Waterfalls By Chase WILL TAKE YOUR MONEY AND RUN! BAD BUSINESS! San Dimas California

I just wanted to let everyone know what a HORRIBLE company this is. Their owner, is Charles (also known as Chase) Merritt. He doesn't know how to run his business, or the meaning of customer service. He sells and manufactures high-end and VERY expensive indoor and outdoor waterfalls to the general public as well as to people who want to buy wholesale from him and retail his product.

Waterfalls by Chase and Chase Merritt took my money, and never delivered my waterfall after weeks of Chase lying to me about it. My wife and I were so upset about this. We spent over $3000.00 on this thing! He is a jerk, and was very rude and unprofessional. He never returned my calls, and when I went in to his office, the only person in his "office" had no idea who I was, and she had nothing on file for me. This was not her fault, as she had only worked there a while, and didn't know much about past clients. His office suite was extremely dirty, and it smelled like feces and urine. The floors were very visably dirty, and the walls were covered in grime and dirt. It was absolutely DISGUSTING! I can't believe he could actually call that a business. I drove around and noticed many things about his shop that were not OSHA compliant.

I researched this company some more, and I have discovered he had ripped off clients for thousands of dollars, all over the USA. I have high connections, and I was priveledged to receive the following information. I also was informed that there are currently many lawsuits filed against him, but he doesn't pay what is demanded of him. Even after it being ordered by a court of law. This man is a con-artist, and nothing more. I also found out he had past emplyoees whom he stole tax money from, as well as not paying some of them out for their last weeks of work. He actually took tax money from employees paychecks, and never paid it to the IRS! From the people that I have contacted or become aware of, he owes about $200,000 or more in money he has stolen. From attending trade shows and Home and Garden shows, I have also been told that he likes to copy other people's ideas and waterfalls. I spoke to MANY distraught people that have not had good experiences with this company. Do yourself and your pocketbook a favor, and DO NOT BUY WATERFALLS FROM WATERFALLS BY CHASE or CHASE MERRITT.

Dan
Newport, California
U.S.A.