Cricket Communications Bad Customer Service Tucson Arizona

I'm sorry that you had to deal with this type of issue. Unfortunately, this can happen from time to time because you bought an electronic device - NOTHING is perfect. Even so, what Cricket charged you to replace the phone was correct. How so? Go check the terms and conditions on Cricket's website at mycricket.com/termsandconditions. It states this:

(e) If you request a warranty replacement for your phone, Cricket may offer to submit your phone to the warranty vendor for you, in exchange for a handling fee. Cricket may also offer to provide you with a refurbished replacement phone in advance of the warranty vendor determining whether your phone is under warranty. In such case, Cricket may charge you a fee for providing the replacement phone. If the warranty vendor determines that your phone is under warranty, we will credit your account with the fee we charged you for providing the replacement phone (but not the handling fee); if your phone is found not under warranty, Cricket will keep the fee charged for the replacement phone as the purchase price (including applicable taxes) for the replacement phone. In each case, the phone submitted to the warranty vendor will not be returned to you.

Basically, it's saying that Cricket may charge you a handling fee in order to replace your phone under warranty. Why, do you ask? Because Cricket SELLS phones...they DO NOT MANUFACTURE the phones (which MANY customers of cellular phone companies tend to forget).

You did RIGHT by calling the MANUFACTURER of the phone....KYOCERA. Since it is THEIR phone that wouldn't function correctly, it is THEIR problem....NOT Cricket's. Guess what happens when you return the phone to Cricket? It STILL gets sent back to the MANUFACTURER, because CRICKET DOES NOT MANUFACTURER CELLULAR PHONES.

Therefore, while I can understand that you are upset that your phone stopped working, let me remind you again....it WAS NOT Cricket's fault that your phone stopped working....and you need to read the terms and conditions of Cricket's service - you AGREED to it when you activated the phone, whether you like or not, and whether you read it or not. If you don't like the terms, then don't activate the phone. The terms and conditions ARE in the Cricket store as well (and EVERY cellular phone company has the same terms and conditions regarding the phones they sell).

Finally, if you think that Cricket is making money off of selling the phones....you're WRONG. Do you honestly think that Kyocera gives Cricket extra money whenever Cricket returns a defective phone ot Kyocera? That would be like you selling something to a friend, and if they return it to you, you give them not only the money they paid for, but also another 10% (or whatever amount you choose). If that happened, then Cricket would constantly return cellular phones to Kyocera, and your friend would always buy something from you so that you would always give them extra money for that item when they returned it.

And, if you think that Cricket is NOT charged a shipping fee to send the phones to Kyocera....THINK AGAIN. How do you think those cell phones get to the stores? Do you think that they're just teleported or something? Does Kyocera pay for it all? HECK NO!! Just because Kyocera doesn't charge YOU to return the phones to them....that doesn't mean that Cricket doesn't have to pay anything...

Oh, and one last thing.....let's just say you went to court over all of this. Guess what would happen? You would LOSE the case. Why? Because of the terms and conditions you did not read....yet you agreed to them by activating the phone.....and have now made a complaint about those very words because you failed to read the terms and conditions that you have agreed to....