Bank Of America Privacy Assist 1-800-516-9561 fraudulent fraud protection sales florida, Florida

my disabled uncle had some recent suspicious and fraudulent activity with his bank account . 11 thousand dollars was gone in 3 months SUSPICIOUSLY. turns out he had privacy assist from bank of america which monitors his bank account for such activity which i confirmed when calling one of their reps. she advised me of this and explained the program that he had been paying for since june. i asked for a full refund and she in turn switched me to a supervisor which leads to tellin me his rep lied to me and that they dont monitor this particular bank account but the rep before him had read off a cpl added electronic payments made to a cpl different companies on the bank statement.. and then i ask my uncle if he remembers signing up with this company and he does not . the supervisor explained to me that Bank of America is the one that solicited us and signed us up for this program electronically.. I then proceed to do a quick google on the phone number and name and sure enough the first cpl things i read is about this company adding itself to peoples bank account for automatic draft in the amount of 12.99 without any authorization or signing up.. They would only refund our money for 2 months of their fraudulent activity on his account.. WOW i cant even explain how i feel and am utterly at a loss of what to do ...