IRA Financial Group, Fred Horner Don't even call them. Go somewhere else. Internet

A few weeks ago, I was considering signing a client agreement with IRA Financial Group and came across this complaint as I was doing my due diligence prior to signing. I was very surprised to read the above criticism of Fred Horner.  Mr. Horner was the same person I had talked to the first time I called the firm and my impression of him was diametrically different from that of the person who wrote the complaint. In every conversation I had with Mr. Horner, on the phone and in emails, I found him to be professional, courteous and very knowledgeable.

In just a few weeks since I read this complaint (and this was the only complaint I could find), IRA Financial Group completed setting up my self-directed IRA LLC with a level of service that is rare to find. After I signed the agreement, I was immediately sent a bio of the attorney assigned to me. He and his assistant have been, and still are, quickly available to answer any tax and legal questions I may have regarding the IRA LLC.

Based on my experience, I believe IRA Financial Group is fortunate to have someone like Mr. Horner representing them as the first contact when potential clients call. He made a great first impression, one which has been upheld by everyone I have dealt with subsequently. I would highly recommend this firm.

I just used IRA financial Group.  I am a attorney in Michigan and have dealt with many firms over the years.  Everytime I called IRA Financial,  I was able to speak directly with a person,  and have my concerns addressed the same day.  IRA Financial Groups fees were far less then the other companies I looked to use in the past.  I was able to talk to the owner of the company just about anytime I wanted.  My experience was nothing less then SUpurb with this company. If the only thing the complaint above indicated is that they were rude,  then I think that is validation of how good IRA Financial Group is.   I highly recommend this company.  5 Stars all the Way.    Signed.  Kelly

I remember this lady. She called on a Friday evening with a great deal of attitude and asked the same question 2 or 3 times. Before I go further, let me explain; Our calls come through VOIP (internet call) sometimes there can be a significant time delay which causes the parties to speak over one another. I always try to explain what's happening, but this was less than a one minute call. The "no, go ahead" is exactly what I say when I realize I stepped on the caller when they were still talking. (It's worst on Friday nights, apparently because that's one of the busiest nights for internet servers.) Regardless, this woman stopped talking and I thought she was gone so I said "thanks for calling" just in case.   As I said, I remember her because I waited for a few minutes in case she called back, but she really seemed like a crank caller and it was late on a Friday evening so I did not take the intiative to call her back. As I read her "complaint" I realize that she is exactly what I thought she was and now I don't feel the least bit guilty, consequently I would like to thank her for declaring herself.

We work very hard for our clients and are intensely proud of the service we offer. It's always painful to see that someone was negatively impacted, but this was a ridiculous lady with, as you can read, a lot to say about what was obviously a phone issue, not a business or client service issue.