Better Business Bureau Serving Wisconsin Kristina Lock, Kathy Michuda BBB gave me a botched arbitration Milwaukee, Wisconsin

Well, I guess I shouldn't be surprised that I'm not the only one who has received poor service from BBB Wisconsin. I've had similar dealings with the BBB and Ms. Michuda in particular.

My complaint was closed without any notice sent to me. It was also closed with the BBB stating that the company made a best effort to help resolve the matter even though they did nothing of the sort and refused arbitration. I have requested that the decision and criteria for the decision be sent to me in writing twice now, and have heard nothing back from the BBB in regards to this matter. I guess the BBB thinks I will drop it. If they ignore me I'll just go away. It pains me to know that an organization that is supposed to keep businesses honest has such poor service and looks out for its on interests ahead of the ethics for which is stands. The company in question still has an A+ rating and is still accredited.

I feel for the people that have been abused by the BBB, and am sorry that they had their trust in the organization violated.

   Kathy Micuda, Christina Lock & Ms.Tooks  

Ms Lock the Wisconsin BBB Director of operations, and her partner in crime Ms Kathy Michuda.

The problem started with the chicago, IL BBB with Ms. Took. These people never intended to give me a fair arbitration. To all the readers out there:

1) The BBB set up the arbitration. 
2) The BBB trained a person they thought wood be a good candidate to arbitrate for them.
So this guy Mr. Richard Woods is now the arbitrator. He had no clue what he was doing, also he refused to any of the evidents revalent to this case, I had to offer.
3)The BBB sent multiple letters prior to the arbitration that stated " We must know if you are going to have an attorney present. we must know ASAP. So the opposing side would have time to lawyer up if need be. I told them " If their not coming with a lawyer i'm not either. The arbitration was to have only myself, the company in question, the BBB's self made arbitrator. Once the BBB was made aware that I for sure wasn't going to have an attorney present, what happened next amazed me.  The BBB's self made arbitrator arrive with Universal's manager Kevin Sobotka plus there attorney Brad Arnold moments later another head manager arrived Albert Lozano.  After this short visit, of course the arbitrator sided with Universal. I wanted to know how could this so called arbitrator render a decision without investigating any evidence. A set up by the BBB.            
4) Universal Restoration Services still has an A+ rating.
5) On the internet, find TV station ABC 20/20 Brian Ross did a investigation regarding how creditable/trust worthy the BBB really is. See for yourself; Veiw the month of November 2010, make your own decision . The BBB isn't what the say they are.
6) I will not ever trust the BBB ever. The BBB works only for there paying custmer. The CEO of the BBB makes a 6 figure salary. I'm sure Universal Restoration Service paid the BBB a lump sum to do what they did to me. Saying they are a non-profit organization, protects them from paying a ment in taxes, & some how protects them from being sued.
 7) The BBB sets up the arbitration, picks out your un-licensed arbitrator, writes what your agreement to arbitrate should say, the BBB controls it all. all you do is sign it, then they take you to court & now you have a lien on your home. To me the BBB shouldn't be allowed to offer such a service. So if you are disabled and on a fixed income & unable to hire an attorney the BBB will take advantage of you. I'm sure universal paid the BBB a lot of money to set me up. universal  shouldn't be a company. Universal/BBB remain out there free unpunished to do the same to someone else. I will not stop fighting for my day in court. With enough complaints the BBB can be brought to justice. All I wanted was to prove how bad this company messed up my house, and I ended up with a lien on my house thanks BBB.
  

Ms. Cave,

While we understand your frustration with the arbitration process. The process was explained, in detail, several times by myself and Kathy. Arbitration is, in most cases, a win/lose situation. Meaning, one party typically is awarded all, or a portion of, what they are seeking, and the other party is not awarded anything. Your accounting of the arbitrator's name and what was said by BBB when you called is very different from what our records show. All we can do is apologize that you're not happy with how the arbitration turned out.

Its you the consumer who has paid nothing to the BBB...the BBB "member" who has furnished REVENUE to the BBB for their "membership" and PHONEY ACCREDITATION and the "mediator".  The "mediator" is a BBB PAID EMPLOYEE!  Do you actually think you are on a level playing field? 

The BBB is a clear cut, very obvious SCAM.  Go to You Tube and search "BBB Scam".

Come on BBB, defend yourself!  Tell us how wrong I am!  You people SMELL worse than an uncleaned porta-potty thanks to YOUR SCAM, YOUR SHAM and YOUR DECEPTION!

This is my experience with the BBB at this location. A friend of mine who had his car in a BBB member  service station to the tune of over $1200 was still having the same problem with it. He contacted the BBB about it, at this location on Greenfield ave. His description of how they treated him would have been beyond belief, except that I have know him for 15+ years and know him to be a 100% honest person. Well, I am a business owner and a member of the BBB myself for ten years, so I thought I would be able to jump into the situation and perhaps get somewhere. My personal experience with the BBB was beyond absurd. I was directly lied to as to who I was speaking with and their title, and the details of this issue. Their final opinion on the car issue was that it was an old car so it shouldn't run good anyway. As a former ASE certified mechanic, the problem with his car was with the accellerator pump in the carburator, nothing else. This shop charged him twice for a carburator rebuild (in addition to just about everything else you can replace on a car) and didn't get it right either time. But the BBB's stance was rigid, and even though I had caught them directly lying to me, they were uninterested in even trying to come up with an excuse. I was so astounded at how badly they treated me, even as a member, that I filed a formal written complaint, which they "lost". I then contacted the BBB corporate headquarters. I was told that the only way they would get involved is if I had proof they had broken the law. I told them that I did not have that, but I had clear proof that they had directly lied on numerous occassions, in addition to their groundless defense of the repair shop. They were simply not interested.

 In my opinion, whatever good the BBB was in the past is now long gone. They have one interest only, and that is defending the businesses that pay their yearly BBB membership fees.