Report: Dermitage
Category: Beauty Salons
Dermitage FREE sample is not free at all Suisun City California
*Consumer Comment ..You should have read the T's and C's
Dermitage
Fax:
Suisun City, California, 94585
U.S.A.
Submitted: 10/3/2007 8:24:20 PM
Modified: 12/17/2008 4:30:29 PM
Mimi
Kingsburg, CaliforniaDermitage's FREE TRIAL is anything but free. On the web page where they tout the product's amazing results they offer a FREE TRIAL. There is a very very small astrick between FREE and TRIAL and after closely scanning the page I located an even smaller astrick stating that S/P may apply. When I received product I was surprized at the size of the FREE product but there was no shipping order or invoice of any type included. I found out that my FREE order had cost me over $70 when I checked my bank statement. I used my debit card to pay the shipping on my FREE TRIAL and then Dermitage without notification or approval removed $70 from my account. I went back to the web site and found that if you looked at the bottom of the first page there was a link for terms and conditions. This link is not on the page where you fill out the info for your FREE TRIAL. My financial situation is such that this theft of $70 is causing me great financial hardship. I DO NOT WANT THIS PRODUCT I WANT MY $70 BACK Has anyone else had any dealings with this company?
Mimi
Kingsburg, California
U.S.A.
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Updates & Rebuttals:
- I agree that Dermitage lies when they say free Billy [10/9/2007 5:52:34 PM]
- We can correct this! Stephanie S. [11/2/2007 5:00:19 PM]
- Dermitage fraudulent billing Mimi [1/16/2008 4:46:27 PM]
- You should have read the T's and C's Laura [12/17/2008 3:48:46 PM]
I agree that Dermitage lies when they say free
I did the same thing as the original complaintant Mimi and ordered the trial size and paid $2.97 for a very small sample that wouldn't last anyone 30 days. I was not happy with the product because it did not do what they said it would. I never ordered any more of their product but then amost two months later my credit card was billed for $69.95 for the product which I never received.
When I contacted the companY I was told that I agreed to be charged $69.95 for the first shipment of the sample. I did not and would not ever agree to any such thing. Their answer then was that it was on their website where I clicked and agreed to it. The information they said was on the first page is not there but on the next page in letters so small you almost need a magnifying glass to read it.
I then filed a complaint with my credit card so we will see what they do. I also filed a report with the Better Business Bureau and hope they will do something. Stay away from this company as they are a total ripoff and will take money they are not entitled to.
Submitted: 11/2/2007 5:00:19 PM
Modified: 11/2/2007 7:16:19 PM
Stephanie S.
Oregon City, OregonU.S.A.
We can correct this!
Dear Mimi,
I can certainly understand your frustration, let me help you resolve this.
Just to clarify, let me explain the terms and conditions of the Dermitage program.
Your FREE Trial of the Dermitage AntiAging System includes a full 30day supply for just $6.95 in shipping and processing. You will have 14 days to try the Dermitage AntiAging System and discover why it is the perfect skincare system for you. If you like how our system reduces the visible signs of skin aging, do nothing at the end of your free trial period you will be billed the discounted price of $69.95. If for any reason the system is not for you, call Dermitage Customer Care tollfree at 8008868805 within your 14day free trial period to cancel. Then simply return the product (even if it is empty!) and you will NEVER be billed. No commitments, no hassles.
Plus, if you decide to keep the Dermitage AntiAging System, you will receive FREE acceptance in Dermitage Elite and will receive a fresh supply of the Dermitage AntiAging System approximately every 30 days at the same low price of $69.95, a 22% discount. You can cancel by calling Dermitge Customer Care. No risk, no obligation, cancel any time!
If you are not interested in using the product, please call our Customer Care Team and they will assist you.
Monday Friday: 6:00am 5:30pm PST
Saturdays: 7:00am 3:30pm PST.
Sundays: Closed
Call TollFREE: 1 (800) 8868805
We want you to be completely satisfied with your Dermitage experience.
Sincerely,
Stephanie S.
Dermitage Customer Care Team
Dermitage fraudulent billing
After cancelling the unwanted 'free' sample, they are now billing me $103.00 for products they have never sent
You should have read the T's and C's
On the Dermitage customer saying this product is a rip off and got billed, they should have simply read the T's and C's. They are the foolish one's for not doing so before submitting the CC information. They indeed DID recieve the product FREE and only got billed if they did NOT cancel within the x amount of time they had ( I believe 30 days). Before they submitted their CC information they could have jotted down the Customer Service number to cancel if that was their intention (recieving free product and no other shippments).
I think that the customer should not complain until they do their dilengences first on researching what they are subscribing to.
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