Report: Security Moving And Storage
Category: Moving Companies
Security Moving And Storage ripoff! They jacked up price 300%, never showed up, deposit not refunded. Fairfield Connecticut
*REBUTTAL Employee ..you have nothing else to do
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Security Moving And Storage
Fax:
Fairfield, Connecticut, 06826
U.S.A.
Submitted: 2/9/2005 12:02:55 PM
Modified: 1/5/2006 12:32:58 PM
Karthik
Hillsdale, New JerseyHello,
I would like to report a scam involving 'Security Moving and Storage' who provided an in-home estimate, but then increased it 3 times on the day of the move and never showed up. On top it they took a $20 deposit and never returned it back.
My name: Karthik
Company Name; Security Moving and Storage
Security Moving and Storage
2490 Black Rock Turnpike, Fairfield, CT, 06825
888-726-6683
DOT # 1263876
MC # 490948
Move from: Hillsdale, NJ
Move to: Westwood, NJ (2 miles)
Move Date: 01/29/2005
In-Home estimate date: $200.01
Actual - Never showed up and no refund of deposit
In-home estimate given for $200 for 2 men and a truck for 4 hrs. On the day of the move (Jan 29 2005), I had been calling from morning and every time said the truck will be coming in 2 hrs. Later the person answering the phone, Gergory, said he has only 4 men and a truck for $80/hr for minimum of 6 hrs. No apologies, very rude. Took a $20 deposit, never returned it back.
Be aware
Karthik
Hillsdale, New Jersey
U.S.A.
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Updates & Rebuttals:
- taken care of. Security [1/2/2006 10:47:58 AM]
- What's the name of your comapny? Sharon [1/2/2006 9:23:18 PM]
- no business Security [1/5/2006 11:32:39 AM]
- you have nothing else to do Security [1/5/2006 11:38:21 AM]
taken care of.
My name is Brenda Ross I work for customer relations for Security Moving and Storage. I am responding to complaint made by Mr Karthnik. I would like to address the his first complaint that the actual price of the move was not the same as the estimate given. When we sent our estimater out before his he told us that he was not taking everything with him and only showed our estimater certain items that he said were going. On the day of his move he decided that he was taking everything. He was advised by our movers that this would change his estimate and we then put the adendum into the estimate. He made his compaint on Febrary 9, 2005. On the Feb 10, he recieved the check from us (check# 1673) for his $20 deposit. Anybody wishing to see this is welcome to ask me for a copy, your request can be sent to sales@ securitymoving.com . We are a reputable company with a good standing with the BBB. We feel he was treated fairly and was not low-balled by any means. We did apologize to Mr. Karthik for any stress he may have endured during his relocation process.
Thank You,
Brenda Ross
Customer Relations
Security Moving
What's the name of your comapny?
Ms. Ross, don't you mean you work for 'A Security Moving & Storage' in Bayonne, NJ, not 'Security Moving & Storage'? Security (without the 'A') Moving & Storage is an agent for a major van line with several offices around the country, and a good reputation. I would hate to think that they are being confused for your company, which has already had several complaints in just a year and a half of business.
no business
I will respond by saying that Yes we are A Security Moving & Storage, inc. The A is for advertising purposes only. If you check our records on the BBB you would lfind that we are a reputable company. I really don't feel that as someone who had never used our services should be commenting on the way we conduct business whether it would be good or bad. I think if you have any questions about our company please feel fre to call customer service @ 888-726-6683.
Thank You,
Brenda
A Security Moving & Storage, Inc.
you have nothing else to do
As i responded earlier yes I do work for A Security Moving & Storage. I have noticed that the person making comments on our report is not and has never been a customer of ours therefore I think it is very rude and uninformed of her to make any comments concerning our company. We are in good standing with BBB and will happy to address any comments any customer should have with us. Our customer service department can be reached at 888-726-6683.
Thank You,
Brenda
A Security Moving & Storage, Inc
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