Complaint Review: Safe-Lite Windows buy out of Gorell Windows - Internet Internet
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- Author Not Confirmed
- Safe-Lite Windows buy out of Gorell Windows Internet United States of America
- Phone:
- Web: http://www.gorell.com & http://www....
- Category: Blinds / Shutters / Window Care
Safe-Lite Windows buy out of Gorell Windows Window Mfg. & Replacement Internet, Internet
*Author of original report: Update from the Orginal Author "J"
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Gorell Windows Mfg. has gone in to RECEIVERSHIP and Safe-Lite is buy the assets of Gorell. Safe-Lite is not taking on any home owner warranties for DIY people. But Safe-Lite IS taking on the warrenties of DEALERS' customers that stay with Safe-lite during this transition.
In this case, this doesn't apply to me. Purchased windows in 2003 from a dealer that was sold and the new owners/dealers did not take on any warranties. Therefor, my warrant has been voided. So, now I have to pay full price to replace any sash that goes bad since Safe-Lite is not taking on warranties for home owners.
So, how does Soft-lite policy relate to you the consumer. Infect, Soft-lite warranty is only as good as the dealer you purchased it from. For example, if you buy windows from Soft-lite with 50 year warranty and one sash goes bad after 5 years. You call the original dealer who installed it and you find out they are out of business. Guess what, your warrenty is gone too. Soft-Lite warranty is based on if the original dealer is in business or not. If the orginal dealer is in business then you pay a small fee and have the sash replace. If the original dealer is out of business then your warranty is gone and you have to pay full price for a sash that no longer has a warranty.
I don't know if anything can be done. But I have talked to and verified this information with both companies. I will never buy from Safe-Lite in the future and I hope others who read this will not either. Say what you will, but these are facts and come from first hand information.
I am very disappointed in Safe-lite and there polices.
This report was posted on Ripoff Report on 03/27/2012 12:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/safe-lite-windows-buy-out-of-gorell-windows/internet/safe-lite-windows-buy-out-of-gorell-windows-window-mfg-replacement-internet-internet-860029. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Update from the Orginal Author "J"
AUTHOR: J. - (USA)
SUBMITTED: Wednesday, March 28, 2012
Soft-Lite, who is/has purchased Gorell's assets, has decided to work with us on this matter concerning replacement of the defective(bad seal) Gorell sash we purchased in 2003. Soft-Lite is letting us purchase the sash at cost plus shipping, handling and taxes. Soft-Lite is willing to work with us in the future as a home owners D.I.Y. if problems arise again.
In closing, we are still without our warranty, but Soft-Lite has decided to rectify the problem the best they can in a timely matter for those home owners who got lost in the cracks.
Thank You,
J.
Original complaint made on 3/27/2012 @12:32:21
Location of complaint: http://www.ripoffreport.com/blinds-shutters-window-care/safe-lite-windows-bu/safe-lite-windows-buy-out-of-g-7eb1b.htm
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