Complaint Review: The Endurance International Group, Inc. - burlington Massachusetts
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- Author Confirmed
- The Endurance International Group, Inc. 10 Corporate Drive Suite 300, burlington, Ma burlington, Massachusetts United States of America
- Phone: (888) 511-4678
- Web: www.ipage.com
- Category: Internet Marketing Companies
The Endurance International Group, Inc. , ipage.com Still billing me after deactivating account and for a domain that does not exist burlington, Massachusetts
*UPDATE Employee: We'd Like To Help
Show customers why they should trust your business over your competitors...
I purchased a website from www.ipage.com and noticed a money-back guarantee and total customer satisfaction guarantee. I found out that the web page was impossible to set up. They charged me anyway and then deactivated it. They claim I never paid for services rendered. On Sept. 9, 2012 they charged me another 14.99 for a domain name that is not being used because they shut the web page down shortly after I paid them.
THey will keep billing you even after you stop using their services. Don't use paypal to pay them... they will plunder your account
avoid these crooks like a plague .. their guarantee is bogus.
This report was posted on Ripoff Report on 11/10/2012 05:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-endurance-international-group-inc/burlington-massachusetts-01803/the-endurance-international-group-inc-ipagecom-still-billing-me-after-deactivating-a-967516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
We'd Like To Help
AUTHOR: iPage_Help - (United States of America)
SUBMITTED: Tuesday, November 13, 2012
Hello,
My name is Melissa and I am the Social Media Manager here at iPage. I would like to investigate this concern and assist in a resolution. In order to assist you further I will need some details, for instance was the account recently created or was it created last year and it just automatically renewed the domain? If it was created last year and auto-renewed the domain then a full cancellation request was not received and the domain was on automatic in Domain Central. By default all accounts have automatic renewal unless otherwise disabled or canceled.
In order for me to assist you further please email melissa(at)ipage(dot)com with your username or domain name so I can identify the account and reach out to verify security.
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