Complaint Review: Nationstar Mortage LLC - Lewisville Texas
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- Author Confirmed
- Nationstar Mortage LLC 350 Highland Dr Lewisville, Texas USA
- Phone: (877) 783-7480
- Web:
- Category: Mortgage Companies
Nationstar Mortage LLC NMLS# 2119 mis-handled loan transfer Lewisville Texas
*Author of original report: Update on fees
*Consumer Suggestion: KNOW YOUR RIGHTS AND FIGHT!!!
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My loan was transferred to Nationstar. After a few weeks after the transfer I called to ask how to make a payment and setup automatic payment. A message said to wait until I received until I received the welcome letter. I later called them and asked about the welcome letter and they said that it was sent. I was given the new loan number so I could log in which I did to setup auto pay.
I received the letter on 10/21/2014, the payment due date was 10/17/2014, the web site tried to charge me 9.95 since it was a late payment so I mailed in the payment. The next day I received a phone call from Nationstar collection department wanting to know where my payment was. I told the person that I was a new customer and they told me that the credit companies would not be notified about the late payment. I am waiting to see if they charge me a late fee. I don't believe it is right to do what they are doing and need to stop this practice.
This report was posted on Ripoff Report on 10/22/2014 05:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nationstar-mortage-llc/lewisville-texas-75067/nationstar-mortage-llc-nmls-2119-mis-handled-loan-transfer-lewisville-texas-1184383. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Update on fees
AUTHOR: Frank - ()
SUBMITTED: Tuesday, November 04, 2014
I just received a statement and they have reversed the penalty charges. Still bugs me that my first contact with Nationstar was with someone in their collections department telling me I was late with a payment and ensuring that I had paid. Clearly Nationstar is lacking a correct process to transfer loans. From my contact they do not care about customers.
#1 Consumer Suggestion
KNOW YOUR RIGHTS AND FIGHT!!!
AUTHOR: Dana Shafman at END Consulting - ()
SUBMITTED: Tuesday, November 04, 2014
Hi Frank,
We routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. The debt collectors like SPS, SLS, Green Tree, Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated. You CAN win this fight!!!
It pains me that you have fallen victim to the illegal, unfair, deceptive and abusive acts and practices of Nationstar but I also commend you for seeking help; too often homeowners do not fight for their consumer and constitutional rights!
With that said, you have overlooked a key aspect to your fight, which is putting your objections in writing in the form of a proper QWR and attaching proof of your consumer and Constitutional rights. If Nationstar does not remove any late charges on other false charges then you take your fight to regulatory agencies outside of Ocwen that assist in fighting for your rights like the CFPB; it’s a shame that Nationstar engages in this type of abuse.
We would be more than happy to educate you as to how to fight for your rights. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint" where we review a complaint and how to tackle it successfully.
We reviewed your complaint on the show if you would like to listen, click here
You can learn more by visiting the CFPB's website and becoming educating about the rights afforded you under the FDCPA, Dodd-Frank and RESPA via the CFPB – click here.
In the event you have further questions, you can contact the show and me directly as I would be more than happy to contact Ocwen on your behalf to determine the status of your error resolution!
I would be happy to elaborate for anyone reading this as we always offer free consultation until we can determine if we can assist you to include contacting the bank and/or servicer for you for free to uncover the options that exist for you in this situation. You can you can contact the show and me directly. I have had the pleasure of educating thousands of consumers on their rights and how to assert them to get what they want...my firm is exceptional at what we do!
Every new beginning comes from some other beginning's END
Respectfully,
Dana
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