Interactive Brands, Adaware-ib.com Rip-off, overcharged for downloads, fraudulent billing St-Laurent Quebec H4l 4v5 Internet

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If you have any technical or billing issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you.

Email: websupport@marketbill.com
Telephone: 1-888-448-6880

Just a note that this company has a (known) total of 393 site's on the same IP block as adaware-ib.com

http://hosts-file.net/?s=adaware-ib.com&sDM=1#matches
http://www.robtex.com/cnet/63.243.188.html

In addition, almost all of the domains on their IP Block are either of the same type of scam as adaware-ib.com, or worse still in that they peddle known rogue (scam) software such as NetSpyProtector, AntiSpyware 2007 etc (see links above for details).

Those caught by this particular scammer, and indeed, scams of the same type, are highly recommended to contact both their credit card company, and their local authorities.

If as in this case, the credit card company mentions waiting until the transaction has completed, consult a lawyer immediately. They will be able to help you have the funds refunded to you quickly (I'd also suggest either sending a letter to the company involved or having your lawyer do it for you).

This is an update to my original complaint regarding Interactive Brands and the website "lavasoft.adaware-ib.com." I originally said that I thought that paying $35.94 was a good deal for 3 years of unlimited downloads/use/support of P C Confidential and Error Doctor, but have since discovered that is not what my $35.94 got me, (in addition to the extra $29.83 that I was overcharged and did not authorize).

Ad-Aware SE is a completely "free" download program to start with, but it appears that Interactive Brands is using that to entice people to supposedly purchase 3 years of unlimited downloads and support for P C Confidential and Error Doctor which are included with the Ad-Aware SE on their site but that is not what $35.94 gets you.

After I downloaded P C Confidential and attempted to use it, it gives me a screen where it says I must register my copy of the program in order to use it and to receive support but the registration screen does not work. I can fill in the information required but when I try to click on "Continue" to finish the registration process nothing happens which means that I will never get any support for the product since I can't register my copy of the program.

After I downloaded Error Doctor and opened it there are two buttons on the left side that says "Register" and "Support". When I click on "Register" I am sent to the Software Doctors website for Error Doctor which says that I must pay $19.95 for a 1 year product key with support, $24.95 for 2 years or "On Special" a 10 year key for $29.95. If I click on "Support" it says that I need a user name and password which would have been sent to me in an email after I had registered my copy of the program. Interactive Brands did not send me a user name or password.

This leave me believing that the $35.94 that Interactive Brands charged me for the 3 programs was for NOTHING!! It does not give you legitimate registered and supported" copies of P C Confidential or Error Doctor. I am no better off than if I had gone to the legitimate respective websites for P C Confidential and Error Doctor and downloaded their "free trial" versions. Then if I wanted to continue using the programs I would have to pay for each of them.

The money that Interactive Brands charged me was a complete rip-off. It does not buy registered and supported copies of P C Confidential or Error Doctor and Ad-Aware SE if free anyway.

I still have not received a reply to the email that I sent regarding the overcharge of $29.83. So much for their claim that they will reply within 4 hours. I sincerely doubt that I will ever hear back from them. The Interactive Brands website promises a 30 day money back guarantee if you are dissatisfied with their products but I image I am going to find that is a bogus claim too. Of course people are going to be dissatisfied when they discover that they have been ripped off like I have been.

I will attempt to dispute the $65.77 charge with my bank and hope that I will get all my money back. I will also be doing some research to see who I can file a complaint with on the web regarding the conduct of Interactive Brands because this is fraud. I will also report their activities to Winferno Software and Software Doctor to be sure that they are aware of how Interactive Brands is charging for supposedly providing legitimate/supported copies of their software when in fact they are not legitimate or supported.

Does anyone have any suggestions on where else I can file complaints about this company? Any help would be greatly appreciated.

Thanks