a buddy of mine asked me to hook up his wifes car so when they came back i could meet them at the airport and this could be a great birthday surprise.

I made the deal with one of the guys and brought the car in on a saturday to get started on, wheel and navigation only!!! The next day they told me that the guy didnt work there anymore!!!!

i dropped off the car saturday, they didnt touch the car saturday they made me come pick it back up, i dropped it off sunday still the car wasn't even touched.

i take the car out of the shop because i needed to get the windows tinted at another shop on tuesday they told me it would be ready by wednesday.

Weds comes and goes and still they havent touched the car so i already look like a fool to my friends husband that entrusted me to get this done and she gets mad at him cuz she doesnt have her car.

so finally on thursday night they get the parts but not before calling me that the tires i ordered which i got 'a really good deal' on are on back order and it'll be a few weeks. they gave me 2 choices to choose from but a cheap brand no where near the quality i originally paid for. so i was forced to upgrade tires.

they had the wheels on already by the time i came in thursday afternoon, as soon as they saw me the started pushing me to pay them the new remainding balance of the new wheels so i said hold on i want to see the car. They hadnt even started on the navigation with one hour til close.

the guy came to the back and really aggresively told me he didnt have time to waste and that they werent going to put on the navigation til i closed the deal, he had no time to waste yet he had time to be in the back bouncing the basketball around.

finally i go to pay the balance, i had no other choice, and i go back to wait for the car, turns out they didnt have enough time to install the navitgation because it needed to be wired. They told me it would be finished in an hour the very next morning.

keep in mind this whole time my friend still doesnt know where her car is because this was supposed to be a surprise so now shes pissed and taking it out on her husband.

I didnt get the car back til late Friday, my friends birthday 'surprise' was ruined because of them.

they disconnected her onstar the speakers sound like crap, these are bose factory speakers, very good quality, and the bluetooth was never installed, it too was on 'back order'

i witnessed the worst customer service during that week and the rudest people ever. These guys smoke in the store when it is slow and always blame the delays on others saying its not their deal.

I would never go back to this place again or recommend them to anybody!!!

if you do go here never pay the balance in full because then you will be at their mercy! Buyers BEWARE!!!!

Jay
anaheim, California
U.S.A.