I was treated very poorly today by Travelocity and US Air this morning. I spent nearly a grand for a ticket from Minneapolis to Long Island. US Air canceled its flight this morning. No big deal I thought. I will just call customer service and find an alternative flight, if not into Long Island then into one of the many airports in the New York area.

After eons on the phone with customer service, Travelocity tells me that it wil rebook my flight to arrive into Long Island arriving late. This would cause me to miss a full day of my 1.5 day conference as a result.

I politely asked if I could just get into New York from Minneapolis. Travelocity and US Air refused to book this flight even though Travelocity's own web site shows seats available by taking another airline. They were unwilling to get me into any major New York City airport even after cancelling my flight at the last minute. Travelocity claims that it is US Airs fault and US is not willing to help me to New York on another airline. I guess they believe that this complete abuse of their customer's falls within their oblique fare rules which can only be interpreted by an attorney.

I fly about 100K miles per year. If you book a ticket directly through an airline's website, the airline is much less likely to screw you over in such a blatant manner (although it stil can happen). Never again for sites like Travelocity. You can't even rebook to get into a major area like New York if your flight is canceled.

A major rip off- they don't given two cents if they leave the consumer hanging. I will never trust sites like this again.

Pat B
Minneapolis, Minnesota
U.S.A.

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