Complaint Review: A Plus Performance - aplusperformance.com - Buffalo Minnesota
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- Author Confirmed
- A Plus Performance - aplusperformance.com 406 7th Street NE Buffalo, Minnesota U.S.A.
- Phone: 612-845-1398
- Web:
- Category: Auto Parts
A Plus Performance - aplusperformance.com Pulled the old bait and switch ripoff Buffalo Minnesota
*REBUTTAL Owner of company: Pricing error on supplier's behalf - not trying to rip off
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On Saturday August 13th 2005 after searching for 2 months in an attempt to find a fair priced set of angel eye headlights for my BMW I come across this website aplusperformance.com. The website offers the headlights(BM3984) I am looking for well under competitors pricing at $189.99 plus $21.99 for shipping.
Immediately I find the contact information for the store and contact Jason Stensland who is away from the office at the time on his mobile line. I tell him that I would like to purchase the headlights(BM3984) as soon as possible as my car is in the body shop being customized and it will be done very soon. He explains to me that he would not be able to help me out on Saturday but if I call early Monday we could complete the sale and he would give me a discount for shipping.
Monday August 15th rolls around and I place the call to Jason Stensland at approximately 10am when they open. I tell him I am ready to make my purchase now and he responds by telling me that there was a mistake made and the price of the headlights has gone up $100.(Ironic if you ask me)
I proceed to ask him just for the fun of it what my grand total would be should I chose to buy them(which I would never do at this point knowing I am dealing with a rookie businessman)He replies $319 and I laugh.
I noticed also that there was another set of lights, for a different year BMW, but just the same would fit as parts for the e32 and e34 BMW are interchangeable. The lights are marked at $219 so I inquire about those. He replies by telling me that they have a part number that is only one number different than the other headlights. Then he decides that these headlights would also be the same price as the other ones, $319 with shipping.
So I express my feelings to him in a grown up manner and inform him that I can pick the very same headlights up, shipped to my door,for $260. I think its sad that companies have to make an attempt to gain business through deceptive avenues. Anyway I know who I will be making my purchase through now and no more delays on getting it done. My advice, dont buy from this clown. Thanks and have a great day!
Ben Scrood
Minneapolis, Minnesota
U.S.A.
This report was posted on Ripoff Report on 08/15/2005 09:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/a-plus-performance-aplusperformancecom/buffalo-minnesota-55313/a-plus-performance-aplusperformancecom-pulled-the-old-bait-and-switch-ripoff-buffalo-mi-153693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Pricing error on supplier's behalf - not trying to rip off
AUTHOR: Jason - (U.S.A.)
SUBMITTED: Monday, August 15, 2005
Dan,
While I know your concerns are valid and you may feel that somehow we are trying to rip you off... please understand that there was a pricing error on our supplier's part that we had no control over. They recently changed their pricing AFTER the headlights were added to our site.
There is nothing more I can do, but I feel that this report is a little over-board. If we had actually ripped you off in any way, then it would certainly be a valid report. But in fact, all that happened was a simple pricing error that had been corrected.
If in fact you are still feeling we are a bad company to deal with, please check these forums/links to see what everyone else has to say...
http://www.mnsportcompacts.net/forum/showthread.php?t=18519
http://www.j-body.org/forums/read.php?f=1&i=327794&t=327794
http://www.j-body.org/forums/read.php?f=1&i=324993&t=324356
http://www.j-body.org/forums/read.php?f=1&i=324925&t=324837
http://www.j-body.org/forums/read.php?f=1&i=324059&t=321526
http://www.aplusperformance.com/catalog/reviews.php
We apologize that we had to raise the price due to the pricing error.
There is a pricing disclaimer on ANY retail website to protect the company from errors such as these.
Product Pictures & Prices
A Plus Performance tries to accurately display all product images and prices, although there may be inaccuracies for which A Plus Performance is not responsible. A Plus Performance is not responsible for a type-o or error in pricing.
Please review our policies here: http://www.aplusperformance.com/catalog/conditions.php
If you feel the need to contact us for any reason, please do so.
Thanks,
Jason Stensland
A Plus Performance
406 7th St. NE
Buffalo, MN 55313
www.aPlusPerformance.com
763-682-9945
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