vision prepaid Precash Replacement card Houston Texas

Opon discovering charges on my card that where not authorized by myself, I contacted Vision customer service to have the card replaced...big mistake two weeks have passed and still no card and no way to access my money.

Customer service is very limited as to what they can do and every call generates a charge on my card for 2.95.

I had to borrow money from a friend until this mess is resolved. I intend on opening an actual bank account that would prevent fraudulent charges from occuring in the first place.

Replacement of an atm card should not take two weeks and there should be a way of tranferring my funds to another card regardless of the company.