Skycare, Skycare EHR, Platinum, Platinum MD Incomplete EHR Solution represented as a complete EHR Product. No Billing here... Santa Ana California

Hi, I am in the same situation--financing agreement to pay for Skycare and I want to get out of it. Any attorney referrals?

My attornies and I have been trying to contact Platinum MD, DBA Skycare EHR, but it appears that this company has shut its doors without any notice to me and all of their customers.  We have not recieved any updated information on how to contract them for support of the products they sold to us either.  We have left numberous messages and have not received any returned calls from the 800 number listed on the website.  

I did receive a call saying that we no longer have to make monthly payments to them from Jason Defranscisco the former sales manager, which would be ok, but I bought the product from them with bank financing they arranged so I am still on the hook for that until my attorneys can get that taken care of.  Though I still am receiving calls from the bank who was not aware they went out of business.  

It appears they are just trying to run from their obligation to continue to support their clients, and did not give us any notification they were selling or going out of business, which has had a disasterous affect on our business flow.  

All that I have is the phone numbers for the former CEO Alex Change at (949) 233-3878 and Gary Thorkelson at (714) 820-0332.  Maybe by calling them we can get some information on what happened, or who to sue.  We are also trying to reach UB Care based out of South Korea who was the parent company of Skycare.  We are also planning on trying to recoup our money from them too.  

Gary is the idiot doing the collection calls saying that if you do not pay your monthly payments that he will sue you for the $10,000 cancellation fee.  It is too bad that this company tries to hide behind the fact that having a MU Certified product does not imply that the product actually works.  The requirements to get your MU Certification is simply to have the open connectivity to the tools like eLabs, eRX, Patient portal, etc, but they are NOT reqired to have those working modules.  I know it is crazy, but not as crazy as Gary who wants to stand behind that we are happy to be MU Certifed.  It just goes to show how rediculously stupid this company is.  

I would recomment that you direct all calls to Alex Change because he is the CEO at Skycare they try to protect, but he is the one that it telling all of his workers to lie to clients and prospects that they are going to be getting working financials, eLabs, eRX, patient portal, etc.  They do NOT have any money to spend on development.  In fact the product is so bad that over 40 clients who did get a check for MU 1, where you pretty much only needed a receipt that you purchased an EHR system, but at stage 2 for MU you actually have to use it.  So those 40 customers were NOT able to obtain a 2nd check from CMS because the product does not work so they could not collect the information for MU2.  

All I can say is DONKEY'S!  Last update is that they are trying to sell their company or the disatisfied customers they have.  I believe EBI healthcare out of Irvine is evaluating if they want to buy them.  I just hope they don't get snowed into thinking they are actually buying anything here and they are going to be taking on the 100's of lawsuits that are in the works because of the dishonest and fraud at the highest levels.  Also as Alex Change tries to get hired at another company I hope he is found out that he is ring leader of this deception and deceit.  

SkyCare is very proud of the fact that we are indeed a complete EHR solution. We are recognized by The Office of the National Coordinator (ONC) as a Complete Ambulatory EHR, with a CHPL Product Number IG-3082-14-0053. The official public notification can be found at the government website here: http://tinyurl.com/ov9rwt2 . This government certification covers many elements, including electronic prescriptions and electronic Lab integration, and is required to achieve certification from the ONC. It also allows for each of our providers to attest with The Center for Medicare and Medicaid Services (CMS) to remain in compliance with their Stage 2 Meaningful Use program. The details of which can be found here:  www.cms.org.

During the business and discovery process of our services, SkyCare offers a 30 day trial period where the eligible professional is taken through a complete guided tour of our system over several encounters in the course of their 30 day trial. During this time, each doctor is free to log in, use the system, make changes, and explore any aspect of the system he or she is considering to purchase. There is no financial commitment on the client’s part, and at the end of this no-cost trial period, the doctor can chose to terminate this trial. In essence, the doctor is allowed to use the system to the point where he or she is comfortable enough to make a decision to either purchase a license, or discontinue service with no charge. Each doctor has this option available. This option is prominently featured at our website, www.skycareehr.com .

SkyCare is unaware of any group of doctors in Chino California with the issues listed above.

My name is Gary, and I am the Marketing Manager for SkyCare. Our offices are located in Southern California and I can be reached during business hours at 888-789-0971, ext. 201. I welcome anyone’s call to discuss this issue, or any comment about our product. Feel free to contact us at any time.