Complaint Review: Melaleuca - Oswego Illinois
- Melaleuca www.melaleuca.com Oswego, Illinois U.S.A.
- Phone: 815-735-6877
- Web:
- Category: Home Based Business
Rachelle Ferguson And Melaleuca Deceptive, Retaliatory Oswego Illinois
*Consumer Comment: Melaleuca
*UPDATE Employee: I know Rachelle personally and I have nothing but positive things to say about her
*REBUTTAL Individual responds: Rachelle's Response
*Consumer Comment: Melaleuca
*Consumer Comment: Melaleuca
*Consumer Comment: Melaleuca
*Consumer Comment: Melaleuca is like anything else......
*Consumer Comment: Melaleuca
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I currently am a Marketing Executive with Melaleuca. SO, I have INSIDE information as to the issues that consumers will experience if they get involved with this company. Isn't filing a report against my own company cutting my own throat??? YES it is. But I care more about children and consumer safety than I do about money and THAT is what makes me and my business different than all other Melaleuca Representatives.
Let me start by explaining I tried desperately to bring these issues I'm about to tell you, the public, to Melaleuca. When my complaints about false representations of product safety and the false claim of "non-toxicity" of the products fell on deaf ears, I filed a Better Business Bureau Report. Please read what my report stated word for word here:
BBB CASE#: 90055279
I am a Marketing Executive of Melaleuca and a customer. The products are good products for the most part and I am happy to enjoy the partnership with Melaleuca as a ME. It makes me sad that I have tried to address this issue with my marketing team but have been unable to do so up to this point. The issue I have is with the FALSE information that SOME of the representatives of Melaleuca are perpetuating about the Melaleuca product. 1)According to the Product Line @ Melaleuca, the products are NOT NON-TOXIC. There are clearn warnings to consumers about the ingestion of the products on the labels but SOME representatives, in efforts to sell memberships, claim that the product is NON-TOXIC and have even gone to far as to dip their fingers in the Sol-U-Mel solution and put that solution in their mouth, giving the clearn implication that this product is NOT TOXIC or hazardous to the health of children or adults if ingested.(I have names to supply of who has done this if needed.) 2)Just recently I was sent an add asking "Is Melaleuca REALLY Safer and Cost Competivie?" where the add went on to describe the Poison Control warning on the CREST toothpaste label and then compared the Melaleuca Whitening Toothpaste to the Crest and said "...No Scary Warning label!" The fact is that this add is a misrepresenation, one of MANY that I have witnessed by other Representatives, and leads consumers to believe that there are NO warning labels on the Melaleuca tooth paste. In fact, on the MelaPals tooth paste, which is the children's tooth paste, there is the EXACT poison warning label as was sited on the CREST label and claimed to NOT be on the Melaleuca toothpaste. The whitening tooth paste does in FACT have a warning to keep away from children under the age of 6 and contains Fluoride which IS a toxin. Please note that this article (which I will provide to the BBB if requested) was NOT an article JUST about tooth paste. It was an article about Melaleuca in general and was a clear attempt to communicate that Melaleuca is a SAFE product as compared to other name brand products like Crest. My problem with this most recent "misleading add/statement" about Melaleuca, is that I represent this company too and it seems to me that there are NO checks and balances in line at the corporate level to make sure that the products are represented acturately and truthfully. My complaint here is to encourage Melaleuca to REQUIRE ALL independant representatives to ACCURATELY represent the TRUTH about the products in their attempts to sell memberships. My reputation as a fellow marketing executive is challenged when other representatives MISLEAD and provide FALSE information about the products Melaleuca offers. Again, Melaleuca does offer GREAT products however, these products ARE IN FACT a POISON risk to children IF INGESTED. That is an undisputed FACT that those representatives in my up-line seem to ignore no matter how much I try to encourage them to share the truth about the products instead of misleading and providing inaccurate claims about the product's safety. My concern is PRIMARILY for the safety of consumers, CHILDREN primarily, AND for my reputation as a truthful represenative of the Melaleuca product. Integrity is EVERYTHING to me. I do believe that Melaleuca desires to be a company of integrity and that is why I am bringing this serious issue to light by way of this BBB complaint. I hope that serious changes will occur in the policy of what information independant marketing representatives can share about the TRUTH about the Melaleuca product. Be in noted as well, that I have been accused of "not believing in the company" because I point out these issues to my up-line. That is simply NOT true. I am a customer and I continue to share the TRUTH about these great products and will continue to sign up members. Only difference is that my members will know the TRUTH about the product SAFETY.
Desired Resolution:
I would like a written response from Melaleuca addressing this serious issue I have brought to light. I would like Melaleuca to provide to me actions will be taken to assure that the TRUTH about product safety is shared HONESTLY and not in a misleading way to unaware, trusting consumers. I would also like Melaleuca to admit that SOME of their representatives have, and continue to, actively and purposefully misrepresented the products safety claims dispite the CLEAR labels on the products THEY IN FACT MOST LIKELY HAVE IN THEIR OWN HOMES which would make it VERY easy for these individuals to verify information about product safety before mass mailing false information about the products. Basically, I would like to know what changes will be made to insure that this practice of false advertising by independant represenatives of Melaleuca will be stopped and that these individuals will be held accountable for propagating these false claims of "product safety" that, in my opinion, are putting children in harms way.
To this complaint filed with the BBB I received the following BABBLE from Melaleuca Corporate.
Melaleuca Response was given after 2nd Request from the BBB:
September 7, 2007
Better Business Bureau
Attn: Vickey
(((ROR removed because of security purposes)))
Re: Kathy
To Vickey:
Recently, we received a letter from your office regarding a concern with Kathy P.
Thank you for bringing this to our attention.
In Kathy's letter to the Better Business Bureau she stated that some of the Marketing Executives are giving out false information regarding the products. This is not the way our business should be conducted and appreciates you keeping us informed. We take these matters very seriously and will look into this further.
If Kathy has any further questions, she may contact Melaleuca's Customer Assistance Department at 1-800-742-3653.
Sincerely,
Andrea Johnson
Vice President of Business Development
AJ/ma
MY RIPOFF REPORT
After I received this response from Melaleuca, I then received a hostile phone call from Rachelle F, a person in my upline, telling me that she wanted to talk to me about this BBB report that I filed. I did not have time to talk but she would NOT take no for an answer. I had to get down right firm with her to tell her that I would call her back before the end of the month since she was demanding a precise time/date for my call back which I could not give due to the fact that I was moving. Rachelle didn't like that I couldn't talk to her and became very agitated with me. I ended the phone call and decided to email Rachelle instead of getting into a shouting match with her. She was obviously VERY unhappy with me. Here is the email that I sent to her:
Rachelle,
What is there really to resolve between you and I? The facts that I have made the BBB aware of TRUE and are not just limited to our team. I have heard from many individuals that have been presented Melaleuca that the "Sol-U-Mel finger in the mouth" demonstration has been and is continuing to be used by many many marketing people. I still hear over and again how Melaleuca is NON-Toxic, which it is not. I'm sorry, but you knew full well what is on the labels of the Melaleuca toothpaste lbefore sending out that email add and if you didn't shame on you for not looking at your own product labels before claiming their safety. What I hear from the Business Department is that "they cannot control independant marketing people and what they say." Well that to me is a serious problem and my BBB complaint was meant to address the lack of checks and balances at the corporate level. I certainly do not need to forward to you any further issues with integrity about the product because YOU would already know what lies have been perpetuated. At the Panera Bread presentations I constantly heard how the Melaleuca products, as compared to products like Draino, are safe and even are suggested to be not a hazard to children. When I pointed out that the Melaleuca labels have the SAME poison control warnings, I am hushed and told that I shouldn't question the products during some one else's presentation. I have NEVER once been received well by this group when pointing out these issues with truthful presentations and certainly your tone of voice on the phone is consistant with that fact. I have NO desire to get into a shouting match argument with anyone and so I have decided to email instead. As you may be aware, the BBB has closed the complaint and has done NOTHING to assure me that Melaleuca Corporate will be making changes to the standards their independant Marketing people will be held to. To me, the issue still exists and more people are being told false information about the product. In fact, I called the Product line myself and they informed me of all this information and expressed frustration at KNOWING the reps give false information about the product's safety and continue to lie about the products claiming they are "Non-Toxic" when in fact the product line infactically denies they are non-toxic. They are "Non-Carcinogenic" according to the product line and though I have shared this fact from this companies own product line nothing has been done to change the presentations. In Melaleuca's own advertising they use the term "SAFER" not "SAFE." That is the truth. Melaleuca's own labels still contain poison control warnings and child safety warnings. What are you going to do about the fact that hundreds of people who are using the products under this team's false claims of non-toxicity and child safe are still not in the know about the truth of the products they bought into? During my presentation I was told that none of the products contain child safety caps because they were "not needed" because the products were safe for children to ingest! This is NOT true. If you want me to be happy on this team then you will address each of these issues that I have proven to you and admit misleading people and explain to me how you are going to not only correct this information with existing customers who are under the false impressions of safety about the product but you will inform of what changes will be made to all future presentations about product FACTS and also explain to me how people will be held accountable for perpetuating lies about the products as have been spread and continue to be spread to this day.
Rachelle, I am not angry. I am not "upset." I am a truthful person and I am going about my business from a business point of view, NOT a personal or emotional point of view. These are FACTS that I am presenting to you. There is nothing relational or emotional that needs to be dealt with here. I do not wish for your "concern" about me being "upset." I wish for Melaleuca to address the FACTS that I am presenting and respond accordingly and directly. You said you agree with "the majority" of my statements. Which statements do you not agree with? Furthermore, I am not going to get into a "plausible deniability" argument with you. You know what your tone was with me and you also know what you said. Please do not imply that there was a misunderstanding. There was not. You were clearly pushing me to commit to a time when I very kindly explained to you that I didn't have my calendar and would call you back when I could. I was NOT hesitant to talk with you. I told you that it wasn't a good time for me and told you I would call you back. Nothing negative in that Rachelle.
I agree with what you said about email. However, I believe that FACTS are best exchanged in written form. As a business person, I'm sure you can put aside any emotions and just deal with the facts that I am presenting.
The issue here is NOT ME. I am NOT the problem. The problem has been clearly stated and has YET to be addressed to my satisfaction.
I would like our correspondence to be in writing.
Kathy
To these emails I have heard NO response from Rachelle or Melaleuca Corporate. Instead, I found out by accident that my membership into my business group was deactivated in retaliation for my efforts to expose the deceitful practices of the Representatives on my business team, Rachelle being one of the High level Representatives on the team making thousands of dollars by telling people lies about the products. She claims that she and the other team members for Melaleuca are people of integrity but act with retaliation when some one like me tries to help them to see that they are making false claims about the products. I maintain that I am not the problem. That Melaleuca is the problem. Shame of the BBB for not holding Melaleuca responsible for their false advertising and false claims of product safety.
Kathy
Oswego, Illinois
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Click here to read other Rip Off Reports on Melaleuca
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
This report was posted on Ripoff Report on 09/23/2007 08:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/melaleuca/oswego-illinois-60543/rachelle-ferguson-and-melaleuca-deceptive-retaliatory-oswego-illinois-275747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#8 Consumer Comment
Melaleuca
AUTHOR: Toni - (U.S.A.)
SUBMITTED: Tuesday, October 23, 2007
This person that says he/she was a Marketing Exec. and even provided the BBB case number. Well, I went to the Better Business website, type in the number, nothing came up. Then I typed in the business name for each state and did not find this "so called" case that he/she filed. I did not find any case that Melaleuca did not attempt to resolve. Also, if you were to hold your curser over some of the highlighted words, they lead to other advertisements. I question the validity of many of these claims. Some of complaints filled against Melalecua choose not to resolve them.
I signed up for Melaleuca and was NEVER told the products were non-toxic. Everyone body chemistry is different. I know many people who take herbal supplements and have allergic reations. People don't be ignorant. You can go outside brush up against something and have an allergic reaction. I have returned products for one reason or another and days after the company has received it, my account was credited.
As for the person who said that the company took money out of their account, well if you read the fine print (and your rep informed you) that you have until midnight the last day of the month to order products. At that point the company will select products from your last order to mail to you. A company like this would not just go into your account unless you authorize it.
This is a great product and many people are using their products and love them. One thing I will say, if you are going to solely believe the complaints on this website, I would hate to do business with you. Do you homework and check some of these complaints on the BBB website for your state.
#7 UPDATE Employee
I know Rachelle personally and I have nothing but positive things to say about her
AUTHOR: Jen - (U.S.A.)
SUBMITTED: Monday, October 15, 2007
Rachelle is an incredible person and it really bothers me that she is portrayed to be anything less than completely ethical and full of integrity. She has handled this situation with the utmost professionalism and kindness. There are almost 1000 people in Rachelle's organization and she has been building this business for 2 years and there has NEVER been a time that she has not handled her business in an ethical and honest way. She is extremely hard working and is a great leader. It is an injustice to the person that she is to ever be portrayed as anything short of honest, ethical, and full of integrity!
#6 REBUTTAL Individual responds
Rachelle's Response
AUTHOR: Rachelle - (U.S.A.)
SUBMITTED: Saturday, October 13, 2007
My name is Rachelle Ferguson, and I would like to shed a little light on this unfortunate situation. First and foremost, I would like to say that I believe Kathy Perkins to be a person that has the best interest of children and all potential Melaleuca customers at heart. Having said that, I have only had the privilege of meeting Kathy once in my life, and I have only spoken with her verbally on one other occasion after she registered a complaint with the BBB.
Unfortunately, since I did not enroll Kathy she did not ever have the ability to see or hear me present the store of Melaleuca to any prospective customers. If she had, or if she had participated in team trainings, I believe she would have found that we were and are in agreement on most issues. I think personal integrity and truthfulness should always be the backbone of not only this business but life in general. I work very hard to create an environment of open, honest communication on my team, and I did respond to all of Kathy's emails. I also tried to reach her by phone on several occasions. However, she chose not to include my responses in her report.
Lastly, I would like to conclude by saying that I would NEVER deceive people in order to promote the store of Melaleuca, nor would I encourage or teach my team to resort to such practices. It simply is not acceptable, and even more importantly, it is not necessary. Because the TRUTH is Melaleuca is an UNBELIEVABLE company that has a value for every person that walks on this earth
#5 Consumer Comment
Melaleuca
AUTHOR: Mat - (U.S.A.)
SUBMITTED: Wednesday, October 10, 2007
The common theme with complaints about Melaleuca lead to indepedent representatives and not the company. I am sorry to hear that some people misrepresent this great company, but this is to be expected, in some cases, with such a large number of people involved. I have had a great experience with Melaleuca as a customer and a marketing executive. When I tell people about Melaleuca, we go over prices and policies together. The CEO of Melaleuca passionately instructs those representing the company to be thorough and honest. It must be understood, however unfortunate, that some will stray. The company can only control this so much.
For those who actually perceive this to be a scam; try to evaluate the actual company not with the help of your uninformed friends. I understand emotion can fuel ignorance, but there is truly no way one should lose money or friends over Melaleuca. These excellent, well-priced products can help everyone. If someone is too financially strapped to purchase $50 per month of consumable goods, perhaps that individual should take a closer look at the income opportunity.
Best wishes...and remember the power of a good attitude.
#4 Consumer Comment
Melaleuca
AUTHOR: Mat - (U.S.A.)
SUBMITTED: Wednesday, October 10, 2007
The common theme with complaints about Melaleuca lead to indepedent representatives and not the company. I am sorry to hear that some people misrepresent this great company, but this is to be expected, in some cases, with such a large number of people involved. I have had a great experience with Melaleuca as a customer and a marketing executive. When I tell people about Melaleuca, we go over prices and policies together. The CEO of Melaleuca passionately instructs those representing the company to be thorough and honest. It must be understood, however unfortunate, that some will stray. The company can only control this so much.
For those who actually perceive this to be a scam; try to evaluate the actual company not with the help of your uninformed friends. I understand emotion can fuel ignorance, but there is truly no way one should lose money or friends over Melaleuca. These excellent, well-priced products can help everyone. If someone is too financially strapped to purchase $50 per month of consumable goods, perhaps that individual should take a closer look at the income opportunity.
Best wishes...and remember the power of a good attitude.
#3 Consumer Comment
Melaleuca
AUTHOR: Mat - (U.S.A.)
SUBMITTED: Wednesday, October 10, 2007
The common theme with complaints about Melaleuca lead to indepedent representatives and not the company. I am sorry to hear that some people misrepresent this great company, but this is to be expected, in some cases, with such a large number of people involved. I have had a great experience with Melaleuca as a customer and a marketing executive. When I tell people about Melaleuca, we go over prices and policies together. The CEO of Melaleuca passionately instructs those representing the company to be thorough and honest. It must be understood, however unfortunate, that some will stray. The company can only control this so much.
For those who actually perceive this to be a scam; try to evaluate the actual company not with the help of your uninformed friends. I understand emotion can fuel ignorance, but there is truly no way one should lose money or friends over Melaleuca. These excellent, well-priced products can help everyone. If someone is too financially strapped to purchase $50 per month of consumable goods, perhaps that individual should take a closer look at the income opportunity.
Best wishes...and remember the power of a good attitude.
#2 Consumer Comment
Melaleuca is like anything else......
AUTHOR: Ohmygoodness - (U.S.A.)
SUBMITTED: Wednesday, October 10, 2007
A lot of people will find something wrong in everything. And in life, if you look hard enough, you can find something wrong because nothing is perfect.
We joined Melaleuca twice. Once when we were young and couldn't afford the monthly
obligation and again, after my children were born. Again, having to leave it because of the monthly obligation.
Unfortunately the company responds to demand just as the drug companies do. They can make their own rules.
I can't get over how I'm unable to find anyone who truly wants to use this product to help those of us who love the product but can't afford the monthly obligation. I would think it could help those who have trouble getting up the required points monthly. But I guess the number one concern is not the health of the public, but their concern is how can the public make them more money. How about you do both.
I am still able to find someone every now and again, to order from. Melaleuca saved my son from surgery. It has helped where antibiotics couldn't. We love it. We just can't obligate to it all. Too bad, people like me don't count to people like them.
#1 Consumer Comment
Melaleuca
AUTHOR: Scott W - (U.S.A.)
SUBMITTED: Monday, September 24, 2007
All this flack about Melaleuca is puzzling to me. My family uses Melaleuca products regularly, and we love them. The company has provided us with the best customer service I have ever experienced from a retailer of household products... by far. The products are clearly more effective than other eco-friendly products we've used, and are also obviously safer than the vast majority, if not all name-brand products.
How Melaleuca could be considered a "RipOff" is beyond me. Here, we have a longstanding Inc. 500 company that has been successful over 22 years in proliferating safer, effective, and more environmentally friendly products. Yet people seem intent on name-calling and personal attacks on individual independent marketing executives, who are not under the strict control of the company.
Melaleuca provides accurate publicly available information about all their products. What other people say or claim is pretty much out of the company's hands as far as I can figure. Wouldn't you agree? How could any company be responsible for what any one of thousands of Independent Marketing Executives might say or claim? The company provides accurate information and training materials for those who care to know and do the right thing.
Certainly, it's unfortunate that some people out there are unscrupulous, but find me an industry, or a company half as large as Melaleuca for that matter, where there aren't bad apples. I'm sure Melaleuca has less than most, as most of the customers have become customers because a friend referred them.
What is important is that the company is honest and forthright, which in my experience Melaleuca is, and provides accurate information about their products, which I have researched and have consistently found that they do.
Certainly, if you see others doing something dishonest, it's good to let the company know and the public as well if it's something serious. But I would certainly be clearer in separating that one person or a few bad apples from the company itself.
I would also be concerned that in an aggressive effort to get the word out, someone might see all this and think that Melaleuca products themselves are not safer and more effective than most readily-available alternatives, or that someone might mistakenly pre-judge a very solid and reputable company. Someone who may have benefited from the products or the opportunity may see an attack on an individual as a representation of the company as a whole and may shy away from an excellent company, business, and product line. What a shame that would be.
Because the facts are that the products are great, the customer service is exceptional, the prices are competitive, the ingredients are more eco-friendly and safer for our homes... and the vast majority of the products are made right here in America. That in itself is a huge plus for me. Would you rather people purchase the cheap artificially-low cost Indo-Chinese toxic crap that mega-retailers like Wal-Mart and Costo provide? Or high-quality eco-friendlier and safer products made right here in the U.S.A. like the one Melaleuca offers? In my humble opinion, you might want to re-think your crusade.
What I suggest is that you take a look at the other products out there, the other companies, and the other marketing campaigns, and compare them to Melaleuca. When Exxon Mobil can claim to be "pro-environment" on its TV ads, I would say that that's purposefully misleading. Or check out the toxicity of household products from petro-chemical companies like Dow and compare them with Melaleuca's products, and then tell me which is more worthy of your scathing comments.
I'm not saying Melaleuca is perfect, but I know from personal experience that they are much more honest and reputable than any other large company I know. And it seems to me if you care about home safety, the environment, and truth in advertising, there are much larger and more deserving fish to fry.
And to address a previous comment in this blog, there are surely other companies out there manufacturing eco-friendly products. And God bless'em! But who has the time to find individual companies that truly have the health of the environment and our families in mind? And if you do, who has the wherewithal to order each of those products from individual retailers online, or even worse drive around to different stores burning a ton of gas trying to find them? And what happens if you try them and don't like them? Will they replace with another product at no cost, or give you your money back without question? I doubt it.
If you do your homework, you'll see that Melaleuca has a long track record of producing high-quality, safer, eco-friendly, and competitively-priced products that work. And they stand behind them with a 100% satisfaction guarantee. I know because, as a Melaleuca customer, I've experienced it first-hand.
So I think the name-calling is unnecessary, especially in a public forum. If you have a problem with Rachelle, handle it with her. I don't know of a better company that provides better-quality at a better price and with a better business opportunity across the board. Do you?
Melaleuca is a 22-yr old almost-$1 billion per year American company that provides a great income opportunity for basically no business investment all you have to do is be a customer. Find me a better opportunity than that. Find me a higher-quality more effective and more diverse line of eco-friendly and safe products for a better price. Find me better and more friendly customer service. And when you do, please shout it from the mountaintops with as much verve and vigor as you've pursued Rachelle. I'll be happy to take a close look and try out that company when you do. In the meantime, I'll keep on using the Melaleuca products that my family loves so much.
Oh, and by the way, I've never seen anyone put a finger in a bottle of Melaleuca's Sol-U-Mel and stick it in their mouth, but I can definitely say I'd much rather do it with a Melaleuca product than with something someone else can buy at a neighborhood grocery story or warehouse club. How about you?
Advertisers above have met our
strict standards for business conduct.