CitiMortgage is making MY life hell, too! HELP!! O'Fallon Missouri

Marilyn,

Citimortgage is absolutely the worse company I have ever dealt with and there is no question in my mind that they are ripping all of us off as consumers.  Go and read the numerous complaints about Citimortgage on consumeraffairs.com.  I applied for the Hardship Assistance Program last March (2009), but prior to doing this, I had good credit and had been laid off from my job due to my company downsizing and eventually folding.  I accepted a less paying job and have been depleting money from my 401K and my savings to make ends meet in order to keep my home. It has been nothing but horror in dealing with Citimortgage in getting paperwork processed and receiving harassing calls that I never should have received because their departments do not communicate with them.  I can go on and on about the rudeness and complete incompetency of this company in dealing with any department within their company in numerous offices in different states.  They lost 3 faxes and misplaced over 10 pieces of paperwork from original documents that were fed-exed off to them that I had to fax or scan to them "immediately" many times.  I have owned my home in Orlando since 1995, and I received a phone call from one of their offices in Arizona to call them back right away at 8pm eastern time last night (Dec. 20, 2009).  I was not at my phone when they called and immediately called them when a family member told me my phone had rung and I heard a voice message from "John" with Citimortgage in an Arizona office to call back ASAP because they needed more documentation for the final process of my hardship assistance loan.  I need to state that I hadn't heard from them since October, 18, 2009, and I was in the "final stage" of being processed as of the October 18, 2009 date.  I was also informed that I would know something in no more than 2 weeks from that date of Oct. 18, 2009.  I was given a 3 trial payment period for the new "supposed" loan modification from them and made the requested payments for October and November.  The phone call I received tonight from "John" who is in the HAM (Hardship Assstance Mortgage Department) in that Arizona office informed me that they needed paperwork, which again, was not even a part of my loan process.  I explained this again, for the 20th time (this is an accurate number) to "John", who asked me to hold while I explained that I had sent in all necessary documents requested via a scanner to email from my accountant about a business I opened and am making sufficient money for expenses.  "John" told me that I was correct and that the they had made another mistake in not looking at my documents thoroughly enough.  "John" informed me that he would request the underwriting team (Now I've transformed myself from the tears to calmness in knowing that they are totally inefficient, uncaring, and I now have ruined credit that will take me years to get repaired.).  However, I was told on Oct. 18, 2009 that they needed proof of my self - employement earnings and expenses ASAP and that this information could not wait.  I paid my accountant $100 extra to help me expedite what Citimortgage needed "right away" only to receive another phone call stating that they had misread my file and case again, and that it would not be longer than a week for me to know if I would be "approved" or "not approved".  I didn't lose my temper but went into a bit of tears of frustration again and told "John" that I needed to know what was going on before the end of this month and that I couldn't take anymore of Citimortgage's incompetence of not doing what they have been promising to do from their side.  "John" told me that I had "his word" that he would get right on top of it and ask the underwriters to please look at their mistake in not seeing the 9 pages of documents that were drawn up from my CPA that were in my file from Oct. 18 and that this is Citimortgage's fault in this "oversight".  How could this be an oversight????  "John" also asked me to please understand that they had tons of loans to process and that errors can occur.  Now, it is to the point that their countless errors of my over 100 calls of holding from departments from Maryland, California, Texas, Missouri, and there are a few other states and time zones that I haven't mentioned because I don't have my "War and Peace" documentation about my dealings with Citimortgage in front of me as I am writing this.  Marilyn, I will make my third payment to Citimortgage in this "trial period" and if I am denied, I read on the consumeraffairs.com complaints from other Citimortgage consumers that legal action works against Citimortgage along with reading about a person who wrote to one of their senators in their states in their horror of dealing with Citimortgage.  I am calmed down now at this point and will write the senators and legislatures in Florida, our governor, and I will send a letter to President Obama about this also.  This is what seems to work, in my opinion, because like you and countless others who are dealing with Citimortgage, we aren't getting processed and they don't care.  I don't read or hear of people getting help with their mortgages from this company.  People are losing more homes and are sending in information to Citimortgage, but they aren't doing their part in processing it correctly, and again, they don't care!!  This company received one of the largest "bailouts" to help us and they rudely deal with us, put us on hold, give us wrong answers and then get our hopes regenerated only to find out that the information we fax, scan, email and directly mail ends up lost or not added to our files and / or the information is "overlooked" or "misread incorrectly".   Citimortgage is not abiding by a direct order of President Obama in helping us.  Hang in their Marilyn and write your legislatures, senators, governor and President Obama.  I'm not even beyond suing them for all of the emotional and psychological mistreatment they have done to me in addition to owing me a great sum of money for large cell phone hours with them and ruining my credit.  Again, hang in there and take action.  I'm on your side as millions of us are Marilyn.  Fight these morons who are taking our money again after being "bailed out".  Rebecca from Orlando, Florida  U.S.A.  

Marilynn,

The Homeowners Assistance Program is a program for Faniie Mae and Freddie Mac loans only. First you will need to find out if your loan is onwed by one of these companies and Citi is just servicing the loan.

Also, if you are currently 30 days downs or more in your mortgage payment, you will not qualify for a MOD or even a refinance under any Homeowners Assistance Programs. 1x30 is OK, but it will have to be explained; more then that, your out of luck for anything.

Hold times; CitiMortgage services millions of loans that are owned by Fannie Mae and Freddie Mac. All these loans are people, and they are trying to do the same thing you are. 45 minutes is not a long hold time, if you think it is, sorry.

Biggest problem right now is the fact that it is not the decision of Citi, Wells, Chase, BofA, etc. to MOD your loan; it's up to Fannie and Freddie. With Citi, Wells, Chase, BofA, etc. sending millions and millions of loans to Fannie and Freddie to be MODed, there is going to be a back up. They are also handling the refi part of the Making Homes Affordable.

Calls to you; if you are 30 days down on any debt you can except a phone call for payment from any creditor. The phone calls typicaly start on the 15th day after the due date.

Note: Please remember that Citi, Wells, Chase......... did not lend you this money, it was an investor. That investor, invested in you to make your mortgage payment so he/she/them could get their investment back. If you break he contact, that's on the individual not the servicing company or the investor.
No sure why this is on the RipOffReport, no ones ripping you off.