Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Scott Gostyla for its full commitment to quality customer service.

Ripoff Report's discussions with Scott Gostyla have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Scott Gostyla listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Scott Gostyla’ s executive team, has informed us that his personal philosophy is that his patient's healthcare success and the ability to save them money while eliminating dangerous adverse reactions is monumental to the success of the business. As a successful businessman, Scott believes it is critical to listen to his clients and respond properly. By always putting his customers first, he hopes to maintain a successful enterprise both now and for many years to come. Another top executive, Garrett Hill Vice President of National Sales told us that Scotts personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and patient care". Garratt also said, "We are one of the most advanced real-time pharmacogenetic personalized healthcare company in the world. With us, patients will always be able to check medications prior to prescribing or over the counter purchase to ensure they are a good match or not. One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Scott Gostyla truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Scott Gostyla during an onsite inspection held by a third-party verification company with no biases towards Scott Gostyla.

Scott and the companies he has founded and under his leadership are responsible for helping thousands of companies and millions of people succeed in different aspects of their life. The teams he assembles are responsible for winning dozens of awards such as 1st Place for the Platinum PR Award, the Smart 100 Company’s award, Florida Trends Silver Mouse, The World’s Best Web Site award, the Deloitte & Touché Rising Star Award for exceptional growth and commitment to developing new technology, World’s Best Web Site Gold Award at the World’s Best Developers competition in London, the Tampa Bay Business Journals 40 under 40 award, along with many others. The largest and most recognized accomplishment was a nomination and finalist award for the Ernst & Young Entrepreneur of the year in 1999 and 2000, then going on to win the exclusive top honor of Ernst & Young Entrepreneur of Year 2000 for the E-Services category. Scott has authored several publications and co-authored books that help teach what’s required to successfully define, develop, and deploy a successful Internet solution.



CUSTOMER CARE & COMPLAINT RESOLUTION – SCOTT GOSTYLA

During the on-site interview, Mr. Gostyla was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Gostyla expressed that they have no complaints since they are still in the process of testing the product, "the only thing that they are unsatisfied with is we are making them wait months or even a year to do business with us."

However, there are comments made against Mr. Gostyla. He stated the following, "no it was an arbitrary unsolicited attack against me personally tied to some house address. No company mentioned." Mr. Gostyla is confident in his company and the impact they are going to have on the world, "we have never had a complaint. In fact, we never had a medical complaint or any complaint whatsoever in fact what they are saying now is they are saying we are probably going to win the Nobel peace prize because we are going to save so many we actually saved 11 people's lives in the last 90 days. 11 people. Saved their lives."

Scott Gostyla is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "You guys [Ripoff Report] are so thorough and do so much stuff. That it's you guys should be the gold stamp of approval. Forget the Better Business Bureau."



SCOTT GOSTYLA – STATEMENT FROM THE SENIOR TEAM

" "We are the only real-time personalized medication management system. With us, you'll always be able to check medications prior to prescribing and over the counter purchase to help insure it is the absolute best match for you. Furthermore, our system helps to eliminate trial by error prescribing saving everyone money from not purchasing medications that will not work, eliminating additional doctor visits caused by using the wrong medications, and virtually eliminating trial by error prescribing." Scott Gostyla's entire team is extremely excited because they know they are going to be able to provide such a positive change in healthcare for everyone. Scott Gostyla takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Scott's entire team strives to always provide the absolute best environment and opportunity for personalized growth. We strive to bring on the most highly qualified people available and work to eliminate issues caused inappropriate actions or issues caused by people who do not share our own values. "

Ripoff Report was pleased to learn that Scott Gostyla's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM SCOTT GOSTYLA

Scott Gostyla recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Scott Gostyla has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with corporate counsel "Mike Cronan", Ripoff Report is convinced that Scott Gostyla is committed to quality delivery of services resulting in total client satisfaction.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Scott Gostyla meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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