American Craftsman Window & Door Company "Lifetime Warranty" ... Don't believe it ! Garbage windows and PATHETIC customer service !!! North Brunswick, New Jersey

I did contact the contractor who went out of business a few years ago because of the way the economy was going.

Sorry about your window trouble but why did you not just go back to the contractor to see if had any purchase receipts from your job. You could have also checked with Home depot as they are the only ones that sell these windows.

I bought 12 American Craftsman Windows from Home Depot in 2006, 9500 series and then 6 more American Craftsman Windows in 2008, 8500 series. I was told by the Home Depot sales rep. that these windows were a very, very good quality and had an outstanding reputation. There was a sale on them, so the more I bought the cheaper the cost of the window became. Not long after owning them, I began to hear a little whistle in some of the windows that eventually got worse over time.

I contacted the company in regards to the problem I was having with them and they sent a rep. out from American Craftsman to check out the problem. Not only did I feel like I was wasting this reps. time,  but he was very unprofessional and told me that it was not the window, it was the caulking on the outside of the window and the way it was installed. I independently had a carpenter install all the windows that I purchased, not Home Depot. This carpenter has installed plenty of windows and has a good reputation for his work. So, I had this carpenter reinstall the problemed windows and they still whistled on windy days.

The carpenter told me that is was the manufacturing of the window. Not the install. Also, my rooms felt colder in the winter because of drafts that came through the sides. Then as a few years went on, I noticed a film in between the panes of most of the windows that I had purchased. Now American Craftsman does have a lifetime warranty on certain problems that occur with these windows. I contacted the company along with pictures of the windows I was having problems with and American Craftsman did honor the warranty and sent me 22 new sashes.

Well, now the problem even gets worse. I had 8 sashes installed on the windows that were in my bedroom that whistled really bad. When I replaced them with the new ones, it became a nightmare because not I could see daylight from the sides of the windows and I had to buy weatherstripping to tape them up to keep the cold air out. When I contacted American Craftsman about this problem, they told me there was nothing that they could do. I contacted HOme Depot and complained. So, they had an Andersen Rep. come out to check the situation out because Andersen bought out American Craftsman and Home Depot sells them.

The rep. totally agreed that there was something wrong with the windows since the 9500 series got discontinued and they sent me 8500 series sashes. He told me it could be a little bit of the install but they windows were definitely a problem. He said that there was a problem with the seals and the fitting. He said that they would correct the problem if Home Depot would cover the install. Now I get a call from Silverline. It is another company that Andersen bought and Home Depot sells their windows too. Now Silverline is suppose to come out  to check out the situation.

I checked into Silverline and found that their windows have a worse reputation than American Craftsman. I have had no contact except from a Chris B. from Home Depot online. The Andersen Rep. never returned my phone calls and all 3 companies are giving me the runaround. If anyone has the name of a good consumer lawyer in the Boston area, I would love to have their number. I am at wits end because, I do not have the money to replace all these windows that I have bought from Home Depot, let alone pay out of my pocket for another carpenter to reinstall new windows.

I sympathize with the writer for the problems he encountered, no one should have to endure this trauma!!

In 2000 we installed American Craftsman vinyl windows and sliding glass doors, total of 5 products. In a period of between 5-7 years, the argon between the 2 glass panels of 2 doors leaked, one of the door handles broke and the windows won't stay open. Agree, pretty shoddy product!!

However, we purchased them thru Home Depot. As each problem occurred ....... all at different times ......
we made claims through Hope Depot. All claims were honored swiftly, efficiently and completely ..... we didn't have the labels but we did have the purchase receipts (although we never reported the lousy windows).

The good news is that replacement products were delivered, as promised. The bad news is that we had to do the installation and dispose of the old product ourselves. Evidently, it is standard practice in the industry that physical installation of replacements is not covered in the warranty. 

We are again searching for new windows & doors for a new addition. Because of our experience of the poor quality, we will not purchase American Craftsman again. However, Andersen Windows has purchased the company, we will continue our research on how Andersen may have improved the quality. Our extensive experience with Andersen has been most satisfactory, they make a really fine product with the Andersen name.
 

After reading the Ripoff Report on American Standard Window I called them with a similar complaint.  The difference was I still had one of the windows, not installed, and still in wrapper. I found the sticker she was in reference to and have to admit they were on the hidden side of the frame, however there was at least four different stickers on the window.

  My name was quickly recovered from their data base and I have 2 replacements on the way after only 1 hour.  American Standard nor Home Depot told me to keep these stickers, and should have. Other than that the policy seems fair and they quickly settled my claim.

  I find no problem with the construction of the units and would wonder if the original claimant had removed any of the units for inspection as the labels rarely fade without the presence of ambient light.