely baffled by all the work from home claims, ebooks, and make money online programs.

I was not misled by the claims of SBI. They make it clear that it takes a lot of effort and time to build a successful site. They also state that the "10 Days" aren't literal days, but steps in the process.

They offer a 30 day full money back guarantee as well as a pro-rated guarantee, which is way more than most companies offer. The fact that it is a Canadian company and the funds are in Canadian dollars is really irrelevant in this global economy. They make no secret of that.

I'm sorry someone feels they have had a bad experience, but my experience has been nothing but exceptional with this company. I recommend it to my personal family and friends with full confidence.

I suspect that the individual complaining was hoping for a get rich quick opportunity rather than access to tools and training that enable you to build your own business. I can appreciate they may have been overwhelmed at first with the volume of information they were given access to, but it is only necessary to begin back at the beginning and take one step and one day at a time, no matter how long it takes.

The SBI mascot is the tortoise. If you aren't interested in being a successful tortoise, SBI isn't for you.

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#5 Consumer Comment

I use SiteSell. and Brainstorm It without the "patch"

AUTHOR: Jason - (United Kingdom)

POSTED: Friday, February 15, 2008

Hi,

I've used SitSell now for two and a half years.

I just would like to say something about the "patch" for Brainstorm It. The software is on the SiteSell servers so you don't need a patch. Where would you install the patch if the software is on their server?

Brainstorm It is the heart of your web site. Without it you would not be able to build a successful web site. The price of SBI alone ( $299 ) doesn't even cover the cost of what Brainstorm it can do for your web site.

Compare the price to stand alone keyword research utilities and you'll be quite shocked at what you have to pay just to research keywords.

The forum is filled with useful information by web masters that have built successful web sites, and not of people complaining.

Thank you for reading.

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#4 Consumer Comment

I had a very positive experience with this company

AUTHOR: Al - (Canada)

POSTED: Thursday, June 21, 2007

I couldn't help but want to respond to this complaint.

As a former owner of an SBI website, I have to say that I never experienced any problem with their customer service or tech support in the three years I purchased their services. I too had problems with the brainstormer and tech support was very prompt in helping me to find the problem (which was on my own computer) and fix it.

I am no longer a customer only because I had to re-evaluate the amount of time I had to spend on my website which was titled: Gotta-Play-Golf.com. It is no longer functional as I closed my account last November after 4 years due to current time and finance constraints.

Nowhere in their promotional material does it state that you will have a successful website without an investment of serious time and your own brainpower. In fact, their mantra is to provide you with all the tools to create a profit-making website and all you need is your own BAM (brains and motivation).

Yes, the 'Getting Started' manual is lengthy because it's important that the client understands what they must do to bring their efforts to fruition. Many web hosting companies simply give you space on their servers at twice the price and tell you you're on your own.

SBI doesn't throw you to the wolves once they have your cash. They truly over-deliver on their promise to walk you through the process step-by-step. And each step is important to achieving the final product you signed up to build in the first place.

There are countless examples of SBI owners who have built tremendously successful websites that are now their primary sources of income. You only need to follow those steps.

Average length of time to get the site operating and listed in the search engines is between 3 and 5 months. There are faster methods which you can buy using Pay Per Click methods but they aren't necessary in the long run.

Bottom line is: if you are looking for a way to get rich quick without any effort on your own part, you should not buy their web building product SBI. But if you are teachable and willing to invest your time, brains and motivation, you won't be disappointed by their outstanding product.

Yes, they are based in Quebec, Canada and refunds are processed in CAD. As noted by a previous commenter, you only need to have those funds changed over at your place of banking. You pay a Canadian dollar price for the service so refunds should be in the same currency. And they are.

I personally will be buying another SBI site to build when my situation regarding available time and money changes for the better.

If you are considering their product, be sure to ask any questions you may have using their contact address on the sales pages.

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#3 UPDATE Employee

I think she cant read.

AUTHOR: Lauren - (U.S.A.)

POSTED: Tuesday, January 09, 2007

I researched for months upon months for work from home opportunities. I was very fortunate to find Site Build It.

I have no idea what this rip off report is about as site build it must state 10 times that there is a money back guarantee if you want out minus small fees. The refund, is in whatever dollars you pay. Furthermore, even if it WAS in Canadian currency, you can go to a currency exchange for heavens sake. But that is ludacris anyhow.
SBI is a great company if you want to run a home business and earn income from home.
Anyone who wants full details with the 100% money back guarantee info, let me know.
I am successful BECAUSE of Site Build It.

(((ROR REDACTED E-MAIL ADDRESS FOR SECURITY PURPOSES)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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#2 UPDATE Employee

I think she cant read.

AUTHOR: Lauren - (U.S.A.)

POSTED: Tuesday, January 09, 2007

I researched for months upon months for work from home opportunities. I was very fortunate to find Site Build It.

I have no idea what this rip off report is about as site build it must state 10 times that there is a money back guarantee if you want out minus small fees. The refund, is in whatever dollars you pay. Furthermore, even if it WAS in Canadian currency, you can go to a currency exchange for heavens sake. But that is ludacris anyhow.
SBI is a great company if you want to run a home business and earn income from home.
Anyone who wants full details with the 100% money back guarantee info, let me know.
I am successful BECAUSE of Site Build It.

(((ROR REDACTED E-MAIL ADDRESS FOR SECURITY PURPOSES)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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#1 UPDATE Employee

I think she cant read.

AUTHOR: Lauren - (U.S.A.)

POSTED: Tuesday, January 09, 2007

I researched for months upon months for work from home opportunities. I was very fortunate to find Site Build It.

I have no idea what this rip off report is about as site build it must state 10 times that there is a money back guarantee if you want out minus small fees. The refund, is in whatever dollars you pay. Furthermore, even if it WAS in Canadian currency, you can go to a currency exchange for heavens sake. But that is ludacris anyhow.
SBI is a great company if you want to run a home business and earn income from home.
Anyone who wants full details with the 100% money back guarantee info, let me know.
I am successful BECAUSE of Site Build It.

(((ROR REDACTED E-MAIL ADDRESS FOR SECURITY PURPOSES)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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