American Utility Management (AUM) Employees so dumb they make rocks look smart! Hillside Illinois

I am the author of the original complaint. The matter with AUM is now 'settled' with the address change finally going into effect and some credits issued to my account as explained below.

When I finally did get all the monthly bills at the 'correct' address I was both amazed and annoyed to find that in months that I was NOT at my condo I was being charged more for water than those months when I was at the condo and using water.

AUM bills you a flat rate for 2000 gallons of water whether you use it or not, if you go over the 2000 then you get billed extra. This is fine with me, people who use more should of course pay more. The problem here is that in 5 months of the 15 months when I was absolutely gone (at my home in another state) I was getting billed for extra usage over and above the 2000 gallons. This is of course impossible and I complained to our condo management and to the AUM people. The matter was looked into and the condo people verified that I was in fact not in residence during those months. An adjustment was made by one of the only helpful people employeed by AUM who was able to actually look at daily usage for 3 of the most current months and verified that despite their billings there was absolutely ZERO usage during those months. They could only go back 3 months but accepted that those other months were also wrong.

So the upshot of this was that for my initial complaints and my subsequent adjustments for incorrect bills I got 2 credits for about $150. Also, perhaps as a result of my complaints or perhaps other complaints by owners, our condo has gone to direct billing of unit owners for their combined water/sewage bills. No more dealing with AUM or having to put up with their stupid customer non-service people.

I also see that another building in Atlanta has gripes about AUM and you can see that at: http://www.apartmentratings.com/rate/GA-Atlanta-Darlington-Apartments-725295.html

After another 3 months have past since my initial post and AUM is still not sending their statements to the correct address, what happens to them I have no idea but if they ever do send the bills to my correct address then I will pay them, but NO 'late charges' they were told six months ago about the address change, so any late charges are not going to be paid. Here is my latest letter:
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William H
1XXXX Hutchison Blvd #1XX
Panama City Beach, FL 32407
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Phone: 850 532-XXXX email: xx@hotmail.com Fax: 732 960-XXXX


Thurs 6/26/08


President
American Utility Management
P O Box 879
Hillside, Il 60162



RE: Complaint about AUM - Listing on Rip Off Report

Dear Sir:

Six months have now past since I first informed your company of my address change. Since I have had no incoming from you in at least 3 months it seems that you still have not had enough common sense to make the change.

I am enclosing a copy of one of several consumer sites where I have posted my complaints about your stupid company. Shortly I will be updating them to reflect your continued foolishness in not changeing the address and posting copies of my prior letters and 1 incoming item.

I did get a reply - at the correct - address some months from someone you passed my last letter of to, so clearly your firm can write to me at the correct address if you wish to do it.

I have also written to the BBB and Panama City Beach Water Department to update them on your firms stupidity.

Sincerely,



Bill H

encl: 2 pages from Rip Off Report of 3 months ago