NetSpend MetaBank Tax Return Thieves!!! Internet

On Thursday, April 4, 2013 I received my 2012 Tax return via pre paid credit card thru Netspend.  I made a few small purchases that evening, but when I went to make a withdraw at a grocery store the receipt said Not Approved!  I called NetSpend and spoke with customer service and they told me that they placed a hold on the account and that I needed to send them a copy of a government ID, social security card and proof of address.  Although they never gave me a legitimate reason for putting a hold on my funds, I sent what they asked for.  They responded that the proof of address wasn't sufficient enough for them because it wasn't a utility bill or tax return.  I stated to them that I didn't have any of those items because I don't pay the utilities where I reside and most of my mail still goes to the old address.  On April 11th I then sent the W-2 with the old address that still matches my CA ID.  They still rejected the document and today is Monday, April 15th and I still haven't received my funds.  I've read many complaints  against this company and I believe they should be put out of business!