avanset certplex Misleading advertising on 1-month subscription. Bait and switch London Internet

Avanset is a company that provides subscription based services for exam simulators.  Avanset offers several subscription options from 1-month to 12-month.   Unfortunately, their advertising for the 1-month subscription is misleading and apparently a bait and switch tactic.

Avanet currently advertises a 1-month subscription for $59.99 and a 3-month subscription for $49.99.   Their website does not specify a minimum duration on the 1-month subscription and leaves the impression that one can pay $59.99 and get a 1-month subscription.

I purchased the 1-month subscription and canceled the subscription at the end of 1 month.  I was surprised to find that Avanset was demanding a $59 charge to cancel the subscription prior to a 3 month term.   A minimum duration of 3 months was not specified on the poduct page, checkout page, terms of use or billing policy page of Avanset web site.  Additionaly, my invoice stated a 1-month subscription

Concerned of incurring additional fees from Avanset I canceled my account and paid the $59.   I contacted Avanset support requesting the refund of $59 due to the misleading advertising.  I provided Avanset with a summary, my invoices, and screen shot's of the misleading advertising with a recomendation on how to prevent similar incidents.   Avanset support was not helpful and refused to escalate my case internally.  Avanset stated that their 3-month policy is communicated on their support page.  A support page is not an appropriate place to put service terms.  Avanset was using the support page to claim that the term is documented on their website.  I was very suprised by Avanset's response and lack of concern over a misleading advertising/bait and switch claim.

Initialy, I thought that the misleading advertising may have been inadvertent. However, after dealing with Avanset support I firmly believe that Avanset is purposely using the misleading advertising. 

I would recomend avoiding the services of Avanset/Certplex as their misleading advertising appears to be condoned by their organiztion.