psychic123ukreading aka gail cuffe abused ,threatened,and cursed for asking for the correct reading i payed for cheshire internet

i ordered a £19.99 love reading and a £10.99 halloween special , when i recieved the "love reading " it soon became apparent that id been sent a psychic / mediumship readingby mistake . I wrote and kindly thanked the lady but asked that could she please send the correct reading as there seemed to have been a mistake . I wrote to her on her web page another 2 times that day , i also commented on her facebook page asking if there was any problems with her email as she claimed to answer all amails between 9 an 5 monday to friday , this was a thursday , i heard nothing , i then wrote on the friday morning , all basicly the same email , could they please send the correct love reading . I asked that if she did not reply by 5 pm that day that i would have no choice but to open a dispute case with paypal ( as i payed through them ) . still i had no reply .  I then of course had to open the dispute case in paypal to which she replied 2 days later that yes she had sent the wrong reading an that i should not of been so  rude an she had redone the correct love reaing but was awaiting the dispute to be disolved within paypal .I was unable to write back in paypal so sent the lady an email , she replied almost instantly an was very off , still saying that i had been rude ect , i honestly was so caredul not to be rude , i just wanted what id payed for . she then sent numerous emails getting more an more abusive , in 1 for inst6ance she said " all you sad b***ards come to me because your life is so s*** " , i then wrote back an suggested that she should not concentrate on her "third eye " an get the other 2 tested as i had in no way shape or form been rude about anything , again i just wanted the correct love reading . i recieved many more emails from her getting more an more irrate , she then sent me a curse an a bad luck spell . paypal could not help me because it wasnt a "pysical " product an that i should contact my bank for further assistance. They have sent me forms and so i will wait an see what they saybut i wont hold my breath .i also reported her to trading standards as i really dont want her to be able to do this too more vulnerable people than myself. She told me " love reading , hahah , i never sent 1 cos there is f**k all to say , your boring in bed an thats why he cheated on you an is much happier with some1 else " lol didnt have the heart to tell her that she was totally wrong .. i just cant believe that paying through a reputable company like paypal , as a customer , i have no rights at all