NEXT LEVEL NUTRA LLC "30 Day Free Trial" drafted my bank $190 after 14 days, called to return unopened product, offered only 35% refund Henderson Nevada

Advertisement found on Facebook for "Maximum Test" testosterone booster and "Nitric Storm" for muscle development promised a 30 day free trial, bank information needed only for mailing expenses. Product arrived within 2 days.  I've been under a doctor's care, who advised me not to resume my exercise program yet, so I was unable to try out the product -two bottles of pills- immediately, as each product is intended to be taken with exercise.

Their advertisement shows a picture of an older, white-haired grandpa kind of guy sporting a healthy set of washboard or "six-pack" abs.  I could identify with that photo because I've been unable to exercise after an accident injury, and I've gained about 30 pounds.  You click on the ad and are then shown lots of portly guys who, in a few short weeks, are likewise showing off their Tarzan physique.

Approximately 14 days after the product arrived, my bank account was drafted $94 for one bottle of pills, and $96 for the other, a total of $190.  That was May 12th.   I don't look at my bank account "every" day, so I didn't discover the problem until yesterday, May 16th.   This morning I called "Customer Care" where their website declares:  "Our only objective is to keep you 100% satisfied."

That is the greatest lie of all, because -in truth- their real objective is to cleverly disguise their advertising in such a way as have an excuse to steal an exhorbitant amount of money from their unsuspecting, trusting customers.

Danielle (probably not her real name) answered my call.  I began by saying I wanted to return both UNOPENED bottles, as I had not been able to use them within this 30 day Free Trial, which I was (am) STILL IN. 

Danielle immediately corrected me by saying that the Free Trial Period was only for 14 days, and that had I wanted to return the bottles of pills, I should have done so before the 14 days expired.

I tried to make the case that the ad was no longer online, so I could not verify what she was telling me, but I had not seen anything about "14 Day Trial Period" on the advertisement that led me to TRY the product.

However, Danielle had her script and she was sticking to it.  So I asked for a refund, and again stated I would be happy to return the UNOPENED bottles.  I explained that I am on Social Security, a fixed income, had never seen anything about being billed $190, and feel it would be reasonably appropriate for me to request a FULL REFUND.

Danielle disagreed, of course, since I am now past the (previously hidden, unclear) 14 Day Trial.  The "BEST I CAN DO" she said, is "refund you 35% of your purchase."   At that point I told her I had looked up her company and found SEVERAL COMPLAINTS, some of which said they had been offered a 50% refund.

Now Danielle was angry, and declared, "Well, you had 14 days to look on the internet and find that out, but you didn't, and now it's too late.  I can give you 35% today, and that's all I can do."   Further, I could expect my refund of $66.24 to appear in my bank account within 72 hours, and "I've taken steps to assure that your account with us is closed."

Please, dear reader, if this has happened to you, take the time to file a report.  I hope I get a chance to see their ad on Facebook again so that I can report what a SCAM this is there as well.

The song "Little Miss Can't Be Wrong" by Green Day come to mind when I recall how Danielle handled my humble inquiries for a refund today, especially that line "She hold the shotgun while you touch your toes"