Report: #600507

Complaint Review: JWR Exotic Bird Air Systems - Tampa and Elmhurst Nationwide

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Ripoff Report is Xcentric Ventures

Submitted: Wed, May 05, 2010
Updated: Fri, August 02, 2013
Reported By: Randy — Yuma Arizona United States of America

Author Not Confirmed

Why?

JWR Exotic Bird Air Systems Nationwide United States of America

Phone: 800-939-2473
Web: www.aircleanersforbirds.com
Category: Questionable Activities

JWR Exotic Bird Air Systems Jeff Radzak Shady character, despicable customer service, loathsome people skills, ripoff artiste Tampa and Elmhurst, Nationwide

*General Comment: Response to Jeff Radzak

*Author of original report: Issue Still Unresolved

*REBUTTAL Owner of company: Rebuttal to Randy

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After speaking to Jeff, who says he is the owner of this business, on 3-15-2010, we ordered an Air Purifier with UV Light from JWR for total charges of $749.75. Jeff indicated that this unit would ship from their Florida location and ship in two separate packages via UPS Ground. He was not specific, and I did not ask for details on when this product should arrive.

By 3-24 we felt that we should have received the product. Since we had not, my wife called to inquire. The phone number we used was the one advertised in Birdtalk Magazine, 800-939-2473. I find it interesting that in the numerous times we have called we always have to leave a message and the only one ever to return our calls (on the rare occasions when our calls ARE returned) is Jeff, even though he claims to have six people working the phones. On this date Jeff did return my wife's call. She felt he was rude and unprofessional with poor customer relations skills. He said he would check on the status of our order and in a second call told her that the unit was shipping out that day and should arrive in 4-6 days. I am not sure that either of us have actually spoken to Jeff again in the subsequent 10+ attempts to do so to date. I have left at least 4 messages to call me on my cell where he could leave a message. He has called more than once to our home number, which I never leave on my messages to him and which does not have voice mail.

On or about 3-29 we received an overdraft notice. Upon investigation we discovered that JWR had charged the account an additional $739.00 on 3-24 without our knowledge or permission. At this point we decided that we were not going to accept delivery of the unit. We initiated a dispute via our bank on this charge and let Jeff know about it also, I believe via message rather than direct contact. This charge was credited back to our account on 3-31.

I called, about 3-29, to let him know that I would be returning the shipments unopened and that I expected a full refund of the original charge of $749.75.

On 3-30 we received one box, with UPS tracking #1Z99V0130323716433. This package was returned via UPS, leaving our house on 3-31 and arriving back to the Florida location on 4-6. No second package was ever received. I have called repeatedly since then, both to the 800# and to 813-645-1512, asking for return calls to my cell. I have asked to be informed as to when I can expect a refund. I have received no return call to my cell. He has called our home phone from his 813 number on at least two occasions, April 14 at 3pm and 349pm. I believe that when he calls from the 800 number it just shows as "Out of Area" or some other non-specific designation.

I feel like my expectation of a timely refund of, and communication about, the original charge has not been unreasonable. Since we have not yet received said refund or any communication about it we initiated a dispute on the original charge via our bank on about 4-21.

As of 5-5-2010 we are still waiting for a refund. We are also still waiting for response from Jeff to our multiple attempts to to contact him.

This report was posted on Ripoff Report on 05/05/2010 01:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jwr-exotic-bird-air-systems/nationwide/jwr-exotic-bird-air-systems-jeff-radzak-shady-character-despicable-customer-service-loat-600507. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

1Author

1Consumer

1Employee/Owner

#3 General Comment

Response to Jeff Radzak

AUTHOR: GWR - ()

SUBMITTED: Friday, August 02, 2013

POSTED: Friday, August 02, 2013

Sorry Jeff, you are such a liar. You told me today the minimus charge to send me a replacement electric motor/fan unit, for the newer of my two units is $119.95 -- but you won't charge me any labor. Big deal, that's no warranty at all, to charge for the defective parts. I have two units, the second "free" one cost me several hundred dollars in "accessories," like a lightbulb and shipping, etc., and it is the newer of the two by at least a couple of years. The electric motor has seized and you have not complied with your "Lifetime Warranty," by offering to EXCHANGE my machine for "only" $399.95 or charge me for a replacement part. You are such a load of it. Your telephone system, your business practices, your shipping procedures, your charging unauthorized amounts to credit cards, (which you did to me, also) your non-refunding to credit cards, your overcharging for a mediocre makeshift-designed product, your business just REEKS! It's no wonder you're not a member of the Better Business Bureau.

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#2 Author of original report

Issue Still Unresolved

AUTHOR: Randy - (United States of America)

SUBMITTED: Sunday, May 30, 2010

POSTED: Sunday, May 30, 2010

No second order was ever initiated by us. Why would we do a second order, when we felt we were not getting good service on the first order?

Our initial follow-up call was on 3-34, NOT 3-19.

Our bank has granted us provisional credit, since apparently JWR has not acknowledged to them that a credit is due us.

JWR has not followed their "Mission Statement" with us. I requested numerous times that my calls be returned and that a message be left on my cell. This never happened. We also never received any "follow-up mailings".

Why would I want a check as a refund? My order was processed as a bank card transaction and I would expect my refund to be via the same method. I was never consulted as to if I would want a check. I did call Jeff and left a strongly worded message saying that under no circumstances did I want a check, I wanted my refund back to the bank account.

I found out about the check refund via a contact at Bird Talk Magazine. Bird Talk is where we saw the JWR ad. Since we were getting no satisfaction from JWR I informed Bird Talk of my issue and they were trying to act as an intermediary for us with JWR.

Since we have only been issued provisional credit I consider this issue to be unresolved.

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#1 REBUTTAL Owner of company

Rebuttal to Randy

AUTHOR: Jeff - (United States of America)

SUBMITTED: Wednesday, May 26, 2010

POSTED: Wednesday, May 26, 2010

Randy put an order with us on 3-16-10. Shipping is 10-14 working days. The order left Tampa on 3-24-10 from UPS. Randy's wife called our office on 3-19-10 asking where the order was. We indicated over-night or second day express was not initially requested.

The order was sent out on 3-24-10 to be delivered in 3-4 business days. We received another call requesting a second order which was processed. Randy called our office and indicated a second charge went through and no second order was placed. We credited him the same day and cancelled the second order. He stated he was returning all merchandise.

We issued him a check for $749.75, indicating we would pay the shipping and handling. We also received a Visa request for a credit. We provide the best service and product as possible, having been in business for over 20 years. There would seem to be some miscommunication between Randy and his wife on delivery time and a redundant second order. Below is our company statement of mission:

"Any time an existing customer has a problem or complaint we handle all communications directly via telephone with a follow-up mailing. Our success in this niche is attributed to our policy: the customer is always right and needs to be listened to. We do not encourage the exposure of our customers to online parasites and hackers, hence our use of direct telephone communications. We find out daily that even the securest websites are not as secure as we think, as even banks have been infiltrated by hackers.

Our warranty for life contains a 'never a charge for labor on any repairs' clause. We provide personal, professional consultation with every customer due to increasing medical technology and the need to know the intricacies of the many different species of birds and how they inhabit the home. Due to this requirement we do not take orders on-line or via mail. All customers receive a personal briefing and explanation from our staff 100% of the time.

Our product is a health product and once used with birds is a non-returnable contaminated vessel. We don not re-sell our product once used due to potential disease from the exotic birds. We do, however, replace the product 100% of the time if it needs work or repair with no labor charge. Our preference is replacement so as to eliminate the possibility of infecting our staff."

For more testimonials and information, please feel free to visit our website, www.aircleanersforbirds.com, or call us at 1-800-939-2473.

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