Report: TVBoxset.com

Category: Canadian Cross-Border Scams to Americans

TVBoxset.com Bootleggers 'Get Smart' when dealing with TVBoxset.com Internet

*REBUTTAL Employee ..Please read and email back for resolution

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TVBoxset.com

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Fax:

tvboxset.com
Internet,
Canada

Submitted: 8/20/2007 10:42:03 AM

Modified: 8/21/2007 11:21:54 AM

Franklnc

Raleigh, North Carolina

My wife wanted to surprise me for Father's Day. She did some shopping on the internet for 'Get Smart DVD Complete Series' and found the best price at TVBoxset.com.

The DVD's arrived within a few weeks. The mailing label referenced the DVD's as Exercise DVDs with the title Get Smart cleaverly included. I think it said something like 'Get Smart and Excecise'

The DVDs Covers were terrible photo copies made from the Time Warner originals and even included the Time Warner logo. The person using the scissor to cut them out couldn't even cut a straight line.

The DVD's themselves were plain white labels with simple writing like 'Get Smart Disc 1'. Basically, it was your cheap CD/DVD NEATO Label that someone ran through an inkjet printer.

When you played the DVD, the first thing you saw was the Time Warner/Warner Brother's Logo.

I was surprised! How can they get away with this?

We contacted them via email for a refund, because that is the only way to contact them...

Here is the response....

> Hello,
> Thank you for your recent contact.
> We appreciate ALL feedback, both positive and negative.
> Please keep in mind an Official DVD Collection has never been released
> for this series and what you received was a Collectors/Fan Version.
>
> Unfortunately, there is a problem with the actual DVD Collection and
> sending a replacement set will NOT help as we are no longer dealing
> with that supplier.
>
> Therefore, there are 2 options:
>
> 1. Receive a $30.00 REFUND and KEEP the DVD Collection
>-OR-
>2. Return the DVD Collection and get a Full Refund
>
> TV DVD MEDIA
> 3-1750 The Queensway Suite #1287
> Toronto, Ontario M9C 5H5
> CANADA
>
> Please use USPS (Local Post Office) for returns.

>DO NOT RETURN VIA UPS OR FEDEX
>Any returns shipped via UPS or FEDEX will NOT be accepted.>
>
> Please let us know which option you prefer and we will take care of it
> immediately.
>
> Thank you!
> --
> Jeff Jacob
> Management
> TV BOX SET

The bottom line is this.
These guys are running a slick bootleg operation in someone's basement in Canada... and they are getting away with it.

Franklnc
Raleigh, North Carolina
U.S.A.

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Updates & Rebuttals:

Updates & Rebuttals

Please read and email back for resolution Jeff From Tvboxset.com [8/21/2007 9:20:03 AM]

Submitted: 8/21/2007 9:20:03 AM

Modified: 8/21/2007 11:21:54 AM

Jeff From Tvboxset.com

Toronto, Ontario
Canada

Please read and email back for resolution

Hello Sir, please email me directly to resolve the problem regarding this order and will make sure it gets resolved quickly

i will need your name and order number

Thank you

Jeff Tabares

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