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Report: #976647

Complaint Review: Sesrs Outlet Online - Internet

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  • Reported By: Tom — Los Angeles California United States of America
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  • Sesrs Outlet Online Internet United States of America

Sesrs Outlet Online Sears Outlet Washing machine exploded 9 months after purchase, Sears wants me to pay $400 to replace! Internet

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I purchased a Maytag Maxima front load washer, model MHW7000X, from Sears Outlet on 12/31/2011.  It was listed as "Like New" and said it was a flood model and have never been installed in a customers home.   It is currently covererd by the manufactures warranty which comes with all purchases form sears outlet for 1 year.

7 months after purchasing it stopped working, repair crews spent 3 weeks fixing it and ended up adding a new control board and new wiring.

9 months after purchasing the machine EXPLODED!!!   Plastic pieces were blown off of the machine, metal ball bearings literally SHOT across the room, causing damage to walls, a heavy counterbalance weight (about 50 lbs) was thrown across the room, the drum of the machine came out, and more.  It was a complete disaster, luckily nobody was killed because the flying pieces of metal would have killed anyone who was standing near the machine at the time.

This happened 2 weeks ago and after about 10 hours on the phone with Seasrs and two service calls (to tell me that it was not reparable  - duh - Sears still will not fix the problem.   All I want is another machine, either new or a floor model, delivered to my house at no charge.   Sears outlet tells me that since I paid $800 for the $1200 unit that if I want to replace it with another one I need to pay the difference.   This is a total scam, they want me to pay full retail value for a new unit!!

I have photos of the damage and will be taking action since they will not replace the unit at no cost, which is all I wanted.

This report was posted on Ripoff Report on 12/01/2012 02:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sesrs-outlet-online/internet/sesrs-outlet-online-sears-outlet-washing-machine-exploded-9-months-after-purchase-sears-w-976647. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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