Complaint Review: B & A POWERWASHING - Centerville Virginia
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- B & A POWERWASHING 13361 Lee Hwy. Centerville, Virginia U.S.A.
- Phone: 703-263-3325
- Web:
- Category: Advertising / Deceptive
B & A POWERWASHING Company Ad fail to tell it all Centerville Virginia
*Consumer Comment: B & A POWERWASHING Desperate Need of a 2006 Appointment Book
*REBUTTAL Owner of company: Owner
*REBUTTAL Owner of company: Owner
*REBUTTAL Owner of company: Owner
*REBUTTAL Owner of company: Owner
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I cut an ad from the Merchandiser Publications that came in the mail on April 13, 2006. This ad was for powerwashing a deck. I phoned the company the evening of the 13th to inquire about their charges to clean a deck on a townhouse. The young lady I spoke with gave me the information and scheduled an appointment for the afternoon of April 14th.
On the morning (9:00 AM) of the 14th, I called the company to cancel that appointment and reschedule. My call was transferred to a young man. He explained that, I could not cancel the appointment because they needed a 24 hour notice. I told him that there was no 24 window between making the appointment. In fact, the appointment was made late the day before. He became very rude, saying that I would have to pay $50 for cancelling and I would have to reschedule for the next day (April 15). He, in a very threatening way said that they had my social security number and it would go on my credit. I continued to tell him that I only needed to reschedule the appointment. Well, this made matters worse. He told me that I couldn't "screw-up peoples schedules to accommodate me".
Although this person did not understand what my emergency situation was, he fail to hear anything other than himself speaking. He rant and raved for 15 minutes on the phone about paying for a service and failed to ask me why I wanted to reschedule.
I personally don't think people should be treated this way, nor spoken to in this matter. He could certainly use some control management and business personality courses.
Sharon
Springfield, Virginia
U.S.A.
This report was posted on Ripoff Report on 04/14/2006 09:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/b-a-powerwashing/centerville-virginia-20121/b-a-powerwashing-company-ad-fail-to-tell-it-all-centerville-virginia-186609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#5 Consumer Comment
B & A POWERWASHING Desperate Need of a 2006 Appointment Book
AUTHOR: Sharon - (U.S.A.)
SUBMITTED: Friday, April 21, 2006
This is in response to Mr. Frye's rebuttal. I am more than sure you would have liked for me to have made that appointment on April 11,2006, but unfortunately that was not possible. Your Ad did not come in the mailer until April 13, 2006, at least that's the date on the top of the mailer.
Now, as I explained the appointment was made after 3:00 PM and scheduled for April 14th in the afternoon.
I have no reason to state information that is erroneous. The very rude person that I spoke with told me that they had no way of contacting the Technician, and of course that was not true. Your Technician never came to my house. There was a message attached to my door with a envelope attached. This was placed on the door at 9:45 AM.
Please check with your Receptionist to validate this information. She is in need of an updated appointment book. Preferrably one for the year 2006.
Please read "Step 4" before submitting your Rebuttal, I have the evidence your Rebuttal is not valid.
#4 REBUTTAL Owner of company
Owner
AUTHOR: Brandon - (U.S.A.)
SUBMITTED: Friday, April 21, 2006
The customer had scheduled April 11th for a Deck Power Wash & Seal to be done between the hours 9-11 for April 14th. The customer called in to cancel at 930am after our tech was already on route to her house.
We tried to explain to the customer we blocked out 3 hours of our day to take care of her deck and that our tech was already on the way from Chantilly to Springfield.
We tried to explain to her that we do not need her to be home to do the work and we can also leave an invoice. That her canceling the day of the job really hurts our business and our schedule.
She did not seem to mind that she was doing either. We also explained to her that we need 24 hour notice or there is a $50.00 Fee.
Which she is now being billed for and this is why she filed the rip off report.
Please let us know how we can remove this report. It is unfair and unjust that people are allowed to stain the reputation a reputable company.
Thank you,
Brandon Frye
Owner
B&A Power Washing
#3 REBUTTAL Owner of company
Owner
AUTHOR: Brandon - (U.S.A.)
SUBMITTED: Friday, April 21, 2006
The customer had scheduled April 11th for a Deck Power Wash & Seal to be done between the hours 9-11 for April 14th. The customer called in to cancel at 930am after our tech was already on route to her house.
We tried to explain to the customer we blocked out 3 hours of our day to take care of her deck and that our tech was already on the way from Chantilly to Springfield.
We tried to explain to her that we do not need her to be home to do the work and we can also leave an invoice. That her canceling the day of the job really hurts our business and our schedule.
She did not seem to mind that she was doing either. We also explained to her that we need 24 hour notice or there is a $50.00 Fee.
Which she is now being billed for and this is why she filed the rip off report.
Please let us know how we can remove this report. It is unfair and unjust that people are allowed to stain the reputation a reputable company.
Thank you,
Brandon Frye
Owner
B&A Power Washing
#2 REBUTTAL Owner of company
Owner
AUTHOR: Brandon - (U.S.A.)
SUBMITTED: Friday, April 21, 2006
The customer had scheduled April 11th for a Deck Power Wash & Seal to be done between the hours 9-11 for April 14th. The customer called in to cancel at 930am after our tech was already on route to her house.
We tried to explain to the customer we blocked out 3 hours of our day to take care of her deck and that our tech was already on the way from Chantilly to Springfield.
We tried to explain to her that we do not need her to be home to do the work and we can also leave an invoice. That her canceling the day of the job really hurts our business and our schedule.
She did not seem to mind that she was doing either. We also explained to her that we need 24 hour notice or there is a $50.00 Fee.
Which she is now being billed for and this is why she filed the rip off report.
Please let us know how we can remove this report. It is unfair and unjust that people are allowed to stain the reputation a reputable company.
Thank you,
Brandon Frye
Owner
B&A Power Washing
#1 REBUTTAL Owner of company
Owner
AUTHOR: Brandon - (U.S.A.)
SUBMITTED: Friday, April 21, 2006
The customer had scheduled April 11th for a Deck Power Wash & Seal to be done between the hours 9-11 for April 14th. The customer called in to cancel at 930am after our tech was already on route to her house.
We tried to explain to the customer we blocked out 3 hours of our day to take care of her deck and that our tech was already on the way from Chantilly to Springfield.
We tried to explain to her that we do not need her to be home to do the work and we can also leave an invoice. That her canceling the day of the job really hurts our business and our schedule.
She did not seem to mind that she was doing either. We also explained to her that we need 24 hour notice or there is a $50.00 Fee.
Which she is now being billed for and this is why she filed the rip off report.
Please let us know how we can remove this report. It is unfair and unjust that people are allowed to stain the reputation a reputable company.
Thank you,
Brandon Frye
Owner
B&A Power Washing
Related Reports
08:34 AM
New 
Updated 
Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
