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Report: #50690

Complaint Review: Household Mortgage Services, Household Finance Corporation/Beneficial Corp.,Therron - Orange, Suite A10 College Park, GA 30349 California

  • Submitted:
  • Updated:
  • Reported By: douglasville Georgia
  • Author Not Confirmed What's this?
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  • Household Mortgage Services, Household Finance Corporation/Beneficial Corp.,Therron HMS P.O. Box 11035 , Beneficial Georgia 5495 Old Natl Hwy Orange, Suite A10 College Park, GA 30349, California U.S.A.
  • Phone: 866-456-5010
  • Web:
  • Category: Loans

Household Mortgage Services, Household Finance Corporation/Beneficial Corp.,Therron ripoff!! Everyone acts dumb-founded and says they will call back!! College Park, GA California and Georgia

*Consumer Suggestion: Account management and responsibility

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My mortgage was bought by Household Mortgage Services. My hazard insurance lapsed, so they added $974.00 to my loan and broke it up in payments. This insurance only covers the home in the event of fire. So far this all seemed legite and legal. I received the endorsement where the policy was added for period 03/31/2002-03/31/2003. I refinanced my home and the loan funded on 06/28/2002. ACE American Insurance Company, stated they never received the premium. My loan was transferred and they want the policy placed and paid for in the pay off amount.

My insurance company began sending letters stating Household was responsible for payment on policy and they had not sent the payment. State Farm then cancelled the policy, and my new mortgage comp added $1,260.00 insurance premium in my escrow bc they could not find proof of policy. The original payoff was not accepted until I sent an additional $903.00 in certified funds to Household. The only thing I received from them following, was a one sentence letter stating loan was satisfied.

I have requested an itemized copy of how funds were dispersed, but have yet to receive it. And now when I try to call, I am told the account has been closed, and they cannot see that information. I am still waiting on a return phone call. So, I have now paid a total of $2,234.00 for insurance that will not cover my personal belongings. It is only protecting me against damage from fire, and the $974.00 was paid, but seemed to vanish when I re-financed!!

I don't know how much your hazard insurance is, but I think I am getting screwed every way I turn.

Christy
douglasville, Georgia
U.S.A.

This report was posted on Ripoff Report on 03/27/2003 12:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/household-mortgage-services-household-finance-corporationbeneficial-corptherron/orange-suite-a10-college-park-ga-30349-california-92856-8135/household-mortgage-services-household-finance-corporationbeneficial-corptherron-ripoff-50690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Account management and responsibility

AUTHOR: Nancy - (U.S.A.)

POSTED: Thursday, March 27, 2003

When a mortgage is sold to a different mortgage company, the original terms continue to apply and (assuming your mortgage company had an escrow account) the escrow account should have been transferred in its entirety to the new mortgage company to manage on your behalf.

An escrow account is generally required by the mortgage company to ensure insurance premiums and taxes are paid (protects against loss and tax liens). The escrow funds are the property of the person paying the mortgage, however managed by the mortgage company to pay the taxes and insurance. The mortgage company can not require more than 2 months excess of the anticipated expenses. After property taxes and insurance premiums are paid, the escrow account is analyzed. 2 months reserve (2/12th of the total) is retained in the escrow account. Funds in excess of the 2 months reserve for the projected expenses are refunded to the borrower, shortages are billed to the borrower. Escrow payments are adjusted (lowered or raised) to 1/12th of the projected total.

When a mortgage is paid (due to sale or refinance) the existing escrow will be credited to the borrower and applied towards late charges, interest, principal, or refunded to the borrower. A new escrow account is created for the new mortgage. I sold houses, refinanced mortgages (satisfying the mortgage), and had mortgages sold or assigned to different mortgage providers. I always received a closing statement from the original mortgage company detailing how all funds were applied.

The insurance company may have billed the wrong mortgage company, the escrow account may not have been properly transferred, or the original terms of the mortgage may have not been honored resulting in the premium not being paid as agreed. If there is no escrow account, you should receive the premium and tax notices and be responsible for paying taxes and insurance premiums. Failure in any of these areas would cause the lapse in coverage. All too often, the assigned risk insurance provider is actually a department or subsidiary of the holding mortgage company. The assigned risk premium is usually two to 3 times higher than a regular homeowners policy, and only protects the value of the loan. The assigned risk does not cover personal loss, liability, or the comprehensive coverage offered by a regular homeowners policy.

The insurance endorsement you received should contain the name and contact information for the insurance provider, as well as their policy number, premium, and when or whether it was paid.

Consult an attorney, report it to the office of your state attorney general, Office of the Comptroller of the Currency (www.occ.gov) , Mortgage Bankers Association www.mbaa.org , etc. Provide names and account numbers of both mortgage companies, the information from your insurance company (State Farm Insurance), the name and policy number for the assigned risk insurance provider, cancelled checks and receipts. Thoroughly describe the situation provided in this report. Include specific instructions and explanations, companies and names of personnel, dates, and copies of correspondence received from the above.

Misappropriation of escrow account funds, failure to properly account for expenditures, and the related fiscal abuses are punishable under certain banking provisions. Multiple civil and class action suits have resulted in refunds and damages being paid to the borrower.

I recommend that you research insurance companies, policies, and premiums. Get your own policy immediately and cancel the assigned risk insurance (request a refund), or have it go into effect before the assigned risk insurance expires (provide proof of insurance to the mortgage company to avoid being charged another year of assigned risk). The $1000 annual premium for the assigned risk insurance you describe is raising your monthly payment by $60 or more.

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