I ordered Wiley X safety glasses with prescription inserts through rxsafety.com in March of '08. After several weeks the glasses were not shipped and I called and complained. Conveniently they were ready for shipment and going out that day.

When they arrived I immediately noticed that the prescription was incorrect. My vision through them was blurry and over-magnified. I called and they were very polite and told me they would ship another prescrption insert and to return the incorrect one. To rule out any possibility that I had entered the prescription into their site incorrectly they had me scan and email the original prescription sheet.

The new insert arrived and it was no better. It had the same blurring/magnifying effect. I called again and told them that I wanted to return everything and get a full refund. They agreed to refund my money and emailed a return label. I returned the products and waited.

I am currently in Iraq working twelve hours a day every day, so my time is very limited and I have to wait in line to use a phone. For that reason I also requested they email me several times but they never returned my emails.

When I finally phoned them a month after I mailed the return I was told they would make the refund that day. I was then emailed a refund reciept. They refunded the whole price of the safety glasses but only half the price of the prescription insert. There was no explanation for the shortage. The only guess I can make is that they determined the presctiption was made correctly. Everytime I spoke with them about it they said they couldnt understand how the mistake could have been made. And asked me to look through the insert only which also had the same outcome.

The glasses I am wearing now were made with that prescription and are crystal clear. It was no small difference in vision quality with their lenses. It was a drastic difference and their lenses were totally unacceptable.

Do not use this company. Their customer service is horrible, they are incompetent, and they cannot be trusted to follow through on their word. The amount shorted on the refund was about seventy dollars. And my very little personal time here is more valuable than that. So I will not pursue the remaining money owed and will resign myself to being ripped off.

Edwin
Las Vegas, Nevada
U.S.A.