NextRx, Wellpoint, Wellpoint NextRx NextRx warning to all bad business practices! Indianapolis Indiana

I have also had my share of issues with this mail order RX threw my insurance Blue cross. they have gone so far to dispense meds in the wrong patient name then when we call to discuss this, they state due to HIPAA laws they can not discuss this with us. Also they will not provide a corrected receipt with the correct patient name for us to submit to our FSA for reimbursement. They state the accounting department, which is internal and has no phone number only an email for the agents to use internaly, does not respond or sends out the same statement over and over again. I refuse to pay the balance due until they correct this. They ILLEGALLY dispensed meds to the wrong patient. This was an error on their end as the provider accurately wrote the script, and it was traced back to an error with wellpoint due to my husband and I both used the mail order prior to us being married, therefore they dispensed the meds in my maiden name with his first name. Also, they filled my RX 3 1/2 weeks early!!!! The box was checked DO NOT FILL, PLACE ON HOLD, however they chose to ignore this and filled the meds and almost caused my account to go into overdraft due to I was not accounting for such a large debit from my checking account due to I still had plenty of medication remaining. Their theory was due to the mail could take "time" we fill early. I don't see how the insurance could have allowed this to process unless they changed fill dates. I have a supervisors direct phone number, however this does not help much. We found that they had also faxed the provider with the wrong patient name due to they filled the RX under the wrong patient name for a PRE AUTH on one of the medications, the provider ignored it due to he had no patient under this name. To make a long story short, we are having to file an appeal with the state HMO board to obtain an approval on this RX due to the trouble this has caused. I wonder what the FDA would think of them dispensing meds under the wrong name/patient, and dispensing too soon? Not to mention the price gouging and "price changing" as they changed the price of meds after they were shipped to me. They said a coupon was applied, however no coupon was applied, then they stated overnight shipping was applied, however no overnight shipping was applied to any order I have placed. They really get you. And they do control all pharmacy's data.

I had a similar problem with NextRX. Basically it takes 13 days to get your prescription once they enter it into their system--six days to process it and 7 days to mail it back. I don't know how they can think this is a successful business model, especially for time sensitive medication.

So I called and asked that my order be canceled. The rep was nice, said they can't guarantee cancellation, but that she would submit the request. She also gave me a number where my pharmacy could call to have the prescriptions transferred. Since I paid with a credit card, I'm protected if they should fill it.

Anyway, I think their system is totally flawed--If I can get a book overnight, or a prescription same day at a local pharmacy, why would I wait 13 days to get it from them?

Good luck NextRX!

They are not simply a mail-order pharmacy, but a huge corporation going across the country and gobbling up Health Insurance companies. That is how I got introduced to them. They obviously STUDY their client lists through the insurance companies they buy. That is how they knew how to deliberately con me.

They did the exact same thing to me, but in a more deceptive manner. They absolutely refused to cancel the order. (First order with them was $140.00...great price for 3 months, second order was $467.00!!! Aghhhhhh!!! I could not afford that, and did not need 3 months at a time. Absolutely no savings!

I was talked terrible to, even threatened!!! I was told by a supervisor, that I WOULD accept the shipment and TAKE MY MEDICINE....OR refuse my medicine and I would not only be without my medication for 3 months, BUT, also without my money, as they had charged my credit card. I hung up, almost in tears as to what to do, then thought to call my credit card company.

My credit card company put me in touch with their legal claims department and took notes as to what exactly happened, kind of like a deposition, and told me to go ahead and refuse/return by signature upon receipt, the medication when it arrived. The credit card company handled all the investigation. Wellpoint REFUSED to credit the money back to my account, but after a 2 month investigative procedure by credit card company, they TOOK the money from Wellpoint's accout and credited it back to my account.

Well, this really made Wellpoint mad, they told me I HAD TO ACCEPT THEIR DRUGS AND THEY SENT THEM BACK!!! They told me I had to accept them as I might have poisoned them! (This actually scared me, as I figured they were so mad at me, that perhaps they tampered with them??? Who is to say?)

Credit card company told me at this point I could go ahead and keep the drugs, however, since I had my money back, I returned them.

By the way, Wellpoint kept their word, and when I went to buy 1 month supply at my local drugstore, I could not because Wellpoint left it on records that I already had a 90 day supply, so for 90 days, I went without heart, kidney and allergy medications.

Wellpoint was not done yet, they continued to harass me every month since last December, 2007, when this transaction occurred, sending me NOTICES that the $467.00 was due AND to be paid immediately.

Figuring they would take me to collection agency and ruin my credit, I did some basic research on Pharmacy Law regarding Indiana, where I live. Specifically, mail-order pharmacy law. A Mail Order Pharmacy MUST obey the STATE that they transport drugs into or across the borders of. Wellpoint says they do not. Wellpoint says they only have to obey Texas State Law. I was told this by several supervisors I talked to. Each time, I held my ground, and told them they must obey Indiana State Law when they cross the border. Bottom line is Indiana State Law says all mail order drugs CAN be returned except for controlled substances and diabetic supplies. A Pharmacist only needs to give the okay. Needless to say, Wellpoint would not let me speak with a Pharmacist.

At this point I am ready to take case to a lawyer, but wanting this to go away as I am tired of the stress, I called my Insurance company, AGAIN, and this time told them that if Wellpoint did not stop harassing me, or tried to ruin my credit, I would seek legal help in the matter. Here, take note of all the lawsuits against Wellpoint when you google them.

Well, July, 2008 is the first month I have not heard from them, so I need to follow up with my Insurance company as to what happened, as my Insurance company has not copied me on any of the legal process to stop this, as they had said they would ,since this was an official complaint. I am just so worn out over all this mess. Oh yeah, did I mention Wellpoint bought my Insurance company? It used to be a good Insurance company, now I noticed their name on this site, and they are screwing everyone left and right, and yes, me too, but that's another story.

To make matters worse, like rubbing salt in a wound, my local newspaper did a Front Page, brag section on the top wage earner to head a publically traded company in Indiana for the year 2007. And, who might that be? Angela Braly of Wellpoint got a 2.3% raise over her wages in 2006. For 2007, she made $14,855,460.00! YES, you read that right! Almost 15 million dollars for 1 year, and they are destroying my health fighting over 467.00

It is a real pity to pay this sum of money to someone who knows the company resorts to this manipulation of consumers. The people I dealt with at Wellpoint were like trained robots, all saying the same thing, and being quite heavy handed with the subtle and not so subtle threats.

TWICE, I was told when I tried to talk with customer service people about my situation and what had happened, I was told I had the wrong department. They were actually very nice people and transferred me to the CORRECT department for my complaint. Who do you supposed answered the phone BOTH of those times....voices that said, SENIOR SERVICES DIVISION. I was horrified with the implications the second time it happened to me. I am not a senior citizen, but this tells me that this is a scam they are pulling on the elderly. Imagine yelling at an elderly person, I HAVE YOUR MONEY, SO TAKE YOUR HEART, KIDNEY AND ALLERGY MEDICINE, OR YOU WILL NOT ONLY LOSE YOUR MONEY, BUT YOUR MEDICINE FOR 90 DAYS! The thought of this sickens me.

Wellpoint should change thier name to SickCircle, as that is what they are really in business for, not a healing business at all.

Finally, my advice, avoid talk with Wellpoint. It is a total waste of time. Talk to your credit card company, perhaps your Insurance company, beware, Wellpoint may own them, AND your State Attorney General. Good luck, and stay well!